Gander Mountain

Reviews 3

ME

Meghan and Greg Hunt

Purchased a few things online and had them sent to this store about 10 days ago. I have in the past shopped at this store as well, of course being from Central AR back in the day this was pretty much the only larger retail store to buy things from that wasnt Ft. Thompsons or Macks PW. On Oct. 19th, I went on my lunch break to pick that purchase up as well as a new gun sling for my Muzzy that I had just purchased earlier that day since I was already having to go there to pick up the other online purchase. Upon my arrival, I had to make contact with an associate at the front desk to make sure I was in the right area to pick up my items. I brought all of my documentation with me showing the 2 purchases and was prepared to show my I.D. I was directed to the back green doors where I was to await an associate. Upon waiting, the associate verified my I.D. and brought out my online Order. I noticed the Gun Sling was missing and I tried telling that to the associate who then said " Well I havent seen that order come through on my screen yet so I dont have it and I cant give it to you". This was stated even though I was trying to hand him the piece of paper showing the purchase had been made. He literally told me No, I cant have my order and turned to walk away. I advised the associate that it was poor customer service. He then advised me to " Call and complain about it if I want too and then walked off". After stewing about this on my way back to the front desk, I requested the same original associate to advise me how I could cancel that order. She called to the back and they told her they would not do it, but I had to call the 1-855 Gander number. I then requested to speak to the main supervisor of the store. A guy by the name of Ken showed up and advised they are currently without a store manager at that location but that he was second in command and acting store manager. I went over exactly what happened and advised what was said by the associate in the back. Ken couldve cared less and made me feel like I was the one that did something wrong by requesting my purchase. After I literally pulled up my bank account showing the purchase was pending my bank account and handed him the confirmation e-mail from Gander he finally said " Well Im no Gun Sling expert so lets walk over there to the aisle where they are located and find the one you purchased. Just this ONE time I will allow you to get it and Ill sign off on it that you picked it up already and let you walk out with it." After getting my Sling, still nothing from Ken or the fella from the back as much as an apology, etc. I took my items out to my truck and noticed the Zipper on the Swivel chair carrying bag was broken. I took this back in to the same young lady associate who called back there advising someone to please bring me a new bag. After a 10-12 minute wait another young guy came out who had witnessed the entire thing and asked if they had brought me that bag yet. I advised NO and he went and obtained this for me with-in 2 minutes. I called the Store Operations that very same day to let them know about my experience and spoke to a girl by the name of Candice who advised she would pass along the message to the District Manager and I would be contacted with-in 24-48 hours. After no call I called them back on 10/24 and advised them that I had not been contacted. I then got the run around and was told for some reason they cant see that initial request, thus they were re-issuing a request to the district manager to contact me and I would be contacted in 24-48 hours. Well, as you can guess NO CALL. Yesterday, the 26th I called back again to Store Operations and spoke with Candice yet again. She told me a message had come through that "I had been taken care of and I was happy". Basically, Ken the "Acting Manager" advised someone that he was going to refund my sling and send me a gift card. I hadnt spoken to a soul I advised Candice and then she literally asked me " Did I just want to speak to Ken directly or did I want to speak to the District Manager to just vo

TO

Tod B

I normally am not compelled to leave such a review, but I find the current selection of opinions overall unfair and myopic. Gander is little different from most large, retail chains of their kind. Prices, a complaint of other reviewers, is a good example. Like most sporting goods chains, some of their prices are deals, and some are overpriced. E.g. I bought my ex a bersa .380 for $270, and that seems to range from $270-325 retail. So they were low end there, but they had a PS-90 for around 2K forever, and Ive seen them range from $1600-2100, so they were high end in that instance. OTOH, they finally included the PS-90 in a 30% sale after it didnt sell (that occured when I couldnt budget the purchase myself, so some other lucky SOB got a good deal on it), so even that was a mixed bag. As for complaints of long phone waits from other reviewers: that is typical with such a large, busy store: what do you expect? Ive been impatient and annoyed with the long waits on hold with them too, but I remind myself that the world doesnt revolve around me, and its a no-brainer people who took the time to travel in person to the store to physically see, inspect, and hold (and often buy!) the merchandise will get first priority. I personally have largely been satisfied with my service when I visit the store and wait my turn for assistance in what can be one of the busiest gun departments in town, and find my experiences in other departments at least average. I certainly am not unreasonable enough to rate the whole store, which is what were rating here, based on any isolated bad experiences I have with individual employees. I recognize employees arent robots, and Gander cant guarantee me all of their employees will have never a bad day, be careless or thoughtless, make a mistake, or simply just be an a-hole. So yes, I recommend this store if you want a large variety of the types of goods they stock, a chance for a good deal here and there, and certainly if youre looking for speciality items such as hunting, camping, etc, that they specialize in selling.

HU

Hunter Williamson

I recently bought some silencers online for my bow and sent them to this store so that I could pick them up. I bought these silencers about two to two and a half weeks ago and have contacted costumer service multiple times in between now and then. Each time I have contacted costumer service I have got the same thing, to keep tracking the item and to wait until you get an email specifically saying that it is here before you come in. This last time I called and told them that something is up because every time that I had checked since Sept 15 it had been in the same spot, which was on the FedEx truck. They then said that I would have to wait an additional week to get a replacement because this usually means that my shipment was lost. I told them that I had called previously and no one had mentioned that to me. The woman then proceeded to tell me that I was lying about calling earlier cause there was no record of it. Now after losing my package and making me wait another week was one thing but calling me a lair is just something you dont do to a costumer. Shes lucky I didnt catch her name. I do like to shop at Gander mountain and I do like their products but that was not professional and I will always think twice about going there to get produces.