Westark Yamaha

Category:	Motorcycle Dealer
Address:	3109 Grand Ave, Fort Smith, AR 72904, USA
Phone:	+1 479-782-3456
Site:	westarkyamaha.com
Rating:	3.7
Working:	Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 16

Reviews 9

Joey bowen

After dropping off my Rhino on Tuesday afternoon they said to pick it up the next day, because it was only an hour and a half job. At 2pm on Wednsday the owner, called and left a voicemail asking if there was anyway he could have me pick it up Thursday afternoon because he had to leave at 3pm, if I needed it sooner he could try to have someone else work on it. I called and said I really needed it today, for my job. He scoffed and said "You use this thing for work?!" I said Yes. He said "You can pick it up no sooner than 6pm and hung up on me." 46 minutes later he called me back and said that they had ordered the wrong lift and said he looked through all the books and there wasnt a lift for this particular model. I then told him that the gentleman I called and placed my order with said that he made sure that is was for a sport edition with gas shocks. Then the owner said "Well Ive looked through every book here and theres nothing in here saying that and theres no note of it and that Ill just refund you your money. I then told him that I needed the money back on my card today. I was then cussed out and verbally assualted by the owner of Westark Yamaha. These are quotes from the owner, to me "You little s**t, if I was going to be there when you pick this up, I would break your f**king nose." "Youre just a punk a** kid." "A mouthy little f**ker." "Your Rhino is a piece of s**t anyway, the mother f**ker will be parked out front when you get here." After telling him that there was no need to speak to me in that manner, he kept on and laid it on thicker, so of course, I raised my voice and cussed too. Im posting this because I was a paying customer and do not believe I should have been talked to in such a tone, and to threaten harm against me, is pushing it way too far.

Cole McCrary

Took my jet skis that I purchased there, have always had serviced there, and worked on there. They had previously worked on the motor of one of my jet skis and when we went to get them ready to go to the lake there was oil everywhere. We took them over there and told the lady in the front the issue, she sent out who I assume is the owner/shop manager. From the moment he made contact with his he was beyond rude, told us he didnt have time for this s***, he had 80 other bikes back there to work on. Thats what he started with, no hi how are you or anything along those lines. He proceed to take the seat off the jet ski in the parking look at rudely/sarcastically tell me & my 70 year old grandfather who can barely even walk how it was somehow our fault, even though we have not touched the bike since they worked on it. I was trying to point out something to him with the oil level and he stuck his finger in my face and said he shouted would not talk to me, he would only talk to my grandfather. (Im 21 years old, its not as if I was some 15 year old kid being smart with him) My grandfather walked over and told him By God you will talk to me and then the owner proceeded to cuss us and insult us in every way possible. F this, f you, get the F off my property. I wasnt sure if we were about to be in a fist fight or a gun fight in the parking lot at 9:30 in the morning. Needless to say, STAY FAR AWAY FROM THIS PLACE.

Jim Hall

Not impressed with service department at all. Gentleman at front desk was good. And the younger man that helped me unload was good as well. But the man that I guess was the service Dept manager was not helpful at all. Rude . Said it was a waist of time unless he could get 300 dollars to get up and running . That is without even looking at it he shot that price . I told him that I was thinking more like 100. He said it was not worth it to him unless he could get 300. I said no I dont want to spend that much on a old 90 cc Arctic cat that is only worth about 500 . So he said You might as well load it back up. So I did. I dont normally post but I am fed up with these kind of people. Not sure how they can do business with that kind of rapport with customers . So I took it somewhere else

Colt Griffin

Ive never had anything but good experiences from this place. Manager is very knowledgeable and is a straight shooter. I can appreciate that. Some places will tell you anything and everything is wrong just to get your $$$ when its not nessesary. Larry gives his honest opinion and has helped me learn a lot more about my bike. Took it for a valve adjustment, and 2,000 miles later had a tick in the front cylinder. (That he noticed) and offered to double check them for free!! Thats good service.

Dorothy Couch

Always very helpful. We have bought 3 motorcycles from here and we have not had one problem with either of them. Very polite and knowledgeable about there products. I let service my bikes, and they have always done a good job. I recommend it to my friends and family

Dorothy Couch

Always very friendly. Remembers me by name. If they dont have what I want they will get it. Knowledge staff

Aleshia Evans

Great group of people always willing to help.

allan weimer

Owner is cool . Helped me out alot

Michael Storment

Beautiful woman