Bijou Bridal & Special Occasion

Category:	Bridal Shop
Address:	17W170 22nd St, Oakbrook Terrace, IL 60181, USA
Phone:	+1 331-225-2668
Site:	bijoubridal.com
Rating:	3.7
Working:	Closed 11AM–7PM 12–7PM 11AM–7PM 10AM–6PM 10AM–6PM 12–5PM

Location

Photos 30

Reviews 5

Daisy Varughese

BRIDE BEWARE. I came in as a first-time, happy bride trusting the seamstresss expertise and the beautiful decor of this company. The seamstress assured me that despite my feeling the dress was too tight, that I would be just fine. I unfortunately went along with this even after her racist comments about me marrying outside my race. Not a good feeling. This trust cost me over $1000 and the grief of not wearing my dress on my wedding day. My photos of my friends in agony trying to help me with my dress and more proof were enough to show this was not made up. Upon voicing complaints about the seamstress and requesting a refund of at least the seamstress free, the owner of the company showed more care about her bottom line than providing compassionate customer service and her associate claimed that anyone could falsely claim a tragedy and return a dress. Please do your research when finding stores to buy your dress and my suggestion from a lot of grief and frustration with this company, would be to find somewhere else with a seamstress who listens and an owner who cares.

Veronica C.

Horrible experience. Seamstress made each of my visits stressful. She was very sarcastic and impatient with me and would not hear me out. Gave me looks as if I was an idiot because I dont know much about sewing. Sorry thats not my area of expertise. In the end, I did not get what I wanted. Every little alteration costs an arm and a leg even when you already spent 2k for your dress. Its just keeps adding up and the bad service just makes it so much worse when this should be a stress free time for a soon to be bride. Although I mentioned the seamstress unprofessionalism..it was ignored and she continued. My guess is they cannot find another because i have no idea how they continue to keep her there.

Anna Nguyen

Came in to find out they do by appointment only, which is fine. But apparently, if you dont have an appointment, you are not allowed to walk around or browsr and you get rude treatment from the staff. Horrible experience, will take my business elsewhere.

Dan Blank

Terrible Experience - "Customer Service" isnt something these people understand.

Gabriella Green

Great service and lovely dresses