Verizon

Category:	Cell Phone Store
Address:	1610 E Monte Vista Ave AA101, Vacaville, CA 95688, USA
Phone:	+1 707-452-1730
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 10

Reviews 9

Jason Cherimisin

I traded in my iPhone 6 during a promotion where you were promised $600 for trading in for a new iPhone 7/7+. The 7+ was on backorder so I decided to wait since it was a great deal. I had the employee inspect my phone to make sure it would qualify (I didnt get her name), and she told me it would be fine. After my 7+ arrived, I waited to bring in the 6 because they said I had 3 months to turn in the old device. When I restored my phone and brought it in for trade they told me it had water damage and was worth $0, and I had no options other than to buy a used iPhone 6 online that the little white sticker inside hadnt changed color. I have never dropped the phone in water, and everything still functions properly and is in fantastic shape. After speaking to customer service over the phone (they told me the same thing, Im screwed basically) they said that steam can cause the sticker to change color and indicate water damage. So basically because I must have kept my phone too close to the shower at least one time, now my $600 trade in is worth $0, and because they gave me 3 months to bring the trade, but only 14 days to return the new phone now there is nothing anyone can do to help me. I would have never purchased a $969 iPhone 7+ if I had know this was possible, as my iPhone 6 still works perfectly and other than the screen and camera, the phones are not that much different. Thanks for nothing Verizon.

Patricia San Nicolas

I do like my general service from Verizon but trying to access your website is a nightmare of an event. Every time I try to get to the Verizon Wireless website, when I go directly to the site, it fails to open on my computer. Sometimes I am able to search for it through Google then click on Verizon to get to your site. Today, I have no success getting onto your website through any direction of the internet. Why is your website so hard to access?

Emily Rustad

I had a very negative experience here. No one could figure out how to sync my e-mail to my phone, despite the fact that it had been done on many of my other phones. I spent two hours there before they just told me to call tech support. When I got home I was messing around with my phone and figured out how to sync the phone in about two minutes.

Alberto Belloso

3 customers / 6 employees Three of workers behind a computer Giggling and whispering Among themselves. One other customer and I Stood there for 30 mins Watching them And none of them asked if we needed help or if We had questions. I Drove down the street to AT&T , in and out in 45 mins with 2 new phones

Parry S

This is a clean, well-stocked store that has Pleasant and helpful employees. I am not a customer of the store yet but will be on the weekend. Looking forward to some really improved cell phone service! They also have some great rates!

OG FADE

Theyre just pompous new crew all the time really could care less about customer service. We are Verizon we know we are the best if you dont like it leave we dont give a s*** yeah its really like this unbelievable..

Jim Packer

Staff always willing to help. They take ownership of customer issues and resolve them. Always had a good experience at this location.

Nikki Davis

As bad as going to the DMV.

scott warn

Good place for cell phones