GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	8166 E Santa Ana Canyon Rd #100, Anaheim, CA 92808, USA
Phone:	+1 714-283-1649
Site:	gowireless.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 11

Reviews 29

TAMMY LOWE-MARTINO

This Store is a joke, and extremely misleading in their sales pitches....actually false advertising and lying just to get you to sign up with them, but right after they have you, they are quick to let you know that nothing they said was true, and they will blame the other Rep. for not knowing his or her job, or blame it on corporate, but in the end nothing gets fixed, and you are screwed. Ive been trying for 3 months to get them to process the money back for porting over one of my accounts from AT&T actually do buying out the turned in phone and pay off AT&T...Ive been put into collections for an account and phone I no longer have, because of this....and Ive tried calling Verizon, going there and doing everything there in store, and nothing. A rep. There named Mike (refusing to give me his last name) yesterday 5/31/16, started screaming at me, and talking over me, and saying it was my fault for not listening, and said he didnt care that I wrote everything that the manager Angelo, had stated to me in reference to the time line, he kept repeating "its not in his writing right? Right? Right? Right?" And when I asked him to stop speaking over me and listen, he said that he heard enough, when I stated I was going to report him he said "go ahead..." Ive been a good customer there for almost 5 years...and Im leaving as fast as I can along with the new accounts I opened there. I will report this to Corp. Office...and the store manager Angelo...and keep you posted.

Doug Bell

Anthony and another associate told us that Verizon was promoting the HUM and the service would be free. They stated that Verizon would charge $10 per month for the HUM and service, and then would credit us $10 each month. Two months later I realized that we were indeed charged $10 dollars each month but did not receive a $ 10 credit. After calling Verizon corporate I was told there was no such promotion and that we were in a 2 year contract with Verizon for the HUM. This was news to us because when we asked Anthony we were told there was no contract. Last time we deal with a Verizon retailer.

Darryl T

The new manager is rude and hard to deal with and treats his customers badly and lies to them if you ask my opinion. I wish the other girl was still the manager. Everything he told me was not what Verizon told me when I chatted with them. Because of this store I am moving to AT&T after having Verizon over 20 years It was a great store until the new manager took over now it sucks. Time to find a new store I hate to walk in to this store and thats to bad because it is so close. I think all the reviews are before the new manager.

Jonathan Herrera

Somehow confused or maybe all these reviews about Freddie Pepper are just fake accounts. Considering that Freddie was fired from the company for fraudulent sales and scams I know as a fact that I will not be coming to this Verizon store he was rehired at. Now at the Verizon up ahead on Santa Ana Canyon Rd I am very Satisfied with Omars help very professional.

jmc supply

Beware! Beware! Beware! These people repetedly lied to me and cheated me out of hundreds of dollars. Do not go here! Do not trust their "rebates". They will never have a manager call you or try to resolve problems. Go anywhere else but here. Update: 2 weeks later, still lying to me everyday... No progress.

Mary Vallone

This is not a real verizon store, just retailer. They do tell the truth and the real verizon will not warranty anything they say or do because they are not a Verizon store. I was taken advantage of and management did nothing. Stay clear of the RETAILER stores

James Dean

Ask for Freddie Pepper. (What a cool name!!) He was extremely helpful and knowledgeable. His Manager Justin was also available for any questions or concerns during the entire transaction. Thank you team! Definitely coming back here!

Cheryl Moore

Awesome customer service. We thank you Justin (store manager) for helping us with our phones. Your customer service skills went above and beyond as you listened to us, taught us, and helped us. You made our day!!!!!!!!!!!

Renee Johnson

Amazing store, Anthony is so helpful. It was so sweet of him to take the time to go over everything with me and my girls. I really recommend going to see Anthony any time you need a new phone. 5 star service

Barbara DeBeer

Wow needed some help Freddie Was so helpful and knowledgeable I can recommend him to anyone who needs help, upgrades or product!!! I had the best customer service and thats a rarity these days.

Graham Cano

All the sales pitches were false advertising, and the sales staff was literally unable to sell me a phone to replace one with a broken screen (even when I offered to pay full price).

Marge Peterson

This store is great, much more helpful and patient than other stores in the area. Will come to this store from now on. Anthony and John are so helpful. 10 stars

A Private User

There are 2 blonde girls that work there they re so nice and friendly. They always solve all my issues ill never go to another location

Barbara Russo

This Verizon store is awesome! Great customer service! Justin and Quan were great to work with! This is my new Verizon go to store!!

Debbie Siino

Freddie Pepper was knowledgeable about all my devices and had great customer service skills. I love this store.

Norma Clay

Anthony is in incredibly helpful. He fixed all of my issues and was very polite and professional.

Kathleen Crehan

The people who work at this store are great! I just wish the store hadnt shortened their hours :(

Thelma Miyagishima

Super super customer service I experienced with wireless consultant Andrew Castillo!