Category: | Cell Phone Store |
Address: | 7497 Sawmill Rd, Dublin, OH 43016, USA |
Phone: | +1 614-798-3898 |
Site: | att.com |
Rating: | 2.8 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
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Greg Jones
We originally went into AT&T to inquire about Direct TV. We met with Salesperson Amanda Ferry. We needed to get Internet also. We were told by Amanda that AT&T or Direct TV did not have Internet service in our area. We told her getting Direct TV was contingent upon us being able to get Internet service from another provider. Amanda told us we could schedule the Direct Tv install and if we changed our minds would not be a problem. We found out the same day that our only option was our current service TW and it would cost us $89 a month because we would be cnacelling cable. We called Amanda and left voice mail we would not be getting Direct TV. We got no response. We then emailed Amanda and got no response. I had to get a hold of the District Manager Rodney Ritter to try to get it taken care of. From that point forward it has been nothing but a nightmare. Should be a -0 option for this store. Completely clueless manager Evan. Amanda Ferry will promise you everything and then ignore you if you if theres problems. Had to contact District Manger Rodney Ritter who was no help. Try another store or go to Verizon. What ever you do dont get talked into combining/unify your wireless and Direct TV account. A major nightmare which no one at this store or District Manager Rodney Ritter has a clue about. We want to go to Verizon but now because we are on our 3rd acct in 3 weeks we cant get our phones unlocked. The story now is your new acct has to be active for 60 days to unlock phones. We have been with AT&T for over 30 years. You also lose rollover data if you separate your Accounts. Amanda only tells you the positive side of combining accts. She conveniently ignores telling you all the negative effects. AT&T needs to fire Ritter, Evan (Mgr) and especially Amanda for their extreme incompetence.
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Stephen O
Horrible experience at this store. They set up my account wrong and because of that, I couldnt get my $300 port over credit they had promised me. After multiple visits to the store manager and much of my time wasted, I never received my $300 credit. Do not set up a new ATT account at this store. They do not know what they are doing. My frustration with this store led me back to Verizon. Fortunately Verizon wanted me back so I am in the process of porting back. I was attracted to ATT because I have Directv and wanted to migrate to one account and receive port over credits. Hopefully Directv customer service does not deteriorate further now that ATT has bought them. I would strongly recommend staying away from this ATT store. Read the other reviews out there for this store which I failed to do. This ATT location is not a reputable business is my book. They dont stick to their word and they would rather penalize their customer then take responsibility for their mistakes. There is no customer service at this store.
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Frank Ranelli
Service representative, Jacob, was friendly but extremely rushed, talked entirely too fast, which made it exceedingly difficult to understand or follow the conversation, and seemed frenetic, pressed, constantly distracted by other customers, often rudely stepping away, repeatedly, perhaps even nervous, and thereby making the experience far less than satisfactory. In short, I want a custom service representative to take their time, listen attentively, understand my specific and personal needs -- without indifference or smug condescension, and provide undivided attention while waiting on me as a valued and informed consumer. Unfortunately, I received none of the above on any level; thoroughly dissatisfied with this location.
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Raj Shah
It is one of the worst customer service experience I have within AT&T Company store location. When I visited this store "NIKI" manager....She is totally disrespectful to the customers. I waited there for 20 minutes and she came and attend other customer without considering who came first. She wont be able to help me and divert me to other customer rep. who doesnt have enough knowledge of their product. Staff was rude and not acceptable from customer facing company. I am not satisfied at all if I need give any value to this store for customer service then I will give 1Cent. (1 star is not good value for the service - sorry I have to give 1star)
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Michelle Peace
I was in to upgrade my phone, and the young man who helped me was very pleasant and helpful. I was in and out quickly; my only complaint was he never emailed me the receipt for my purchase as he promised. I waited a week and called the store to request it again. My email address and name were taken over the phone and the receipt promised once again. Thats been over a month ago and I have yet to be sent my receipt.
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Jaynul Dewani
Why AT&T has store if they cant help customer? I stopped by to pickup the phone which ordered online. They screwed up my data plan without my knowledge. I had proof of chat on email which I try to saw it to representative however they are not ready to see.. There response call ATT, We can do anything. Im with ATT for 10 years. Loyalty means nothing to this big giants. Just unbelievable..
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Kari Spriggs
The call center for customer service is horrible. After placing me on hold for 25 minutes, a random man came on the line asking for another person. He was not an AT&T employee, just a regular guy! Next, I called in and went through the horrible tedious menu system, and TWICE the customer service people said they were placing me on hold and just hung up! I cannot believe how bad this is.
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Shong Loong Liew
The worst experience ever. I am not sure whats going on as now ALL the staffs are rude and not helpful for customer. When I said ALL, that meant from in-store service, online service & phone services. They dont know anything and especially in store, they always slack around playing their phone. I think I will switch carriers and start avoid using AT&T from now.
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Juancho Gonzalez
My first year of purchasing the NFL Sunday ticket and I only got to stream 60% of my favorite teams games. The advertisement says stream any game every Sunday. I live in Dayton OH and it often would say that blackouts where not able to stream cause of regional coverage. Since when is Wash VA NYG a regional game to Ohio? This is a scam.
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Tucker Merkle
Worst customer service, Ive experienced in todays world. The sales associates looked disgusting like she couldnt even bother to care about her appearance. I felt like I was an inconvenience for asking her to do her job. I will never go back again. Considering switching to Verizon, because this store sucks so much.
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Ben Gring
Best cell phone store around. Johnny was extremely helpful in not only getting us a great deal but the phones we wanted. I cant see myself ever switching if we continue to get great service like this. He knew the answer to every question we had and had advice for things we hadnt even considered. Will recommend.
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Saj Patel
Pretty bad service. Their setup is just wrong. Idle guys giggling and not assisting customers. Does it really take 50 minutes to get a sim card with four employees in store and 4 customers including myself ? Get it together at&t, have some monitoring over your branches.
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satish pattisam
This is the worst experience i have had. The store Manager is totally unprofessional, rude and arrogant. She is a disgrace to the Organization and should be fired. I have been an AT&T customer for over a decade and have not experienced this despicable service.