Hertz Car Sales Seattle

Category:	Used Car Dealer
Address:	14500 1st Avenue South, Burien, WA 98168, USA
Phone:	+1 888-378-6620
Site:	hertzcarsalesseattle.com
Rating:	3.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 9AM–7PM 9AM–6PM

Location

+−

Leaflet

Photos 40

Reviews 5

Nancy Gee

Absolutely the worst experience Ive ever had in my life. No professionalism and complete lack of respect toward their customers. I went in there today to purchase a car Ive researched online. I was in constant contact with a sales representative name James. He was very helpful. We made an appointment for today and at the scheduled time we met up. We spend over an hour looking at the cars and I decided on one. Everything was going fine until he left and the manager came in. The manager came in and asked us questions regarding a recent visit (see Google review) where words were exchanged by the sales rep and my boyfriend. During that visit I came in to get numbers and make sure I could afford the payments. The sales representative at that time wouldnt talk numbers until we test drove the car. We continued to insist on talking numbers first because I didnt want to fall in love with a car I couldnt afford but the rep wasnt having it. It lead to my boyfriend and the representative getting into an argument. We left because the rep said, "Ill sell you a car if you come back without him." We left frustrated and mad but after consideration I decided to come back. Im sorry I did because Scott, the manager was the worst customer service representative/manager Ive ever delt with. When he walked into the room to discuss the last incident he sat in the chair and leaned back and spoke to me in a very rude and unprofessional manner. He basically said we werent welcome and were not selling you anything today or ever for that manner. I was shocked. The manner during this visit was happy until he came in. He threw away a sell of over $12K. I was literally about to sign the sell agreement. In the end Im glad I didnt because I dont want to support businesses that treat people with this much disrespect. CAUTION!!! Do NOT go here. I wouldnt rent or purchase a car here. Scott should not be the manager. If you go DEMAND respect. I will NEVER go to this place again. Buying a car is stressful enough and we dont need people like Scott. Hertz needs to do something about this so others dont get treated this way. A message will be sent to corporate.

Zachary Damm

HORRIBLE EXPERIENCE! I have bought 4 cars in last 5 years, including 1 from Hertz (different location in Seattle, WA) and 1 from Enterprise, had fairly good experiences both times, this place was much worse than any experience. To make matters worse, when I brought up the following issues, I was given vague patronizing answers and bullshit excuses. 1) No prices listed on cars even though all other info is posted. Went to 2 other rental car sales lots today and both had prices posted. 2) All cars are locked so you HAVE to talk to a salesperson to get inside to look. Both other lots I went to today had cars unlocked for customers and 1 of them WASNT EVEN OPEN FOR BUSINESS 3) Sales people were very pushy and did not take no for an answer, even after being firm with them. They wont let you haggle prices because thats their choice, but when it comes to the customer wanting a choice to decline a test drive before financing they dont get the hint. Finally, when I wouldnt let them run all over my gf and make her buy a car she cant afford, they said they would only sell her a car if I wasnt there HAHA! Like I explained to my gf, theres a reason sharks dont eat other sharks, they dont like it when they get bitten back. This place is FULL OF GREEDY MANIPULATIVE SHARKS, STAY AWAY!

Aditya S. Bajaj

Despite a good car buying experience Hertz get a 2-star from me because Hertz is not transparent to its customers. I got a used car from Hertz Burien and even after purchase I was not informed of the Incident that was associated with the car. The incident was related to damage near the right headlight that the rental company found and documented while a customer left the vehicle after renting it. See the attached photo of the report. I asked couple times before and during purchase for any issues including accident or hits and was told that there were none. While I was purchasing, the finance person was walking me through each document I was getting for the car. Except for the Incident Report, I was shown every document. When I got home and going through the documents "excited for my new car", I discovered the incident report in the bunch. I hate when seller is not transparent - not that I would have not bought the car but not telling the customer what the car went through in past and just making a sale is mere cheating. The store manager did apologize on phone but how does it matter - the sale was already made. So go ahead and buy cars from them because the car I bought is in good shape and I am loving it but be prepared for surprises post purchase.

Steven Gofton

I just bought a used 2016 car that looks and runs like its brand new. I was very impressed with the salesman that sold me the car, Kyle. He was genuinely nice and helpful. It seemed like he really cared about us and our situation. Kyle and the manager Scott did their very best to get me the best auto loan with the best rate. Only negative thing I have to say is that the finance lady was a bit rude from the jump and then when we declined any extended warranties or gap coverage she became an extremely not nice person and never said another word to us expect "sign here". I understand her job is 100% commission and so she made no money off us but she still has to remain professional. She was so bad it really soured us on the whole experience but Kyle and Scott managed to turn it around. When we told them about our experience with her they were very concerned and helpful. That and the fact that they called me an hour after I left and told me they found me a better auto loan that saved me $40 a month brought this back up to a 5 star experience. I highly recommend buying a car here and make sure you ask for Kyle!

Julia Slaughter

From start to finish, the SeaTac Marriott Hertz was upfront and helpful. The man at the counter wad friendly and informative. Hr allowed me to make my own choices about insurance and extras even though he did tell me about their other offers. (Im a budget traveller.) I asked him some touristy questions and he answered them amiably. I wish I remembered his name but thanks, guy! The car itself was clean and ran great. I rented an economy model and received a Toyota Yaris, which saved plenty of gas. I opted out of the gas card they offer because I read you have to gas up within a specific area or distance from the rental agency. Even if thats inaccurate, I didnt want to risk any restrictions because I knew I was travelling far into the mountain roads. It worked out fine re-filling before returning the car. The return process was easy, I did a key-drop as the counter was unoccupied during the lunch hour. My timely return was acknowledged with no problem. Will be using Hertz again!