Cactus Bike

Related:	bingham cyclery ogden
Category:	Bicycle Store
Address:	4747 E Elliot Rd #30, Phoenix, AZ 85044, USA
Phone:	+1 480-785-7433
Site:	cactusbike.com
Rating:	4.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM 10AM–5PM

Location

Photos 3

Reviews 17

Patrick Revallo

The second star is purely for the courteousness of the staff. The owner, on the other hand, missed out on a customer for life. I just moved here from Illinois, and the great online reviews led me straight to Cactus. These guys are so good that they had a perfect fit for me, in store, on memorial day weekend. Unfortunately, that model (the Felt V110F, which is soon to be obsolete in lieu of the 2016 models), was not among the bikes part of the memorial weekend sale. I dont walk into a respectable bicycle shop looking for 50% off an older model bike. But, at least 8 other models in the store were marked at 10% off. So, thats exactly what I asked her for: 10%. I got a firm "no" with an unreasonable explanation--apparently she couldnt mark it down because that bike is hard to get a hold of--and quite frankly, this was communicated to me over the phone, which made it all the more impersonal. I asked her employees to tell her I would walk out with that bike, a helmet, and a car rack for only 10% off of the bike. The bottom line is that people go shopping on memorial day weekend expecting sale prices. This is not the weekend to be paying full price for anything. Needless to say, Cactus is a good shop with great products, but its not a place that wants to earn your trust. I cant justify bringing my bike in for a tune-up service, let alone purchasing from them when there are several great shops in the valley, when I couldnt even negotiate the bike below my budget.

Chris Ramin

The customer service is always great, but I would not have my bike serviced here again. I was having problems with my shifters not catching, and I was going to Big Bear the following weekend so I wanted everything to be solid on my bike. I explained the issues when I dropped it off, and they said it could be due to dirt build up; if not, a general cleaning wasnt going to fix it. When I picked the bike up the shifters seemed slightly better, so I figured it was a larger problem and they did all that they could. Fast forward a couple weeks. They were worse than ever so I decided to open them up and clean them myself. I sprayed them with some WD-40 and re-greased the gears. It took me 10 minutes maybe. They have been working perfectly ever since. There is no way that Cactus Bike even opened up my shifters because it was a very easy fix. They took my money and didnt do the work. Ill make the extra drive to Performance Bike for my business from now on.

brian de souza

I have an issue with getting cut or bruised. The service representative listened and offered to help with changing the tube on my bike and helped me with the bike in and out of my truck. This is the third time going here and always I receive stellar customer service. This will always be my place for anything for my bikes. Thanks!

Chao Z

Good experience. I am a road rider but wanna try desert MTB. Rent a hardtail MTB to explore classic desert trail and the national trail(easy part) in 2016 spring. Staffs were nice and cool. Brand of rental bikes are Kona, which I didnt know, but it was served well and worked perfectly.

Kelly Law Team

This location has great customer service. I found that they were well informed about the bikes and had insight as to why one feature is more expensive than another. If you are looking to buy Specialized, they have the experience and selection.

Lori H

This is my new bike shop. Great customer service, speedy and didnt try to sell me extras. Fixed what I needed at a reasonable price. Looking forward to having them take care of all of my biking needs.

Jessy moore

We were traveling in the area and rented two bikes for a week. The bikes were great and the staff was really welcoming and knowledgeable. Great experience! P.S Thanks for the trails suggestion Justin.

ben Glover

Love this place. Great peeps. I use them for service frequently. no issues with special parts orders or servicing of late model forks and shocks. Have rented bikes here too for out of town guests.

Ed Gurbacki

Rented a sweet 650b rig for some riding at South Mtn. Staff was very helpful & got me going in no time. Will be back to Cactus Bikes next time in Phoenix.

wida miller

Quick bike arrival. They thought of everything...hydration, helmet, excellent bike sized just for my short frame. Reasonably priced too. highly recommend!!!

Krab R

Super helpful, knowledgeable & all around nice guys! This is officially my bike spot and I dont even live close by. Worth the drive.

Matthew Garrabrant

Fixed an issue that I had caused in no time flat. No trying to sell me on things I didnt need either. Would highly recommend.

Tierney Gallagher

Closing soon. Go in and get some on sale items. Workers are nice and helpful

Terry Moore

It is a great place, staff is very friendly. I would definitely recommend it.

Clint Bluestein

Love this bike shop!! Thank you Jay for always taking care of my bike.

will miller

Great shop if you want to spend over $12 for a tube.