Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	2524 N Scottsdale Rd, Scottsdale, AZ 85257, USA
Phone:	+1 480-945-9958
Site:	storelocator.pepboys.com
Rating:	3.9
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 80

Reviews 5

Ari M.R.

They dented my car! And I got the worst costumer service in town !! The manager Brandon was pretty bad too. I made an appointment for Monday to get my mounts checked and told them about the issues. When I got there they were clueless so I provided my info and told them about my car and the mounts again, so I had to get in line(not how appointments work). I wanted to know which ones were bad, price of installing new ones plus the general check. So I left the car for inspection. After a few hours they called and said my front right mount needed to be replaced. I asked, is that all? the person on the phone was clueless again, I asked what about the trans mount? I new it was bad because I had just purchased the car and I was aware of it and I asked them to check it. They told me theyll call me back about it, this is when I knew I made a mistake by going to Pep-boys. Yeah the trans mount also needs replaced he said. I asked what about the check engine light on? I told him Autozone said it was the thermostat. The man abruptly told me it cost $100 to get that checked. So they didnt do a general inspection or the check engine light on which is a free service provided in most places. When I received the car I drove it down the street and realized the fender was dented so I went back immediately and told the manager Brandon about it. I pointed there was still grease next to the dent! He said he would personally call me back and I should trust him because he served in the navy for 4 years. The next day no one called me back and you what? Im not even surprised. I called them instead and I asked about my case, the manager on duty was clueless again and had no idea about me or my car. I explained everything to him once again and he said he would call me tomorrow. The next day (3rd day) I get a call and I missed it so I heard the voicemail saying they looked at the cameras and found nothing and they were not going to respond for it! UNBELIEBABLE !! Im %100 sure my car wasnt dented, I bought it 5 days before and fully inspected it! That is the only dent on my car and is definitely an eye sore. Worst experience Ive had at an auto service, I would never and will never recommend this place to anyone ever! I will go out of my way to make sure no one else make such a stupid mistake as to trust their beloved vehicle to such a mediocre bunch.

Brian Engel

Cant thank them enough! I wasted three hours at Walmart Tire care to have someone look at my flat tire. They were busy, but the shop was close to my place considering I had to drive on a small spare donut that I changed out on my flat tire. The hour and a half wait time turned into three hour of useless service. They checked me in after the jobs they had in front of me. After seeing multiple people that had checked in after me and left before me while they hadnt even went into the trunk of my car to look at my tire, I finally went outside and asked a tech to look at the tire. After looking at the tire he told me he could not find a leak. I question that considering the wonderful service and asked if the tire pressure had gone down after waiting another 10 minutes. He said it wasnt loosing any pressure since he filled it and even dunked it in water. I took the car home and notice it was bulging more and could hear hissing from the tire. After wasting most of my Sunday with the easiest tire fix, I called Pep Boys who were closing in 15 minutes, but was the only other shop open on a Sunday. I talked to Gail the store manager. She said they would look at it even thought I was going to get there a coupe minute before closing. I raced to get there on my leaking tire. Long story short this shop saved me from a miserable Monday of having to change the tire back to the donut and wasting more time away from work on Monday to get it fixed. This place rocks and Pep Boys should consider an outsouced training program, at a large fee, for the Walmart Tire jokers.

Kyle Goodman

They should be called "The Three Stooges" instead of Pepboys. The 3 head guys there are slack-jawed yocals who seem disgruntled with their job. A year ago, I bought an expensive Optima car battery from them for $199 (which is the common price). When I asked if they would please remove the old battery and install new one, they said they were too busy. I asked "too busy to install a $200 battery that would take all of about 10 minutes?" They said, "Yup, even for a $200 battery." About 6 months ago I had an ignition problem. They changed every part in the car except the one that was broken. They finally determined it was the neutral safety switch at the base of steering column. When I picked up the car, the told me it was loose and to, "JUST WIGGLE IT IF THE CAR WONT START!!!!" No, IM NOT KIDDING!!! The bill for that fiasco was nearly $500 and the car was still broken. Eventually, I had to fix it myself. Last week (I guess because Im stupid) I went in for new tires and an oil change (with my own oil). They quoted me $510 for their tires and $80 for an oil change. I drive a tiny economy car. I told them they all must be smoking crack and abruptly left. I will never buy anything from them again...not even a .79 cent fuse. If you dont believe how incompetent they are, drive on down and take a look...youll see. I ended up buying my tires from Walmart installed with warranty and free tire rotations for life for around $325. Oil change was $29.99.

Jana Pruitt

Needed a new set of tires and the location on McClintock and Main was jerking me around so decided to pop in here first. SO glad I did! Mark was super friendly and accommodating. Even though theyd been really busy (stopped in just before 3 p.m. on a Saturday), he checked with the mechanics and said he was able to get me in. The mechanic (Willy?) was also super friendly and honest. Additional things he mentioned I should fix were already things I knew were wrong with my SUV. My total even came out to be a little less than I was expecting. Bonus! I stayed and waited for my new tires to get put on (about an hour and a half) and they had a little waiting area that could contain my two crazy babies (2 & 1 years old). There was a working tv with cable, AC, plenty of chairs and enough floor space for my double stroller. Every staff member I came in contact with was super friendly. Ill definitely be back when my car needs something husband cant fix!

Adam Lewis

Thank you for wasting my time and gas despite being a customer who purchased his Cooper Rs3-As at your store. I called an hour and a half ahead to schedule an appointment for a quick tire rotation. I waited, then drove to pepboys and said I was there for my rotation appointment. The guy looked at me with a puzzled expression but looked up my name and yep there I was on the list. Oh but sorry, they cant take any more cars because they are too busy he says. Are you kidding me? First off, why even bother scheduling a time for me to come in if you know youre too busy? Second, why not call and tell me it has to be rescheduled instead of letting me drive there to find out? Hour and a half and my gas wasted due to their poor planning and lack of concern for the customer. This review would be 1 star except Chad the manager was helpful in the past.