Category: | Auto Wrecker |
Address: | 60 E Anthony Rd, Grapeview, WA 98546, USA |
Phone: | +1 360-426-4979 |
Site: | awcaw.com |
Rating: | 3.5 |
Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–4PM Closed |
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Steve Wold
I will no longer ever recommend this place or send business thier way. My experience spans 3 weeks with them. Ill try keep it short and to the point. 3 weeks ago I called forest looking for a 6.0l drop out and a transmission. He told me he had a 6.0l like what I was looking for. After speaking to a friend of mine he decided he wanted a motor also. I called back and spoke with forest again and told him I wanted to change my order to two 5.3l motors and a transmission. This was on a tuesday I believe, around 10am. He said he would check and call me back. He didnt call by 430 so I called him. He was in the yard so I left a message to have him call me and he didnt. Called Wednesday, it was his day off. Spoke with another employee who said he had on 5.3 that was low mileage but more than I wanted to spend due to the low mileage. I Called him Thursday and he said he had two but had to check with the boss man for pricing and would call me back. He didnt call back so I called again Friday, he again said he had two 5.3l motors for me, one with 125k and one with 128k. He said hed need payment in full to start pulling the motors. I paid him on my card. He said theyd be ready next Wednesday. I told him Id be in Thursday since it was my day off. I called that following Wednesday, the day he said theyd be ready, just to make sure they were ready to go. He wasnt their so I spoke to Kevin, the manager, and he said they didnt even have two motors and forest was trying to get them bought at an auction before I was going to pick them up. I gave them another week to track down one motor since my buddy backed out of his. This brings me to today. I drove 2 hrs to pick up the motor and they didnt have it pulled and were just starting to pull it, said itd be at least two hours. Told them Id need some kind of refund for my troubles. Ended up them refunding my money and then pissed at me like this was all some how my fault. The other counter guys seemed on top of their game but forest and Kevin dropped the ball big time. The sign on the wall bribing people for good Google reviews says it all. If they had good service they wouldnt need to bribe people to give a positive review. Which is why I also wouldnt trust any of the good reviews on Google.
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A Private User
THESE GUYS ARE GETTING AWAY WITH ROBBERY... BAD BUSINESS, DO NOT PURCHASE ANYTHING FROM THEM.. THEY ARE VERY RUDE AND VERY UNPROFESSIONAL. I STILL HAVE NO ENGINE FOR MY TRUCK AND AM OUT MONEY BECAUSE OF THEM.. THEY ARE CROOKS. I called and asked if these guys had a dogde dorango engine i needed,they said they have 3. i ordered one. when it arrived it clearly was not the engine i ordered for my truck. they sent me a engine out of something that had a stick shift. It was Extreamly old, and rusted and there were alot of parts missing from it i returned the engine and explained to them the situation and they said they were going to send me a refund and also charge me a 30% restocking fee. i explained to them that i shouldnt have to pay for your mistake and i shouldnt be forced to buy something that i do not want, knowing you guys can send me the wrong product and then blame me for your mistake. i also asked to speak to the manager and they were extreamly rude telling me no i cannot speak to him, and he would call and i have not got a phone call. they put on the reciet that they would send me a refund on monday march 27th and i did not recieve it. after speaking to them they told me they are going to give me in store credit.
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Crunchy
This review is based from two visits to All West Coast Auto Wrecking. I maybe dont have a lot of experience with wrecking yards, but I got myself a project RX8 that is missing a few things so Ill be visiting wrecking yards more frequently now. I found out about AWCAW through an ad for RX8 parts on Craigslist. I called them to verify and they said they did indeed have 3, one of which just recently came in. So I went and I brought all my tools with me, but found out I didnt need to at all. I talked to Forrest about needing a rear interior door panel and he was happy to drive me through their yard and show me each RX8. I found a door panel on one that was in good shape, and matched the color I needed, black. That was the one I chose, so Forrest took me back to the office so I could make the payment and wait while the panel was removed for me. Everyone I encountered was friendly and it was a good experience! The second time I went for a seatbelt assembly, I worked with Josh and Jaime. The experience was just as friendly and effortless. I have to get a few more interior trim pieces, and the trip for me is one hour each way but I appreciate the help I get at AWCAW and Im glad to go again!
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Kim Steiner
All West Coat Auto Wrecking is a sad excuse for a business. I purchased a cylinder head that was not machinable in June 2012. I called them to have them pick the part up and verify the cylinder head I purchased was unmachinable because it was already machined too thin in the past. I had a note from the machinist, the original reciept and the used cylinder head purchased near the door awaiting pickup for 4 months without even a call. It was as if they had not even told any driver I needed to return the cylinder head. I called again and a very RUDE customer service representative assured me he would put in a note to their driver. ANOTHER nearly 2 MONTHS go by without a word. This time the representative (again rude) would not allow me to speak with a manager and abruptly hung up once asked to have the manager call me back. I CALLED THEM back later that day and spoke with the manager whom after all this time would not take back the JUNK PARTS they sold me 6 MONTHS prior. A warning to ALL those considering buying parts from these fibbers, they sell JUNK and WILL NOT return/pick up parts as promised!
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Electric Owl 639 2nd Channel
Waited for 2 hours for them to get the part I needed. They are very unorganized and have horrible customer service. I got the part and just wanted to get out of there. I got home and had my buddy start working on the car, only to discover that they gave me a part for the wrong year and it was not compatible with my car. I was told over the phone that I would get a refund in full because it was not my mistake and I live an hour away. But when I get there they tell me that my friend told them the wrong year and so they were not at fault. And then charged me $20 restocking fee and wrote a check, even though I paid cash and had my receipt, then told me that I couldnt cash it until the next day!! I was completely ripped off by them and I will never do business there or recommend it to anyone. Be careful if you do choose to go get parts from these scammers!! Especially if you are a female because they treat you even worse!