Category: | Sportswear Store |
Address: | 19505 7th Ave NE, Poulsbo, WA 98370, USA |
Phone: | +1 360-697-2311 |
Rating: | 3.9 |
Working: | 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–6PM Closed |
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Running Mom
I called ahead to see if they had a particular running shoe in stock for my son. The young man in the shoe department did a quick search and said that they did have the shoe so I asked them to hold them for me at the counter. When I arrived the hold was at the counter but it was the wrong shoe; last years model instead of the current release. I was quite annoyed having driven across the county with my 3 young children and 6-month-old baby, only to find that they did not actually have the shoes. What a waste of time and gas! The young lady behind the counter offered to double check with the Shoe Guy so we followed her back (through the maze of overstocked inventory). The owner was alerted to the issue and tried to help us but after I said there must have been some misunderstanding her reply was "we didnt know you wanted something so specific". Ughhh! Its not like I wasnt clear on the phone. She then proceeded to talk MY 11-YR OLD SON into some other shoes. I was further annoyed, as a parent this time. My kids do not get much in the way of new school clothes, but I do let them choose one pair of shoes to their liking and I do my best to honor their wishes, so I do not need some saleslady telling my child he picked the wrong shoes. In addition, the pair she had on hold for us clearly said "Girls" on the tongue of the shoe. So then shes trying to talk him into buying a girls shoe...whether they were incorrectly marked by the company or not, naturally he was not having anything to do with it. The whole experience was like showing up at a car dealership to buy some new car as advertised only to be persistently offered last years model instead (for the same price, nonetheless). The Sport Haus family needs to better know the inventory and in the event there is an error, at the very least, offer a discount on last years stock. The one good thing that came of it was that she did measure my sons foot so at least we got helpful sizing information; for that I gave them 2-stars instead of 1. Next time I will skip the hassle and shop online. Id rather take my chances with sizing and maybe have to send it back for a free exchange, than waste my time here
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Jake Via
I bought a pair of shoes there last night and wore them for 3 hours this morning. I realized they are too large and brought them in to return. The counter person asked me if I wanted to exchange them and I told them they didnt have my size in stock and that I wanted a refund. An older man came up and told me that if he couldnt clean them for resale he couldnt give me a refund! He took one of the shoes in the back and came back with it looking perfect and stated that they were DIRTY ON THE INSIDE and therefore unsellable. I wore them for THREE HOURS. WITH SOCKS. They are Simple brand and that brand looks a little more off-white than the rest. I am just so angry and frustrated with the customer service at that store. What store doesnt give a refund when its been less than 24 hours since you purchased!?! BUYER BEWARE.
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Wendy Bynum
I go into the Sport Haus every time I need a new shoe, whether that be for running, hiking, or everyday comfort. I describe what Im looking for, and because I really care about the comfort of the shoes, I usually try on about 10 pairs until I find the right ones. I always leave with a pair of comfortable shoes for what Im looking for. Ive worked with many of the employees, even the owners, and they are very knowledgeable about the different brands of shoes and how high the heel is and material, etc. Ive been going to the store for 15+ years since I was a kid looking for soccer cleats and its been nothing but a positive experience. Super friendly and helpful! This is a small- family business that I recommend to everyone!
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A Private User
I walked into the store to look for running shoes for my daughter. Upon entering the store, I was not greeted by any of the employees and nobody asked me if I needed any assistance. I asked one of the sales ladies to help me, and she was quite rude and acted rather annoyed by the fact that I was asking for assistance. The prices of their gear is ridiculously overpriced. I found the same stuff selling for cheaper at other sporting outlets. Overall, my experience with Sport Haus wasnt the greatest.
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A Private User
Weve been shopping at the Sport Haus for years. We buy all of our childrens shoes there - they are extremely knowledgeable and have always provided us with great advice, even if it means that they lose out on a sale. They always provide great customer service and I would recommend The Sport Haus to all of my friends.
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Mason Ogden
Good selection of shoes and clothes, especially tennis shoes. This is where most of my family goes to get their tennis wear. Staff is helpful and nice. Stuff is kind of expensive though, and there is not much selection when it comes to swim wear like jammers and speedos
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A Private User
My soccer coach knows the owner and we go there every time I need new soccer shoes. After I went to big5 my shoes where to small and hurting my feet so I came to sport haus and my problems where solved!:-)
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A Private User
I have arthritis in my big toe and a doctor recommended this place to me. There real strength is in having a knowledgeable, helpful staff. I got a good fit and have no more foot pain!
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A Private User
Great selection, great customer service, but keep in mind they will show you the most expesnsive item first, if you look around a little more youll find something affordable.
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Brent Colby
I love these guys. Lots of random gear and have what I am looking for 95% of the time. The main thing is the staff. They are excellent. I totally recommend them.
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Timothy Self
Great variety of products. Good soccer store and great show selection. Been going there for years!
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A -Gamer
A cool little store for buying whatever sporting need there is.