Seattle Used Bikes

Reviews 10

IN

Integrated ConLaw

This shop may be capable of doing good work, but they certainly did not do any for me. In their defense, they had problems getting parts from a supplier, and this added to the delay. But it doesn’t excuse the incredible pattern of non-communication, broken promises, and outright lies I was told over the course of months. Here are the highlights. On June 17, I call SUB to set up an appointment to fix a broken speedometer and to do a servicing. Owner Dave schedules me for Friday June 27, and says that in the meantime he will order a new speedometer cable so that it will be on hand when I bring in the bike. (In fact, the cable isn’t ordered at this time, and nobody does any work on the speedometer until September 2.) During the servicing, SUB found two problems that actually did need attention, involving the rear wheel and the variator fan. On July 10, I get scheduled to bring in the bike on Tuesday July 22, once again with the promise that the parts would be ordered in advance. When I bring in the bike on the scheduled day, Dave does not tell me that the parts have not arrived, and instead he promises the work will be done by the end of the week. Having heard nothing by Friday July 25, I call Dave, who tells me they never got the parts and they haven’t started work. (I wonder when he was planning to tell me.) On Friday August 1, I call Dave, who says that the parts have arrived, that my repair is their first priority, and the work will be done on Saturday or Monday at the very latest. In fact, they do nothing until Thursday, when they start work and discover they were sent the wrong parts. A week later, I call Dave for status; he says he will call the supplier that day and call me back with news – he never calls back. On Tuesday August 19, I call Dave who tells me “I have the parts in my hand.” He promises the work will be done Friday at the latest. I hear nothing that week; when I call the next Tuesday August 26, he says that he is still waiting on the variator fan (turns out it wasn’t in his hand after all). He says all the other work is done (not true), and when the fan arrives, my bike will be the top priority. On Thursday August 28, Dave calls me to say that the variator fan has been obtained, and that the bike will be ready to pick up the next day at noon. When I show up on Friday at 1:30, I learn that the work is not done (and they didn’t call to spare me the unnecessary trip). Nothing has been done on the speedometer or on a simple fender repair I had asked them to fix months previously, and now they can’t get the bike to start – even though there had never been any ignition problems before. Dave suggests I call back at 5:30, and I tell him it’s his job to call me (which he doesn’t do until the next Wednesday). It takes them several days to diagnose the ignition problem, which arose only while the bike was at their shop. On the plus side, they don’t charge me for the labor involved in fixing the problem they caused. On Wednesday September 2, I get a call explaining that the bike runs now, but that when they finally looked at the speedometer they realized the problem is actually not in the cable; it will take at least another hour of labor to fix. I tell them not to bother. They seem like nice guys, but you can’t believe a word they say. I won’t be going back.

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andy tovar

This is the worst experience Ive had with mechanics of any kind. I Took my 73 Honda CB 450 in for shift & fork adjustment on May 1. I wanted to get it ready for summer. The owner called me and said my carbs needed cleaning & syncing. My bike hadnt been running particularly bad but I trusted his professional judgement. Spent a total of $600. Afterwards bike ran very rough. Took it back & Owner assured me it would get fixed. I called 2 weeks later & they hadnt even looked at my bike. Called again a week later, they still hadnt looked at it. I finally got it back after a month! It still ran badly & Owner blamed my gas tank & even questioned my statement that bike ran fine before they worked on carbs. I asked for full or partial refund & he refused. I took it to Seattle Cycle Center & they fixed it to its previous performance. Runs great now! I honestly think the mechanics at Seattle Used Bikes were over their head on this one. And I am very disappointed they didnt stand behind their work & try to come to an agreement with me. I filed a complaint with the BBB. The response from the owner was that he wouldnt work on my bike again. No need to worry on that point!

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Louis Cohn

Have dealt with and worked with Dave for years. i own Multiple bikes and do some work myself. Hes always been straight forward and honest with me to the point of calling him a personal friend. I take both of my Ducati(s) to him. They were the only shop in town that would work with me on some machine work on my 998 cylinder heads. Ducati Dealer would only replace parts, and they were the reason Im rebuilding the engine in the first place. Theyre timing belts not banjo strings people! Have dealt with Dave for 20 years, will deal with him another 20!

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Joshua Peace

I was looking for some Dainese gear and called them up after reading some forums. They didnt have what I wanted but the gentleman who answered the phone was one of the most helpful people I have ever talked to. Recommending other stores, locations and just all around great information. I will be buying something here if they get in what I want. Best service Ive had and Ive been to about 4-5 shops in the seattle/eastside area.

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Sean McDermott

The crew at Seattle Used Bikes know their stuff and are willing to walk you through the mechanical needs of your bike, whether new or used and abused. They have worked on two of my bikes, including rebuilding my 1991 DR350S two years ago. The work was done right and they always treat me well as a customer. Just stopped in for a consult and they continue to have a happy customer.

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Nathan Slabaugh

Consistently great service and a hidden gem. One of the few places I have ever taken my bike where I feel that I trust what they say and they are not trying to over sell you. This place is great because of Dave Roosevelt and the team he has built around him at SUB.

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Peter Novotnak

Can be slow and unreliable in terms of time spent waiting for Dave to call back or order parts (hi Dave O;-) but they know their stuff and are happy to help you learn about your bike. Good people, good service, good shop. 5 stars.

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B B

Dave (the owner) is extremely helpful and patient. Will definitely be coming here for any future used bike purchases. Very impressed.

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Duc Phan

bad experience. spent approx 1000 on a leak gasket. never coming back

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Christopher Tse

Good quality service at a fraction of the office of Duc Seattle

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