LensCrafters

Category:	Eye Care Center
Address:	2174 E Williams Field Rd, #124, Gilbert, AZ 85295, USA
Phone:	+1 480-786-0195
Site:	local.lenscrafters.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 24

Reviews 11

Lundyn Brown

I assure you this should not be a place of choice. Initially I called to set the appointment. One day later a girl called me back from there asking me if my birth date was some odd year, making me 16. I repeated my birth date. Then she asked if I had my insurance card on me, keep in mind I had provided this information prior. I explained that I did not and she hung up one me. If it had been an accident she would have called back. The next issue was with the doctor. I came in for contacts and they had me take the ones out that I had in. I wear false lashes so a lash got in my eye and my eye was red, the doctor walks out, without even introducing himself, and says VERY RUDELY, "I hope your eye isnt irritated because I can tell you Im NOT fitting you for contact lenses" I was blown away. They took my insurance information prior and didnt have any correct information. They told me at the last minute that they are pretty sure I have a co pay, then they told me the lenses were 100% covered and would be back in 1-2 days, they didnt come back until a week in a half later. They called me to tell me that I have a co pay on the lenses. These people are unprofessional and cannot seem to get anything right. DONT GO THERE IF YOU CAN HELP IT! ESPECIALLY IF YOU HAVE HUMANA INSURANCE! Humana has better places it can recommend!

Jules Crocco

My son had broken his glasses and the place where we had the warranty on them said the frames were on back order. That was going to take a month! Frantic I called LensCrafters at SAN Tan and Christian answered he said most glasses can be done in an hour just fax the prescription. Shout out to the female owned small business Perfect Focus who immediately faxed over the prescription to LC. The only problem was that it was 4:15 and the last order for glasses needed to come in by 5pm. I said Ill just show up and pray! It was busy when I got there. Ill be real, no one said hello be right with you not doctor or glasses staff so I almost gave 4 stars but they made up for it. I think technically I was 2nd in line but Christian noticed me and helped me first anyways. We found the same pair of glasses for my son and was assured that yes we could have them in an hour that was like 4:50! The glasses were ready and I was assured we could count on them for help in the future and got a follow up call from Christian. So I dont know about the doctors but Ill rely on LC for emergency eyewear!

Matthew Caswell

First exam about 3 weeks ago, the Dr. Herndon walks in and says my, youre a big fella arent you. You barely fit into the chair". I know Im overweight and I dont need to pay someone for a service to have them insult me. When I got my glasses, they didnt seem right so I called and they setup a new appt with Dr. Steven LaBroff. Dr. Labroff was fantastic and spent a lot of time with me not only checking my eyes the way they should be checked (Dr. Herndon didnt even distance check with a chart for my computer glasses. He said they would just double the reading prescription). Dr Labroff also took time to explain to me how my diabetes can affect the prescription and how if my sugar is out of whack, then my prescription will be too so I need to be mindful of that. I will never have Dr. SmartAss again, but I will most definitely go to Dr. Stephen Labroff and I very strongly recommend him. Stay away from Dr. Smart Ass!

Katie S

Awesome! I have been going to Dr. Labroff for about 4-5 years now. I am extremely picky about who I go to because I am in the healthcare field. Every experience I have ever had with Dr. Labroff and his staff have been positive. I have to admit that I am a phobic person when it comes to my eyes- but they are always patient with me. I can tell that they truly care. This is not your typical Lenscrafters either. The professionalism and knowledge that Dr. Labroff has are unlike any that you will find. In fact, I would never go to any other location or similar facility after coming here. He also takes the time to educate and I dont feel rushed. I want to add that I am a cash pay patient. The prices are very reasonable (and again I stress that the quality far surpasses any other eye care franchise you may come across). Thanks!!!

Sara Mora

WORST experience ever. Receptionist was so rude, unhelpful and Ive never experienced such poor customer service by anyone! When I asked to speak to her manager, she snapped at me and said hes out of town. I asked to speak to anyone, just someone who would help me. She said there was no one else I could talk to. When I asked to just get my prescriptions, she kept attacking me and wouldnt print them out. I asked her to please stop talking and print my prescriptions and her response was, "Im not a child and Ill talk if I want to." Really? All the while, the staff and doctors are all walking by and absolutely no one offered to help me. I would not recommend this place unless you want to experience the absolutely worst service.

M Gotti

I went in just to have my frames adjusted that were purchased at LC before my deployment.i sat around for about 8 mins, not being acknowledged at all. Two techs were helping customers, but the tech in the last seat in the back doing nothing refused to acknowledge me. 2 other customers came in and were greeted by her.it felt almost races, I have never had such a problem with rudeness. I will never be back to this one, thanks a lot Reyna a simple acknowledging hello was all a veteran wanted

Nhon Pham

Lenscrafterss customer service is phenomenal ! My family and I all wear glasses and have received help from them on more than one occasion a year. Everytime we go,they make sure that the new glasses are well fitted,that we can see clearly through them,and that we are satisfied with them on the way out. Especially with Bonnie,she works very well on service.I cannot express how grateful I am to the people who work there.

Jeremy Crowson

Dr. Labroff runs a great practice here! His approach is very thorough and my wife and I will continue to return to see him! The staff was very nice and ran all preliminary tests prior to seeing the doctor. Dr. Labroff makes going to the eye doctor once a year as good as it could be!

Anthony Young

Awesome service! The optometrist there took a lot of time to make sure the contacts he prescribed were the best ones for my eyes. I have been very pleased by the care, attention, and knowledge the people that work here have.

William Kerley

Great staff and support, problem is the prices are twice as high as other places. I got 2 pairs of glasses for about half the price. I was quoted over $1,000 for one pair. lol, I am done with LC.

Greg Hales

Great place. I felt welcomed but not preasured to buy anything I didnt want to. I was so impressed that I got both my contacts and my glasses there. My wife also got glasses here.