Cold Stone Creamery

Category:	Ice Cream Shop
Address:	1570 S Harbor Blvd, Anaheim, CA 92802, USA
Phone:	+1 714-635-7800
Site:	coldstonecreamery.com
Rating:	4.1
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–11PM

Location

Photos 54

Reviews 31

Johnny Biacofsky

We went in around 9:50, and a group of 7 or 8 kids came in about five minutes after us. We hadnt been taken care of yet as they were finishing up with people ahead of us, but when one of the workers was finally free they walked right past my girlfriend and I and started taking care of the group. She even specifically asked the group "are you guys all together", implying she was planning to handle their whole crew....while the two of us just stood there wondering what was going on. Personally, I assumed one of her co-workers was going to handle us next and handle just the two of us quick while she handled the group. Nope. He never finished doing whatever it was he was doing for the people ahead of us. When a member of the group behind us got his ice cream and paid while we just stood there, I finally spoke up. She was on her way to the next person in the group BEHIND us, when I tried to explain that we were just standing there waiting. Her response? She immediately blamed us for the snafu. Somehow, we had made a serious error in judgement, etiquette, and manners by simply walking into the entrance of the establishment and patiently waiting to pay for icecream. It was probably our fault the group behind us showed up at all, too. We left, with no ice cream, when she kept telling us it was our fault she ignored us. One of the most idiotic customer-service experiences Ive ever had. We went to Vons and bought Magnum ice cream bars and Ben & Jerrys, instead. Never going to this site again. That girl is terrible at her job. Just awful. If they allow that kind of behavior in their employees, what else is going in there??

Simon Dawe

The ice cream is wonderful but they do not accept travel debit/credit cards or travellers cheques, so they dont seem to want tourists unless you have cash or regular credit cards. Annoyingly they dont warn you at all until you reach the register, after they have made the ice cream combos. When the staff are asked about it they just roll their eyes at you like youre just another stupid tourist, offering that they cant trust the card if your name is not printed on it which makes no sense at all as the business gets paid regardless and how would they know if its my name anyway? So management have set up the staff to fail by not warning customers before the ice creams are made, and not training the staff on how to handle the situation (I guess its a big surprise to management that you get over seas tourists visiting Disneyland so why train your staff to deal with them?). This results in a nonsensical excuse and a staff culture that looks down on the customer when the customer questions the stores payment options. Luckily for them they probably dont need repeat business.

A Private User

An awesome place! The staff is very friendly and helpful. I have never gone here to just eat ice cream. My friends and I go here to get cakes made for each of our birthdays. So far weve had a total of 5 cakes done here and they have been fantastic. Granted its not the cakes you see on "Cake Boss" or "Cake Wars" but they are still pretty amazing. They take requests as well. If you ever get a cake done, ask for Grace. =)

Kay Groves

My family walked to this location only to discover that they do not accept the Costco coupon and that they are a "CASH ONLY" establishment. Really when you are in an area that is filled by tourist from all over the world that you are cash only. And with the economy the way it is that you dont accept your company coupon. Needless to say we pass this location because if it.

Rigo Delgadillo

Went to Cold Stone at night during the fireworks at Disneyland. Cold Stone ice cream is awesome and the service here was top notch. Friendly staff that seem to want to make sure their customers are happy. They were very good to us and sang for their tip.

A Private User

we went to this store at metro pointe to get ice cream, well we were told the manager decided to lower the refrigerator power and lets just say we pretty much bought a melting ice cream, so so annoyed....

Ian Lake

Staff was particularly friendly and was able to get through the short line very quickly. Very small inside so it felt a little crowded even with only a few people.

Cherylee Rolfe

The ice cream is delicious but extremely high priced!! $7.00 for about an 8oz cup...... They dont sing if you tip them, thought all cold stones did that?

Sabrina Hodges

Great variety and within a short distance of everything you need including the park. They have late hours which makes it perfect to stop for a snack.

Ricky Contreras

The staff was very friendly and they made great ice cream. The biggest downside to this location is that the parking is very limited.

Kara Monroe

Traditional cold stone. Nothing particularly special. Easy walking distance from Downtown Disney and Disney area hotels

bryan kennedy

My absolute favorite ice cream place, except the area is a bit crowded since it is across the street from Disneyland.

Joshua Hardy

For all the Aussies it the US version of Cold Rock, ice-cream and lollies/biscuits etc... Cant go wrong really.

Luis Hernandez

Delicioso y con gran variedad!