Category: | Screen Repair Service |
Address: | 204 N Greenville Ave, Allen, TX 75002, USA |
Phone: | +1 214-383-2929 |
Site: | sozocellphonerepair.com |
Rating: | 3.7 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–4PM Closed |
OC
Ocie Mathis
Sozo cellphone repair is a joke. I thought when learning about Black History that some blacks owned slaves. Well I can see how now. Sozo is owned by a black married couple. First of all they are not level 3 Technicians. They cant fix anything but an iPhone and they cant do that well. The owner (the husband) is very rude to customers and employees. I have seen him curse female customers out and tell them get out of my Fing store. Any lcd vendor coming to the store he has chased out when they were trying to network with us and brings us business and return we would give them business by purchasing lcd screens from them. I was the Technician for the past year.I was supposed to be a fulltime Sozo employee after 90 days. But I was kept as a 1099 contract employee for a whole year so they wouldnt have to pay the taxes for an employee. We agreed last year when I started that after a year I would get a $2.00 raise to bring me to the pay I wanted in the beginning. But after a year the owners for some reason didnt want uphold to what we agreed on. Now before I started working at Sozo they only did iPhones thats it no ipads no ipods no Samsung devices nothing but iphones. Now when I start working we can fix ipad,ipods Samsung device etc. I did 90% of the repairs that came through the door. And after a year of me improving sozo repair base I still dont get a raise. Sozo doesnt offer and PTO.sick days,holiday pay nothing. They offer nothing to the employee working for them. You are treated like you are a slave. Im upset becase this black couple went back on their word which was to pay me my raise after 12mnths. When that came they came to me with less than what we talked about and then wanted me after a year to turn into there janitor. For any customer lookoing to get your iPhone screen fixed here please dont. The owner refurbishes his own screen at times and he will use a sozo refurbished screen which isnt the same as a screen we get from a vendor. They do buy iPhone screens from vendors but like to hold on to those so he can sell you his sozo refurbished screen without asking you. So you are getting a new screen from sozo thats not that good. He is getting over on all customers that walk through their doors. He is mean hearted and only sees customers as nothing more than something beneath him. Stop going to SOZO CELLPHONE REPAIR IN ALLEN TX. they have been getting over on customers for years. They are not honest people at all. They treated me like a slave and then got rid of me when I wanted a raise. I brought good customer service to sozo with a great repair history behind me. But I have never worked for a place that treats you like you dont matter and everything that you done they have never appreciated. I Will Never work For A Black Owned Business Again. They have also violated there bi board contract on more than one occasion. What I mean by that is,the bi board states that whenever someone come in off of the bi board and we need to fix there mobile device we needed to use OEM parts. We were not using OEM parts at all. The parts were either Astock or Bstock but never OEM when we were suppose to. I spent 1 yr of my life at this Slave factory and Im pissed that I did. Never Go here AGAIN Trust ME.
KW
Kwame Kyiamah
There really should be a zero or negative rating. Very rude owner...will likely count as my worst experience with any service provider. Went in with a broken screen. After about an hour of waiting, I get my phone back. Screen was fixed but now there were 2 other problems 1) my finger print reader was not working and 2) the screen was not evenly installed. When I brought this to the owners attention, he, in a very very condescending and irascible manner, tried to convince me that the finger print reader was already almost dead and that it is not surprising that it no longer works. Keep in mind that, even with a broken screen, it worked perfectly. With the misaligned new screen he also blamed my phone for the slanted screen. Ultimately, what this condescending owner was expecting was for me to pay $200 for what he called a screen repair and then take the phone to an Apple Store and pay another fee to fix the finger print reader. Obviously, I did not believe his flawed hypothesis about the finger print reader...I have a BS and MS in Electrical Engineering and spent 11 years designing telecom systems. Anyway I asked him to put the cracked screen back on and void the $200 charge, so I can take the phone to an Apple Store to get it fixed. At this point he agrees to do that (for a $25 fee) and takes the phone in the back room again. Long story short, his hired technician (very nice and professional guy) must have taken a crack at fixing the phone himself and actually got everything working, finger print reader and screen flush like new. I am very happy with the result at this point. I expected the owner, who through is own incompetence nearly cost me $200+ for a non-repair, to apologize but he did not. This man did not have the humility to apologize to a wronged customer. I spoke to his wife (very nice lady) and both she and the hired technician were very apologetic. She offered a free charger but unfortunately I had enough of those at home. Anyway, this was such a terrible experience that I doubt I would be going back to this shop. If u still plan to use their services, please be careful with this owner. You just might end up paying more than you should, unless of course you deal directly with the hired technician.
YO
Yolan Williams
DONT GO HERE! The owner is extremely rude and staff do not know what they are doing. When I brought my newborn son home from the hospital I dropped my phone cracking my screen. My husband took my phone here the same day and when I got it back it said something about entering a pin # in 10 tries or all my data would be erased. Since Ive had this phone for years I was unable to remember the pin I entered then. This office obviously knew they messed up by entering the incorrect pattern password I used daily and that my husband provided- because they gave him a print out from an Internet page on how to unlock the phone without the pin. Nonetheless it did not work and I lost ALL my data including the photos taken of my first child. When I went to the store myself the owner/repair man would not take responsibility for putting my pattern password incorrectly and locking my phone. He repeatedly said I need to take responsibility for not knowing the pin even though this whole situation could have been avoided if he had waited for my husband to return to the store after he realized he was unable to unlock the phone himself. Being emotional and upset I asked if there was anything he could do. When he asked what I would like him to do I responded asking for just partial refund of the service. He said he would refund my money but put back my broken screen (leaving me with none of my pictures and a cracked screen). All I can say is dont take your phone here, the "repairman" search online to figure out phone repairs. Save yourself the money and take your phone to professionals.