Raven Computers
| Category: | Computer Store |
| Address: | 6025 Odana Rd, Madison, WI 53719, USA |
| Phone: | +1 608-661-1372 |
| Site: | ravencomputers.com |
| Rating: | 4.3 |
| Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed Closed |
Location
Photos 1
Reviews 8
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mike meters
Not happy at all. seemed verry shady. Im not verry computer savy but i can do a few things. I had a new hard drive installed (two screws and a quick conect wires i could do that) and install windows 7 (my disck) $149.99 ???? labor. i was told $80.00 ( they said they never told me that ) I had a hard time letting them do that stuff for $80.00 bucks but i was lazy and they also told me with that they will do all the updates. so i said what the heck. I picked up the tower and they added extra stuff (that i did not need nor want) in turn cost extra. they sold me a 500 gig hard drive. I get home and start to uninstall all that extra stuff they put on my computer to find out my 500 gig hard drive is a 148 gig hard drive. when i called them he said oops my fault bring it back (another hour round trip). To get a new 500 gig hard drive (70 bucks) installed with windows (not all the up dates and its my copy of windows that I bought a year ago) was $258.48 I use my pc for gaming only its a over priced xbox but i will go back to doing things my self or worse case go to geek squad (yikes) If you use these people i do wish you the best. the one i delt with was nice in person. but i was going to do more with my computer they shot me a high price and i got a bad feeling so i backed out. to be honest i was going to do the install but when i called he said he allmost had it done with windows 7 so i said what the heck. my mistake
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A Private User
Ive never had an experience that was anything less than above and beyond with these people. Im also going to point out the fact that if you dont know how to use your computer correctly, it doesnt matter what any professional does to it, your still going to get crap results. Theyve been honest with me, very fair with me, extremely helpful, took the time to explain things. Ive been to other places, where they fix a few surface issues and shove you out the door. For those people who are patient enough to learn, intelligent enough to ask questions and nice enough to accept the answers, these people are a good choice. I would also like to say, as a customer, it really means very little to me when someone rants and complains about an issue, when they still have little to no idea how it happened, why it happened, and more importantly how computers work.
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A Private User
I am a part owner in a small business that purchased three computers from Raven about 1 1/2 yeas ago. Since then we have had nothing but problems with the computers. I have had the computers serviced on three seperate occasions and after getting the computers back from them I would have to call a second computer shop to fix the problems that Raven did not fix. The only reason that we used them after the first instance is because they gaurantee work. But when is it enough? On one occasion they actually forgot to put back the ethernet card in the computer so my LAN would not work with that computer, and that was the original problem that it needed to be serviced for. The bottom line is that they are very friendly and prompt but their lack of attention to detail and knowledge is appauling. I will never purchase anything from them again.
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Joan Masters
Raven Computers – they’re awesome. So many great things to say and nothing what so ever to complain about. Various companies in Madison had my computer for literally weeks and no one could find the cause of my endless crazy-making pop-ups. Everything was running slow. Office 16 would not allow me to cut and paste; the list goes on and on. The guys at Raven worked tirelessly digging ever deeper until they found the bug. They’re men on a mission when it comes to viruses and malware. My computer came home like new. It’s been several months and everything continues to work great. Something I really appreciate about Raven is that they never suggested that the problem was me (it wasn’t), that I was clicking on unreliable sites, or that I needed to buy more software or additional products. I’ll never go anywhere else.
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A Private User
I used this computer shop to fix my xbox 360 which was having 3 RRoD. In other words, three of the rings on my xbox 360 were red when I turned it on. I contacted the shop over the web and received an email back within the hour. I brought in my Xbox 360, had a pleasant conversation, and left. I received a call each day to update me on the status of my box. 3 days later I came into the shop and the person whom fixed my box explained throughly how they did it. He even gave me pictures. I took the box home and it has been working every since. The fix was half the price of buying a new xbox, plus I did not have to worry about transferring hd content or gamer tags. It was also 3 days wait versus 2 - 3 weeks to send off. No S&H either. I will definitely recommend to others.
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L Waters
I bought a laptop & desktop computer because of the good reviews, & think its the one of the worst shopping experiences of my life. They were supposed to transfer my old files from the desktop to the new one, which they did, but unfortunately, my files dating back to 1990s, could not be opened & read on the new computer & I had donated my old one to them. I brought in both computers several times, while under warranty, but nothing ever got fixed. Finally, I just went back to using my 5 year old laptop, which was missing 3 keys & some pixels, but still worked better than their new ones. I finally was able to get some of the problems fixed by the free computer help at the library, which Raven never did fix.
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A Private User
I got a Dell netbook from Raven Computers and am very happy with it. Had it for almost two months now and no problems. Very friendly staff, in the shop and when I had a question via the support link. Immediate service, helpful, just sat back while Steve Raven took control and figured out a glitch on firefox and its all better now. He also answered a few general computer questions Ive been having. Helpful, customer support all around! I am very happy with the price paid, kind of computer I bought and the support they offer directly. Upon purchasing this I spoke with three employees, all seemed very honest and upfront. Thanks again!
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Thomas Johannsen
This place is great if you are looking for experts to help out with basically any of your technical needs when it comes to computers. I even went there once to get a computer amplifier repaired; they said that they couldnt do it but referred me to an A/V repair place down the road, who were equally as helpful and reasonably priced. As for pricing, they charge quite a bit less than much of the competition out there: Geek Squad, Apple Store, etc.. The computers they have built for me and my business have all run great and been delivered to spec on-time, every time.