Eyeglass World

Reviews 5

DA

David Paul

If I could rate this place any lower I would. I walked in yesterday, Saturday, June 24th, 2017, was not greeted or acknowledged by anyone. I spent probably an hour or more looking at frames with not one person coming to see if I needed assistance or to explain their specials or even a hello. After finding frames I was interested in I was ready to order glasses. Walking across the store I was finally asked if I had been helped, which I had been in plain sight of the gentleman that asked the question the whole time and knew I had not been helped. When he saw I had my own prescription and did not need an eye examination he told me to go sit on a row of seats at the back of the store. Sitting there waiting I saw a few others that had sat down after me get helped but not one employee asked what I was needing and they have no sign-in sheet or number system in order to establish who was next on the list. After having been in the store for 2 hours or more (I had arrived in the area of 12:30 to 1:00 and now was after 3:00) I quietly got up, put the frames back I had been interested in and walked out the door without even one employee taking notice or asking why I was leaving. This was the absolutely worst customer service experience I have ever had and definitely will not be going back. After leaving your store, I drove to the closest Visionworks, was acknowledged and welcomed into their store as I was walking in the door, was immediately asked how they could help me, I was shown frames, picked out frames, placed my order and was out the door in 25-30 minutes at the most. You all should visit a Visionworks and see how customer service is supposed to work. I will definitely be directing my friends away from Eyeglass World and to Visionworks where their employees know what customer service is, values the customers time and most importantly values the customer.

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BR

Brandi Veltri

Two stars because at least the eye doctor was nice. First, schedule online didnt have openings for almost a month. The Friday before my Wednesday appointment, they called to say they had to reschedule because there was no eye doctor there that day. Yet, they had openings the very next week. I had by then realized I was getting close to needing to move, so I asked to reschedule a month out. The guy on the phone insisted it would be inexpensive and I could even make payments on the glasses themselves. Day of appointment, they ask if I want a contact fitting too. I asked if my insurance covered that too. They said yes! So I said, well if it doesnt cost me more, why not. Then, I go to look at frames for sunglasses (the only eyewear I really need ASAP). Very little selection but I asked the girl can you price out a pair so I know what Im paying out of pocket before I make a final decision. I tell her price greatly affects what I buy. She runs through all the pricing on the glasses and even after opting out of polarized lenses, she says its $60, and would I like $25 1 year insurance...no scratch coverage otherwise. I say ok. They wont be ready for 10 days (after my trip to California). Fine. My total is suddenly $160!!! $74 for lenses (she left out telling me the extra $14 for color), frames covered, $25 insurance, $20 exam copay, and $40 contact fitting! I pointed out what they said on the phone and when I came in and she acted like I was being difficult! Oh, and the "payments" were 50% down, 50% when ready to pick up. I gave then 3 opportunities to be straight about pricing and they lied and evaded and gave me BS! I will not return and I will be getting my glasses somewhere else.

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SO

Sonia Ramirez

Went for emergency pair because they said they might have my rx that day. The optometrist was nice and professional but when it came to pick and purchase I had bad experience. The man helping me said not in so many words if he up sold me I would "walk out with a pair" in my desperation I agreed ... after telling him I was in a hurry to get back to work he Bagan to go into detail about his case with cps.. (not my employer) he then said the earliest Id get a pair would be following day at 10 am... 2.5 hours later and 300.00 poorer I walked out empty handed. Next day I call no loaner pair ready... said their tech didnt work that day... ever. Next day they courteously prepared a loaner pair at 1pm. Said glasses would be in Thursday 2 days later. Thursday none are ready a week later none are ready because of my lenses... ahem.. the lenses that cost 300. Are delaying the process. . Then 1.5 weeks later they call they have lenses need me to come in to put them in my frame and will take a few hrs a luxury I dont have is time to sit around for week late glasses I ask well what about the other pair? They ask you ordered 2 pairs?? I said yes I could leave loaner and take other pair .. gal said shed call back... here we are 2 days later no call no glasses just my loaners... needless to say Id rather go with Americas best or hopefully not need a pair on reserve. .. place is unprofessional, unorganized, and unapologetic about their incompetent staff. I dont recommend anyone go here if youre desperate like I was youre better off just making appt to a reputable place (insert sad squinty face)

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MI

Michelle Ferrell

BUYER BEWARE! Kids aged 14-17 automatically charged DOUBLE. I brought my teenager into the store to replace broken glasses. She chose 2 pairs of frames, lenses included (or so the sign says) for $100. The employee enters everything, tells me my total is $200. I ask why and Im told kids under 18 are required to have polycarbonate lenses and they are an additional $100. I mention the sign that says lenses included and Im told thats for regular lenses. I reply that I want regular lenses and she again states company policy and the polycarb lenses are included in the price for 13 and under, but are required AND have an additional charge for 14-17. Im in a bind. I need the glasses quickly. I pay $200 because thats still less expensive than many other places, but this is absolutely false advertising. When I picked them up, they stated company policy again, but could show me nothing in writing. So, this additional $100 is ONLY required for kids age 14-17. Under 14, its included in the frames and lenses price and over 18, its optional. Will be filing complaint with BBB and AG.

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MI

Michael Herzog

I originally got my prescription glasses at an eyeglass world location in Indianapolis, IN while on a family vacation and they had made an error fitting my lenses to the frames. After a couple weeks of waiting, they finally sent my replacement lenses to the Mesa location. The problem was, they sent only the lenses and not the frames. After speaking to John at the Mesa location on the phone, I explained the problem and informed him that I did not have the original pair of glasses. Although the Indianapolis location had informed them that I did (which was wrong), John was extremely accommodating and professional about the whole matter. I went in Tuesday to explain my situation and by Wednesday morning, Ian (not sure of the spelling) had perfectly cut my lenses and had them waiting for me to pick up. The glasses look flawless and the customer service was above par. Bottom line... its rare to find a business (especially a national chain) that is willing to do whatever it takes to fix a problem and keep a customer... even if they werent the ones to make a mistake. Bravo!

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