AT&T

AT&T, 27112 167th Pl SE, Covington, WA 98042, USA,

Category:	Cell Phone Store
Address:	27112 167th Pl SE, Covington, WA 98042, USA
Phone:	+1 253-639-3301
Site:	att.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM 10AM–7PM

Location

Photos 24

Reviews 17

Mariah Dean

First off, you lost a customer of 14 years. Me and my family have been with AT&T since they were cingular. But the passed 2 years we have been getting horrible customer care. We would be promised a phone bill price and every time it would be jacked up for some reason or another, but that wasnt what tipped us off. My fathers phone just stopped working on him. (plugged it in and it never came back on). So we visited this store here in covington, keep in mind we have never been treated like we matter here so it was not a big suprise. After speaking with one of the associates she informed us we are all eligable for upgrades exept for mine, she said it would be 90 dollars to upgrade mine. That was not a problem. We then left to go pick up my dad and bring him back to the store to pick out our phones after getting everything set with the workers there. As we get there the manager comes out to help, they brought out 3 phones we had picked out and they said those would work for us. As they set the phones on the table and we get ready to transfer, the manager is being super rude in the first place. Interupting all our questions and whenever we would try to talk to her she would cut us off and have off work topic conversations with her employees. She then piped up and said we will need to pay over 300 dollars to upgrade everything. We all looked at eachother and were very confused. My mother explained to her what was talked about with the associate and the manager said her employee does not know what shes doing nor what shes talking about (you could tell it hurt her feelings as she was standing there). She then continued to tell my mom to pay 50 dollars to upgrade her phone and that she could just give her phone to me(it also had issues) so now im looking at her in shock. She looked my dad stern in the eye and demanded the money without blinking. They lied for one, and tried to set everything up then charging my dad big bucks after we had been told over and over it was 90 dollars. My mother then looks at the manager and said "we were told it was 90 dollars multiple times i dont understand.." She just looked at my mom with no concern and said "well sorry". My father grabbed his card off the table and demanded we cancel the service and that we are done. We are tired of spending so much money on you guys every month just to be treated like dirt. The manager never even smiled once. This has not been the first time we have ran into issues. Ive had insurance cover a refurbished phone before that when i got it had a human hair in the protective film over the screen and it wasnt even over the screen it was just laying on top! It was gross!! We have been loyal customers for so long, its unfortunate AT&T has people in managment that are so rude! We have switched to t-mobile and since have had great service with a stable bill that does not change. I hope you guys get your employees under control because they had not a care in the world for our well being. 14 years is a long time and this is infuriating.

Ryan Jacobsen

I have been helped 4 times at this location so far. I have always been very happy with the service. The most recent time was 12/1/2012. I was helped by some kid named Cory. He didnt know anything about what he was selling, and was giving bad recommendations. I had done some research before hand, and had to correct him on the specs of phones. When I corrected him he would just lie about how it might of changed blah blah blah. He was also very unprofessional. If he starts helping you, ask to deal with someone else, I know I will.

Nita Delk

Visited this AT&T store with my aging mother, who has difficulties with her memory. Will was the most patient and helpful staff I have ever met. He recognized her immediately from her many previous visits and did not rush or interrupt my mothers unrelated comments, but patiently assisted, giving her the highest respect. When we finished our business, he graciously walked her to the door and held it, thanking her for visiting.

Saulo Chonay

Im here in the "Walk-In" waiting line and someone gets here asking for a "Quick question" and his issue gets resolved, of course took them 19 minutes to do so, but ive been here one hour ago, i guess i should say "i have a quick question too". HE SHOULD BE PLACED IN LINE TOO like everybody else, but no, she decided to skip everybody and help him. Two people for a line of 6?, not good. I got really pissed.

Faisal Hanif

Branch managers and other employees are just worried about their commissions l, rather than making customer needs as priority. They WILL give you wrong information to get you sign up... So please be careful and avoid this ATT Branch.

Carol Arens

I needed to transfer my phone book from an old flip phone to a new Samsung Galaxy S7. Call out to Quasha with an assist from Holly who were able to quickly make the transfer and save me hours of entry work on the new phone!

Dawn Cleveland

Will is the example of what customer service should look like everywhere. The patience and humor he showed with my mom was absolutely amazing! Thank you!

shantail miller

Great customer service, friendly, warm, and went the extra mile to exceed my needs. Dora even checked on my car because I left my window down.

Matt Krachunis

Nice people. Nice phones. Horrible coverage. I switched back to Verizon.

A Private User

Mike & Marion...the boys know how to make customers happy ....the best

robert knight

Tony was awesome! VERY PROFESSIONAL and Very Helpful!

Jordan Hoffman

It dont seem to have an updated selection of devices

Mr Gtown

Employees are Customer serviced orientated.