Grogan Jewelers

Category:	Jewelry Store
Address:	285 Cox Creek Pkwy, Florence, AL 35630, USA
Phone:	+1 256-764-4013
Site:	groganjewelers.com
Rating:	3.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–9PM 10AM–7PM Closed

Location

Photos 31

Reviews 6

Megan Miller

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get my grandmothers ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose. I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday. Monday rolls around and its not ready but thats okay. I understand delays happen, and its not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but its still fine, I get it. The third day past due, my husband gets a call that the rings are ready and theyre ready for pick up. He asks if its all three. "Three? Um, theres only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I dont see any engagement rings here. Let me look for the order Ill call you back." So he looks. And he cant find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there. Keep in mind, this is my grandmothers ring. She is deceased. I have no words for how upset I was during this whole exchange. Eventually they call back. They found it. The order should be complete "tomorrow" No phone call that next day. The following day I called back and was told yes, two rings are here for you. I swear, I think I blacked out for a second. Grogan, get your act together before you give someone a heart attack. To the jewelers credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off peoples lives.

Lise Stanford

I purchased a beautiful diamond ring that was so awesome. My sales person was so great to work with. Jeron is very patient as its not easy to pick from such an amazing collection of beautiful jewelry. I also had my weeding ring that was set in gold set in silver and I am so happy. Love it! Go shopping and ask for Jeron and be well served and satisfied with great prices and awesome selection!!

Jean Potter

win Can I see the @10,00 wow diamon u are giving away ijn teh 100 days of WOW giveaway! THANKS~!!! sO WOULD LOV TO WIN IT! HOPING!!!

Joel Blackstock

One of the largest jewlers in the area with a large staff to help you find what you are looking for.

John B

Acts like business is a nuisance and it seems there are a lot of strings attached.

Kathy Jones

Very informative and friendly