A Savvy Bride

Reviews 3

RA

Ranjeet Dhaliwal

The only positive thing about this place was Annie. She was friendly, patient, and caring. Savvy bridal was the second place I went after my horrible experience at Davids bridal in brookfield. I found my dress the very first time I went to Savvy bridal. Annie also helped me order my flower girl dresses. When the flower girl dresses arrived, I was more nervous than excited since I had to order the orders online and hadnt seen or knew the material of the dresses. So anyways, Michelle from savvy bridal insisted that I had to make an appointment to get the dresses. So my fiancee and I went along with our two little girls. The owner was there and another woman I had never met before even though I had told them I wanted Annie. So they took us to the dressing room so my girls could try on the dresses. The fit was horrible. I have two petite girls and they are two years apart and basically the same height. So they ordered one a size 5 and the other one size 8. Size 5 was very big on top and the size 8 was super big on my daughter that she couldnt even walk without stepping on it. The whole time we were in the waiting room, the owner sat right outside the dressing room talking loudly on her cell and eating her sandwich which I thought was very rude and unprofessional. So we came out of the waiting room, the girl behind the counter just stood there giggling. No one helped us while we stood by the mirror awkwardly for at least five minutes if not more. We knew they werent going to do anything so we had the girls change and all they seem to care about was if I wanted to make a partial payment or full. So when my dress came in, Michelle called and emailed me. There was a confusion about my phone number. I had them fix it twice before and they still did not have the right number. So anyways, Michelle emailed and said that I need to call them and make an appointment so I could try on my dress so they could "give suggestions and help with the accessories." I told her no I will not making an appointment since it was pointless the last time I was there with my girls. So then I received a call from Michelle who stated that there was a 30 policy to pick up my dress and pay for it in full which she did not state in any of the other emails she had sent me. I called back and spoke to Lisa who told me dont worry about it. When I went to go pick up my dress, they wanted me to try it on and when I said I wasnt going to since they will not do anything about it and since they have no return/exchange policy, Michelle stated to try it on in the next three days and let them know of any issues I may have. I didnt understand why that mattered at all since they wouldnt do anything anyways since they was no return/exchange policy. I will not recommend this place to anyone because of how unprofessional they were and all they cared about was collecting money. FYI....THEY DO NOT OFFER ALTERATIONS. They will give you a flyer of 5-6 people. I had such a hard time finding someone to get alterations done. I would recommend that you go to Amelishan in Richfield, WI. They have on-site alteration person which I think is very helpful and you do not have to scrammble to find someone you know nothing about.

A

A Private User

The customer service was horrible. When my mom and I walked into the store there were no other customers there. However, there were four people sitting behind the desk and none even looked up when we entered the store. I approached one person, introduced myself and said I had an appointment. She handed me a very long form to fill out and asked a lot of information that they clearly did not need (they wanted to know who all of my vendors were). After I filled out the form, I stood around for another few minutes while nobody seemed too eager to help. Eventually I said "ok, Im finished" and the girl who was going to be helping me out said, "Ill be with you in just a minute". She then proceeded to finish drinking her water bottle and finish watching a particular scene in the moving that was playing on the mounted tv. She then took me upstairs to where all of the dresses were. She was so busy pulling dresses that she wanted me to try on that she was not around to take the dresses from me that I pulled. She did assist me in putting the dress on, which I appreciated. However, when I walked into the viewing room to show my mom, she stayed in the fitting room to put away the previous dress. I understand that they need to clean up and make space, but I dont feel as though my mother should have had to pull out the train of the dress, that is something that the sales people should be doing. The girl who helped me was nice, but she wasnt overly friendly or bubbly. She also didnt pull any veils for me until my mom asked whether I could try on a veil with the dress. This was the second dress store I went to, and they had the same dress that I liked at the first store. I will say that their dress was about $100 cheaper than the first store, but they do not do onsite alterations...they give you a list of recommended seamstresses. Personally, I am going to order my dress from the other store because the customer service was way better and the other store does their own alterations. After I was done trying on dresses upstairs, I mentioned to the sales woman who was helping me out that I would like to look at the shoes and tiaras (which were downstairs). She said I was free to look around myself. Meanwhile, the sales person stayed upstairs to clean up (something I feel like she could have down once I left) and I ventured downstairs by myself. I saw a few pairs of shoes I really liked, but would have needed a smaller size to really get the feel for the shoes. Although I made several (pretty loud) comments about wanting to try on some shoes that I liked, none of the other sales associates even glanced in my direction. My mom and I left shortly thereafter without purchasing anything.

A

A Private User

I was very hesitant to go to Savvy because of the reviews that I read, however my father reminded me that majority of the time you will hear about one bad persons experience, but very rarely hear about the good experiences. So here is my fantastic review for Savvy. Savvy Bridal was the first bridal shop I went too, and I was completely blown away by my experience. Although the shop was very busy (it was on a Saturday) the women working there were very attentive and made me comfortable while we waited for a room to open up. My assigned consultant even began pulling dresses for me to try on while we waited. When we finally got to trying on dresses, my consultants picks got better after each dress until we found the one. I fell completely in love with it, but was hesitant because this was the first shop we went too. My consultant told me to go home and sleep on it and not to make any rash decisions. I appreciated this attitude very much, since I do not like to be forced into purchasing something that I am not 110% sure about. I ultimately decided to go with them and ordered my dress. When my dress failed to come in on the expected arrival date, the shop called the designer and inquired about its whereabouts. When it was discovered that it fallen behind schedule, Savvy offered to examine the dress for me and ship it free to my current home once it came in. However, my dress arrived the day I was supposed to leave. The shop IMMEDIATELY called me to let me know that it was in. They even squeezed me in last minute so I could try it on. I even took my mom here to get her mother of the bride dress after her bridal shop ordered her a way too small of a dress. They were great in allowing us to pull dresses that they we thought she would like and even had go downstairs to look at shoes that would work with her dress. I could probably write a book review, but the attitudes of this shop have made my bridal experience fantastic so far, and I am glad that I went to them.