Autos Only Lynnwood - Auto Sales & Service

Reviews 3

NI

Nick Iacovino

We had a mixed experience here last week buying a 2008 Infiniti G35. Most of my dissatisfaction centers on the supposed 150 point check that is performed on all of the cars they sell. Here are a few examples that make me question that this is actually performed. (1) Some of the cars we looked at had the 150 point checklist in the glove compartment but the car we bought did not and there were a few things that definitely did not look checked. (2) While on the test drive I noticed some front end vibration during braking and told Dan, the salesman. He said they could easily take care of that but as the negotiations proceeded the vibration slipped my mind and not surprisingly, the salesman didnt bring it up again. Now I have to get that checked out and fixed on my own dime. (3) All the tires were nicely shined on the outside and I checked a couple of them for treadwear - they were fine. Upon getting home with the car and taking a closer look, the right front tire (although nice and shiny on the outside) was dry, cracked and getting close to bare on the tread. (4) The 6 disc CD changer isnt functioning properly. (5) The gas cap was not attached to the car. (6) The dash is morphing into a very sticky substance in some places and cannot be cleaned without damaging the dash. This was covered up with copious amount of Armor All so we didnt notice it until the next day. I could go on and on with more examples, but you probably get the point. Weve had the car one week and noticed all of these issues within a couple days. Im not a mechanic, but if basic issues like these were not brought up during the check, my guess is that its only the tip of the iceberg. Also, the reason why I had so much faith in the 150 point check and didnt look as closely as I should have is that Dan, our salesman assured us that they are so thorough in their check that if, for example, the brakes are at 30%, they would replace the brakes, rather than pass over them and hope no one would notice. Obviously, I fell for that one, hook, line and sinker. Now, dont get the idea that I expect a $9000 car with 97K miles to be perfect - Im not that naive and Ive owned around 15 different cars and motorcycles throughout my life and have plenty of experience buying used cars. The problem I have is that (A) the check was either not performed or performed without much attention to detail and (B) that (of course) the salespeople and company portray themselves as wanting you to have an experience that would make you want to buy another car from them in the future but wash their hands of you once they get paid. We are not totally dissatisfied with our car - we do like it and it fits our needs right now. But, finding this many issues during our first week of ownership does not inspire confidence and it is unlikely we would buy another car from here as a result. Lastly, if there had been a quick follow-up call from the dealer to check on us during the first week, we could have addressed these issues privately, but since that call never came, I am airing my complaints here. My hope is that they will be addressed by the dealer and taken care of so that I can revise this review and consider the possibility of being a return customer in the future.

RI

Rick K.L. Choi

I was looking for a car after getting involved in a hit and run resulting in a total loss. I found the one I wanted online and for sale at Autos Only Lynnwood and wanted to test-drive it. The first time I got there - despite the website saying it closes at 9pm on Monday and I got there at 8:15pm after 45 minutes drive, they were closed. The guy closing down the lot said they were aware of the wrong closing time on the website but did not follow through to get it corrected. He seemed to be nice, took down my phone number, and said he would have someone call me the next day. No one bothers to call. My gut feeling tells me not to buy there with the lack of attention to details or follow-up, so I did not call them either. 12 days later, I was in the area test-driving another car a few shops away, so I decided to stop by again. After walking freely around the lot for about 10 minutes, someone finally decided to show up. It looks like he doesnt want me to be there though. He just stood there and did not bother to go over the specific car with me. When I asked to test-drive it, he said he had another customer. His attitude was beyond rude, implying I was wasting his time. At that point, I just walked away. If they dont bother to show any intention to provide any customer service before I buy a car, I cant imagine what will be like after they sell me the car and there are problems that I need their help. No doubt they will eventually sell the cars to someone, maybe a first time car buyer, but at least not to me. Three chances, three fails. I ended up getting one with the same made, model, year, mileage, but in even better conditions, at Carter Subaru 4 days later. The list price was $1K less. I am glad I did not buy at Autos Only Lynnwood. I have to be thankful that the rude and condescending sales person made that decision for me. Buy at your own risk.

KE

Kevin Nunez

I wish I could give 0 stars to this lowlife place. My friend came here and purchased a TL. Within a week when he took it a certified Acura dealership he found out that almost everything they have told him about this car was a cold lie. He spent money paying to repair a car that he just bought when they told him that their "professional and certified" mechanics said that this car was perfect (when he tried to ask for the service record of what they did to the car, they refused.) My friend was 18 and he was sold a car $6,000 above the market value because this bold old man named PJ is good at stealing money out of new inexperienced buyers... Now 6 months passed by and the transmission of this car blew up. Tried talking to these people but all we got in return was rudeness, disrespectful treatment and a suggestion for my still 18 year old friend to find a consign so he can buy another vehicle... Btw he paid $14,000 for the vehicle and they their sweet offer was below $3,000... I have no words to describe this but a crime. They wanted to sell him another car $5,000 above market value and tried to lie to him right on my face; however what this old man didnt know was that I have worked in a dealership for the longest time and knew what he was trying to do and when I showed him the proof of his tricks he told my friend for me to leave or to comeback some other day without me. Lesson learned, dont waste your time with places like these, they only look for people who need a vehicle so they can take advantage of them and steal their money.