NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	8241 E Evans Rd, Scottsdale, AZ 85260, USA
Phone:	+1 480-991-0161
Site:	napaonline.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–4PM 9AM–3PM

Location

Photos 21

Reviews 11

Ralph Moreno

Great oldschool work ethic and customer service. Less than a week ago I called NAPA to see if they had a very had to find lower radiator hose for my wifes 2003 Mercury Mountaineer 4.6L v8. Autozone did not carry it, OReillys had to special order it from the manufacturer at a cost of 54.99 and would take 8 days for delivery, rush delivery would be another 20 dollars. I also had to pay before they would even get the part in the store. This did not include taxes. I told them I couldnt wait or have that money at the moment. OReillys actually did an amazing thing, knowing I was in a bind they told me I could try NAPA or the Ford Dealership, but they told me FORD would charge me a ridiculous amount and to try NAPA first. I called NAPA and spoke to a Dustin. He said they didnt have the part, but told me he would call around to his suppliers and research for me. Within a short time he called me back and told me he could have it in by Monday, I called on Saturday. Price was 48.99 for the same hose, and no charge to order it or extra for having it there in a day and a half and offered to call me when it arrived. True to their word, I got a call from a Bob at NAPA early on Monday to let me know the hose had arrived. I picked it up in the evening, and Bob was also nice enough to get me the correct oil filter and oil filter tool to do an oil change for that same car. These guys really went out of there way, and I have been in customer service and sales for many years. I applaud this kind of service! Thank Bob and Dustin, my wifes Mountaineer is running like a champ, and we dont have to pile my wife and kids into my little car to get around. I hope NAPA corp reads this and gives Bob and Dustin some kind of recognition. Thanks again NAPA! You guys ROCK!!!

David Dyer

I have been to this napa auto parts store twice, because it is a quarter mile away from where i work. The guys that work there have the worst attitudes. I was blown away by how rude they are to not just myself but other customers. They also are lacking in selection of the things they carry. I asked the guy working the counter why they had no selection or customer service; to which he replied, we deal mostly with automotive shops and sell parts in bulk. I was angry and all i have to say is that You dont deal with my shop and your prices are so high any shop that uses your services deserves to be ripped off. DO NOT GO TO NAPA!!!!

Les Johnson

Great NAPA store in Scottsdale! Has a great professional staff that has over a hundred years in personal experience in the automotive industry. They deliver throughout the Scottsdale area to a large number of auto repair shops. Service is what theyre all about! Nice, clean, well stocked store ready for most automotive needs.

Dean Henthorn

Joe is a great guy behind the counter. A real car guy that has done it, built it and can help you out. Napa is my first choice in parts houses for my classic muscle car and Joe is the first guy I go to when i get stuck..

Roy Rose

I find this store to be helpful and professional. I have been buying from NAPA stores for over 40 years. Where these negative reviews come from you can only wonder if it is a competitor or blithering idiots!

Rudy Hernandez

no public restrooms even we do thousands of dollars of business with them

Stephanie Jewell

Rude people wouldnt help me change a tire what can I say snobsdale

Matt Andrews

Rude, not helpful at all. Never coming back here.

A Private User

Always the best quality parts with the best service

Molly Armstrong

Sold me a year old, used battery!!! FRAUD!!!!

Aaron Goldberg

They had the specialty oil I needed