Madison Jewelers

Reviews 4

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Ch Kirk

Bottom line - I will never use another jeweler... NO JOKE. I have never had a such a personalized, non-intimidating experience buying jewelry...ever. If they dont have what you want, they will find it. If they have what you want, they will work with you to find it. You need jewelry?? At least give them a try. If you dont like your experience, go somewhere else and it will be your loss. Absolutely unprecedented, personalized, local customer service. I showed up with pictures and information of what I THOUGHT I wanted for an Engagement Ring. The staff quickly and attentively took the time to get to know me, my fiancé and our relationship before we even began to discuss options. As an EXTREMELY picky customer, one of the staff members (Bonnie) welcomed the confrontation and encouraged further challenge. In getting to know the staff and the amazing owner, Phil, I learned not only what jewelry is all about, but how each individual sale is meant for each and every individual customer. They never tried to sell me something they "needed to move" or because they can make more money off of you. Anywho... after several options in settings and discussions regarding diamonds, I took some time to sleep on my options based on the advice of Bonnie. Besides building the ring I knew was perfect for my needs, the Madison Jeweler experience drew me back into their store without a second thought. Upon returning to the store, I entered with personal greetings and a pressure-free customer experience. Despite the fact I was pretty sure I had made my decision the previous day, I returned wanting to look one more time, just to be sure; Bonnie welcomed this curiosity and patiently waited for me to peruse other rings. In fact, she told me to look and take my time in order to ensure I knew exactly what I wanted. Additionally, Phil came over to personally shake my hand and ask about my fiancé by name. I was incredibly impressed. The staff at Madison do not work on commission and CLEARLY they were trained to make the experience all about the customer. Never did I feel pressured to make a decision nor encouraged to buy something I thought was outside my budget. Phil explained his customer service in the following words: "I would love for you to buy the most expensive jewelry out there so you can put my daughter through college, but thats not what you want nor is it what I want. I know you have friends and those friends have friends. Not to mention, we know once you buy something, life happens and that flat tire you never expected becomes a surprise expense. We want to be sure youre still able to live your life and enjoy your experience here."

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David Foster

While waiting for my car to be fixed, I happened to pick up the repair shops copy of CoVa BIZ magazine, the October/November 2016 issue, which is considered "THE business magazine of Coastal Virginia." Flipping through the pages, I find an advertisement from Madison Jewelers. In the ad, there are pictures and descriptions of two Rolex watches and their prices. Being new to the area and in the market for a new Rolex, I head down to Madison Jewelers, after reading a couple of favorable reviews on Yelp, and discover that these are pre-owned Rolex watches and they are NOT an authorized dealer of a Rolex. No where in the magazine advertisement does it mention that the Rolex watches sold by Madison Jewelers are pre-owned. Which is misleading. So I wasted a trip down there and left the store seething. Not only that, the asking price for the pre-owned Submariner, which would not have genuine parts unless serviced by Rolex, was ridiculously high. I should have done a little more research before going. To be fair, on their website, it does say *Not an authorized Rolex Dealer....at the very bottom of ONE page. Their inventory listings do not even mention pre-owned! Hoping this is just an oversight on the part of whoever made the ad, I check the BBB website to see if there any other cases of false advertising. Sure enough, there have been THREE instances in which theyve been reprimanded by the BBB under the "Advertising Review" section for violating the BBB Code of Advertising guidelines. I dont appreciate the fact that this seems to be a repeatable practice by Madison Jewelers and they seemingly dont care about misleading the public with both "puffery" and "misleading" ads according to the BBB. Yet somehow they are A+ rated? So much for BBB ratings. Now that Ive done research, there are only two authorized Rolex dealers in the area. Reeds Jewelers and Finks. Im going to direct both companies attention to a jeweler who has not invested the capital to become a Rolex dealer, but still tries to lure in Rolex sales by omitting the proper disclaimers and disclosures in at least the print advertisement I saw and on their website. Thanks for reading my rant.

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Nathanael Allison

This review is for all the guys that are hesitant about stepping foot in a jewelry store. I for one always picture a sleazy pretentious staff, that are always trying to up sell you, and looking down on you if you want to purchase something sensible and less gaudy. Needless to say, I dont frequent jewelry stores, and my wife is not a big jewelry person, but it just so happened that her center diamond just fell out of her engagement ring in target no less, leaving us with an uninsured diamondless ring. We were in no hurry to replace the diamond, but always new that we would eventually, and I felt that this Christmas was the right time to surprise her. I saw the great reviews for Madison, and decided I would give a local establishment a shot over one of those chains with the ridiculously sappy commercials. The shop is small, and I cant really speak to their selection, as I wasnt in the market for a new piece, but I can say that there was no pretentiousness to be found. You are immediately made comfortable when your approached by a really friendly golden retriever at the door, and the staff (and owner) were nothing, but professional and helpful. They bent over backward to figure out how to help me with my situation. The owner quoted me an extremely reasonable price (well below what I was expecting), and checked his supply of loose diamonds. When he realized that he did not have the size I was asking for, he offered to upgrade me to a slightly larger size for a minimal up charge fee, which meant that he shouldered most of the cost. They had the ring ready to go in a couple days, and had obviously taken great care to shine it up, and set it right. My wife was extremely excited about the ring (I couldnt wait until Christmas). I would recommend them without hesitation. Even if every bone in your body is rejecting the idea of entering a jewelry store, this local business deserves a shot.

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CHRISTOPHER DOHSE

I was searching for an engagement diamond/ring and had gone to several different jewelry stores prior to going to Madison Jewelers. As I walked in I was greeted by Phil (the store owner), staff, and two friendly dogs. The store was clean, cozy, and had a homey feel. Phil was very personable, friendly, and polite. I was a novice about diamond information, so Phil took the time to thoroughly explain all the details about diamonds and brought out loose diamonds to take a look at. He was sure to stay in the price range that I was comfortable with and did not try to pressure me one way or another. He took the time to point out aspects (clarity, inclusions, etc.) of all of the diamonds I was interested in and helped me compare against the diamonds I am not an impulse buyer and it takes me a long time to decide on something to purchase, especially something as expensive as an engagement ring. So over several months I revisited Madison Jewelers multiple times to continue to look at the diamonds and decide on the right one. Each time, Phil was fantastic and took his time re-show and re-explain the diamonds I was interested in. Phil was very patient each time and did not try to pressure me into purchasing anything until I was ready. I finally made a decision on a diamond that was everything I was looking for, for a very fair price. All of the diamonds Phil showed me are GIA certified and he has the certification information for each diamond to review. I enjoyed working with Phil throughout the entire process. He is a down to earth guy, genuine, funny, and respectful. I will be going to Madison Jewelers for all of my future jewelry needs! I recommend Madison jewelers to friends and family, and they have all had great experiences as well. Just so everyone knows, this is my first ever review, so you know I am impressed if I am taking the time to write this. I highly recommend Madison Jewelers.

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