Parkhill Jewelry

Category:	Jewelry Store
Address:	5 W Main St, Ephrata, PA 17522, USA
Phone:	+1 717-733-8800
Site:	parkhilljewelry.com
Rating:	4.5
Working:	10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–6PM 10AM–3PM Closed

Location

Photos 23

Reviews 23

Arthur Parrinello

Been dealing with Park Hill for 20 +years and always very happy with service and products. Last year, Stopped in to have a ring...that I purchased at Park Hill, repaired. They were having an event that day, and I put 3 items on hold. We ended up going on vacation a couple of days later for 2 weeks. Ring repair was taking way too long. ..well over a month, close to two maybe. We had some family issues which prevented us from stopping in at park hill. We finally stopped in pick up repair and to show my wife the 3 items I had on hold. I left $1000 deposit and took the repaired ring, and ordered the 3 pieces that my wife eventually decided upon, including sizing her ring. At the show, I fell in love with a white Diamond and Chocolate diamond ring. My son, passed away, and the very last thing on our minds for months was the park hill jewelry. In March /April, we stop in with the money. They had the ring, but did not have the other 2 pieces, with no explanation. I gave them another $1100 and took the ring, and once again told the other 2 pieces would be ordered. We finally called this week to inquire about the order and was told they were never ordered, and that I need to speak with BERNIE. ....who in 4 trips to the store over this order, is never there. I left a phone message to call me. He called 2-3 days later suggesting I needed to contact him to discuss my debt. Not understanding my debt, I called....he explained to me very unprofessionally and rude that i owe him a balance of $1100. They accused me if stealing the ring and never paying for it. I loudy replied back that he was wrong, I had paid 1100 in cash, and that perhaps his worker had taken the money. He yells that he keeps great records and I never made a payment. I told him I had a memory like an elephant and had a receipt. I yells back...how is your F+%!ing memory, and I hung up. When we got home, and after my wife being very upset over this accusation, she found all the paperwork work related to this purchase. Of course we had two receipts, one for 1100 and one for 1000. Thieves we are not. My wife called, spoke to Bernie and asked for fax number. We faxed over the receipt of our missing payment. ....the one that got lost with their wonderful record system...which is 20 years old BTW. Its been 4 days now....no call from Bernie with an apology. I will never ever buy anything from there, and will make sure I tell every person I know of my experience. Shame on them. All it took was a phone call and all would be forgotten. BTW Bernie....the ring we got was the right ring...wrong stones. We ordered ordered white. And chocholatw diamonds not white and champagne. Will be returning the ring for full refund, as it is not what we ordered.

daisyfriendz

Parkhill Jewelry has the most incredible staff, a wonderful selection of vintage and modern pieces and great prices. Ive had several rings serviced and have utilized their layaway program and each time I go in the store, I feel like Im hanging out with friends. Bernie {the owner} and his staff truly want their customers to walk out beyond satisfied and happy with their purchase and the service they received. Their personal touch is awesome and I cant recommend Parkhill highly enough!

Tyler Smith

Went in to look at selling a diamond ring, was told item wasnt big in the current market, which is completely fine, no problem, until a lady then proceeds to hand me a business card as I went to leave that says We Pay Cash For Diamonds making me feel like she was trying to say my item wasnt good enough or that she tried to belittle me. Either way I am not sure of her intentions, but I am sure of how it came across.

Renee Reeser

My husband and I have purchased many pieces from Parkhill over the years and have always been extremely pleased with the quality and service. The staff is very helpful and has always treated us well, whether we are making a big purchase or a little purchase. Parkhill is our go to jeweler for anything we need ever repairs! Thank you for your wonderful customer service and unique and custom choices!

Tasha Stoltzfus

We love going to Parkhill! My fiancé bought my engagement ring there and loved the personal customer service he received. He was quickly on a first name basis with the staff! I needed my ring re-sized and the staff was quickly willing to adjust the size free of charge. We highly recommend this local gem.

Grace Pierce

Parkhill Jewelry is our friendly local jeweler. Their prices are competitive, and their inventory is both traditional and unique. Their staff is happy and excited to help, making their customer service truly outstanding. A 5 star gem in our little corner of the world.

Kim Mowery

Best place to buy BEAUTIFULL Jewelry. Lovely staff, so friendly,best experience ever. Been buying jewelry there for many years. Never disappointed. Thank you, my husband and I both won door prizes at the annual Anniversary Sale last Friday...thank you Parkhill

Anita Wagner

Bernie is amazing!! He designed my engagement/wedding ring and over the years has made it even more and more stunning!! The staff is professional, courteous and knowledgeable and I would not go anywhere else for my jewelry!!

Heidi Irons

The sales associates at Parkhill Jewlery are extremely knowledgeable and helpful. They are excited to help with the smallest of gifts to the biggest of gifts. We left Parkhill very ecstatic for our order to arrive.

Brianna Booher

The guy there likes to rip people off. Terrible customer service. Tried to sell them an 18kt gold chain and insulted me with the price of $40. The worst jewelry store Ive ever been to.

Patty Conner

My husband and I have purchased quite a few items from this store and have been very satisfied with the quality and the staff are very helpful and friendly

Steve Gonzalez

I got my wedding bands here and they definitely had a knowledgeable staff to help my wife and i find the right rings.

Jerry Dimaggio

Have bought different pieces of jewelry, excellent choices...friendly staff, good people.. Bernie rocks!!

Cynthia White

Very courteous and insightful, I would recommend them to anyone serious about a great value purchase

Cheryl forsyth

Support local! Always a treat what you will find at Parkhill Jewelry with friendly helpful staff!

Kirsten Birdsall

Great customer service and friendly people. One of the best places to go for jewelry!

Tara Carvell Trainor

I love park hill, now that I moved back its the only place I will go for jewelry