Grainger Industrial Supply

Reviews 4

MA

Matthew Dorobek

Customer service was horrible. Ordered a part, told me it would be there in the morning. I shower up, it wasnt there. They never called or emailed me. I then was told it would be there in the afternoon. I waited till the afternoon, called, but the store does not allow you to call them. You have to be sent to a customer service line from another location. They took over 1.5 hours to let me know that it may be there later in the evening but that I may have to wait an additional day. Meanwhile, I am in the situation where I need the part right away and twice they have failed to stand behind their statements as well as making me lose an hour of driving to pick up the item that was never there. Rough company.

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RE

Remi Remi

Stay away. Order was cancelled in last minutes without any communication. with no call, no email, no communication! Unreliable when you need item in last minutes and lean on them

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BI

Bill Rogers

Google may say theyre open till 5PM, but dont be fooled. Even their national call center misled me. This location closes at 4PM daily.

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CO

Cody Stark

Bad customer service. People at the counter cant be bothered to actually help you find a part. Find another place.

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