Category: | Sporting Goods Store |
Address: | 1133 N Dobson Rd, Mesa, AZ 85201, USA |
Phone: | +1 602-606-5600 |
Site: | basspro.com |
Rating: | 4.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM |
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Art Vandalay
My Story is similar to Tony below. I came into the store to buy a handgun; three employees working at the counter were all talking with the same customer about a recent hunting trip. I asked if one of them could help me as I knew what I wanted and just needed to buy it. They said they would be able to help when they (all three) finished helping this customer. Personally having 5 years retail experience it was easy to profile the customer they were talking with (this type of customer is a common virus in the retail industry.) He was the "lonely customer" this customer seeks companionship from retail employees as being respectful and listening is the employees job; in this case his target was the bass pro employees. This customer has no intention of making a purchase and is simply lonely and wants someone to talk to. Anyone who has been to any Bass Pro Shop anywhere can testify to this experience. I waited just over an hour for an employee to finally break away. He was intercepted by another customer on his way to help me. At this point bass pro shop had lost the sale. I waited to see how long the other two employees would talk with this customer as I and others waited for help. After 2 hours and 7 customers walking out in disgust; one employee finally broke away; another customer who had been waiting at least an hour approached him for assistance he said he was going on his lunch break. The “lonely customer” walked out of bass pro shop empty handed probably costing bass pro thousands of dollars and losing several customers. It appears as if the corporation has no sales model or training for their employees. The attitude is; this is the only place to get it so take a number, if you don’t like our bad service don’t let the door hit you on the way out. The point-If you have hours of time to waste waiting for customer service to buy a product this is the place for you. If not Sportsman’s warehouse is right down the street. They have excellent customer service the gun was $200 cheaper and I was in and out of the store in 35 mins.
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Brandy
We drove all the way across town yesterday to sit with Santa. We had seen on AzCentrals web page about how you could go see Santa and get free pictures with him at Bass Pro Shop this year up until Dec. 24th from 10am to 8pm. And since my fiance has Fridays off and loves Bass Pro Shop I figured this would be the perfect place to go see Santa this year. We finally get there. Get parked. Get inside & find Santa, we asked an "elf" where the line was to see Santa. The "elf" replied by asking me if I had a watch and also if I knew what time it was. After repeating that a few times another wonderful elf (sarcasm) came over and explained to us like we were idiots about how you need a pass to see Santa and how we should have shown up at 6am just like everyone else did. You can imagine my disappointment and frustration. A simple Santa is all done today folks would have sufficed. I then explained to my heart broken 4 year old son that Santa was all done seeing little boys and girls for the day. He waved and with a sad face we went over to customer service and let the women working there know about the issue. She was very polite and apologized for the way we were treat. She told us we could write a letter and she would run it to Santa right away. I feel like we were mislead by your advertisement on AzCentral and not treated very kindly. I have been in customer service for 10 plus years and I know dealing with people on the daily can be frustrating as hell but I also know how to set those feelings aside and treat people with respect. I am not looking for an apology. I am just a customer that is letting you know how your employees are treating your customers. You might want to have an employee meeting on how to treat people with respect and common courtesy. Neither myself nor any of my family members will be shopping at Bass Pro Shop.
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Craig Stefanisko
I have been a customer of Bass Pro Shops for quite some time and though I havent found them to always have the best prices, they have an excellent staff and are conveniently located. That being said, I chose to order a Redhead compound bow case on the internet instead of driving. The free shipping offer and the lack of urgency for the case made it a no brainer! When I got to the payment portion of online ordering, I noticed that shipping was in fact free but shipping was $8.00. I called customer service and was told that it clearly states that additional shipping costs are not covered. I was confused, "What additional shipping costs I asked", he said, "the shipping costs charged by the shipper." "What shipper I asked" "FEDEX" he replied. "But I chose the economy shipping as required, and it says that shipping will be free for doing so" "Only the base cost of shipping is FREE, additional shipping costs are not, he says." "It doesnt say that the base cost of shipping is covered on the BIG RED BANNER across the top of the Bass Pro website, it says FREE SHIPPING! "He said, If you look under more info tab youll see it says additional shipping costs are not covered. How can shipping costs by the shipper not be considered part of the regular shipping costs, I asked?" "They arent. He said" "What other shipping costs can there be except the costs charged by the shipper, I asked?" Base shipping costs, he said" Thank you for your time, I said!" I am going to ask my lawyer if any of this is false advertising and regardless of his answer, redeem my reward points at the local Bass Pro Shop, just before cancelling my Bass Pro card, and open an account at Sportsmens Warehouse! Merry Christmas Bass Pro!
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Carlo Cardella
I have been going to Bass Pro Shop for my outdoor needs. I have recently been interested in purchasing a boat for me and my family. While shopping for this boat, I found one that Bass Pro Shop advertised via a site called iboats. I called the number on the ad and it dialed in directly to Bass Pro Shop. I confirmed that the stock number of this boat was available and in stock. When I told them I wanted to buy this boat they quoted me an entirely different price. I referred them to the ad and the sales person confirmed the ad and the price in the ad. I was told he would have to speak with management and get back with my. He avoided me and when I finally got a hold of him, he told me that he would not honor the advertised price. I requested an email informing me that he would not honor the price and he sent me an email with what he would sell the boat for. I am turning in the ad and the email to the Attorney Generals office with a complaint of false advertising. Their customer service, which followed up with me and asked how I was treated obviously does not care as after informing them of what has happened by e-mail, they no longer respond. It is now clear to me that this Company......... Bass Pro Shop is a complete scam of a company. They will use false advertising to get people interested in their products and then switch the price which should be considered ILLEGAL! Due to their lack of response, I will never do business with them again and I will make sure to share my experience with everyone I know.