Ken Factor, O.D. P.C., Tami R. Lang, O.D.

Category:	Visitor Center
Address:	4550 E Bell Rd #104, Phoenix, AZ 85032, USA
Phone:	+1 602-996-2020
Site:	drfactordrlang.com
Rating:	3.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 11AM–7PM 9AM–5PM 9AM–1PM Closed

Location

Photos 11

Reviews 11

Lionel Dawson

I really liked Dr. Factor and I would go back again for the eye exam and prescription, but I would not have lenses or glasses made here again - shame I had my eye on a spare pair but not now. I have an expensive handmade set of rimless glasses, so just opted for new lenses. Strike One! - They said 2 weeks, but it took 3 and not one phone call. I actually ended up chasing. Strike Two! - When I put them on they were very cockeyed. The assistant kept saying dont look at the top look at the bottom you have one eye higher than the other - I can kind of accept that in some mild way, but not an 1/8th on an inch! They were clearly off! After three attempts, I eventually gave up and politely said OK and left. Strike Three! - Got home and yes they are crooked because the right lens has a side knick to prevent the arms from rotating in the lens and the right one is off - hence the right arm is rotated a little too low, pushing up the right side. I just decided to widen the knick and fix it myself Wont be going back for that other pair - will stick to my normal place who know what the heck they are doing with high end frames!

Alex Crutchfield

Dr. Ken is tops in my book. Always and smile and is so kind to my daughter as well. Dr. Tami is always a ray of sunshine too. I wish I had a reason to go by more than once a year. Just picked up my new Varilux 4D glasses. WOW! I can see again, and in amazing detail. I had tried to convert to progressives in years back with the big box glass makers and always hated them and went back to bi-focals. These new 4D technology lenses are unbelievable! Seriously I have never seen so clear in the past 3 years. Minimal blur at most all angles, and I can see my entire cell phone and read the text without having to move it or my head. Thanks to Michael and Bruce for giving the the straight scoop on the technology and assuring me if I didnt like it they would correct it, or put me back in bi-focals. Hands Down the BEST optical folks I have ever dealt with. Thanks Dr. Factor, Dr. Lang, Michael, Bruce, and the rest of the team. UPDATE: Ive been wearing my Varilux 4D lenses full time for a week now and I LOVE THEM. Older progressive technology was impossible for me to use. These are remarkable.

Sofia Dailey

My entire family has been going here for years and, for the most part, weve never had issues until recently, except for cost. Even with VSP insurance, my two kids glasses were $800 out of pocket (they have mild prescriptions and we didnt go over the allowance on frames at all). Last week, I made appointments online, moved meetings around and took time off work to accommodate both appointments. I just happened to call to verify insurance the day of the appointments and found out my kids werent on the schedule. It seems the online calendars hadnt been updated in 5 days and availability was therefore incorrect when I went to book appointments. The man whom I was dealing with seemed completely unconcerned and was not apologetic at all - he also didnt seem surprised and said that kind of stuff happens. I spoke with the manager, who again could have cared less and wouldnt do anything to accommodate us even though they still had 1 slot open. It shouldnt be that hard to get one extra kid in for an eye exam if your office was at fault in the first place. Time to get a new optometrist.

Jennie Stemm

My family has been patients of Dr. Factor for many, many years and Ive always enjoyed going to him for an expert eye exam followed by a wide selection of glasses and contact lenses. This past week, I went back to Dr. Factor after being diagnosed with dry eye and am not able to wear contacts so will be switching to progressive lenses. This was a huge change for me but Bruce was so helpful and patient with me in selecting the right pair of frames and then giving me an excellent fitting that I feel confident that I will be able to get used to these new glasses quickly and easily. Thank you once again, Dr. Factor and staff, for providing the very best of service to your patients time and time again.

A Private User

Ive had glasses for 16 years and for most of that time Ive been going to Dr. Lang. I have always been treated courteously and my appointments have been punctual. Dr. Lang has always taken the time to discuss my eye health and my prescription and always in a relaxed and informative manner. The digital eye photo is worth the extra bucks ... it is a running digital snapshot of your eye and a strong indicator to the rest of your health. They also rep the Silhouette frames ... pricey but WELL worth the expense for convenience for those that want the lightest pair of glasses possible. I wont be going anywhere else ... they have earned both my trust and my business.

A Private User

What a horrible experience! I waited for about an hour being moved room to room and then waiting Dr. Langs chair for about 15 minutes. Every doctor I have been to, it takes about 30 minutes. It doesn’t take 3 different people to tell me my prescription. Also the fees are ridiculously high. I wish I checked around the area, because all the other doctors are a lot cheaper. I will never go back to this place.

Deanne Hodgson

I have been a patient of Dr Langs for many years. Her professional expertise and genuine compassion is outstanding. I especially appreciate her thorough explanations so I never leave with questions, but feel educated and well cared for. The new office and the staff provide a sense of comfort, confidence and competence. Above all, everyone there appears to genuinely enjoy their work.

Christiana Moore

I always enjoy going to see Dr. Factor. He is very thorough, friendly and always takes his time during an eye examination. My husband and I have been going to see him for many years. He is not only interested in my new prescription for my glasses and contact lenses, but the health of my eyes, which is very important to me. His office is always immaculate, from top to bottom.

John Willer

Terrible customer service, scheduled appointment over a week ago and I took day off the work. Somehow my appointment was canceled, and they were not willing to reschedule for the same day or just get me in. Thanks for the terrible customer service and ruining my day.

A Private User

Dr. Factor and Dr. Lang are both very friendly and extremely knowledgeable optometrists. The office is beautiful and staff is great. Awesome selection of glasses!

Mischel Yosick

Dr Factor is so patient and kind. I have been going to him for many years and would continue but my insurance is with another plan.