Bassett Home Furnishings

Category:	Furniture Store
Address:	11851 W Broad St, Richmond, VA 23233, USA
Phone:	+1 804-364-2535
Site:	richmond.bassettfurniture.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 35

Reviews 12

Joey Schlager

I have had the worst experience of my life with Basset Furniture. My wife and I spent $15,000 with this company only to receive our ordered furniture more than a month later in disrepair. Nearly every piece of furniture that we received has a defect. Sue, the store manager indicated that they could have someone come to our home, take apart the furniture, and repair it.???? I explained that I did not want my new furniture taken apart and repaired. Sue indicated that she could not "authorize" anything more than this and the regional manager would be notified for a decision. That was 3 days ago and I have not hear from anyone at the store. I guess they think I am going to accept the furniture this way. Please use caution when purchasing from this store or do not purchase at all. Do your homework and check the reviews online....NOT on their website like I did. I intend to post this story everywhere that I possibly can. Customers should not be treated this way.

Chris Hagerty

My wife and I purchased (or at least agreed to purchase) a Versa sectional sofa from Bassett in Short Pump on November 19th. It was the start of the 50% off black Friday sale. Agreed price was $4223.59. They did the paperwork which included everything we wanted which included motors on the reclining ends of the sectional. When we received the bill to our astonishment, the bill was for $5,287.12. Now its January and we still havent received our sofa because they "oversold" but they were supposed to deliver within 30 days. We called on January 4th to attempt to get the price back to where we agreed. They said they added the motors in to the price. This is complete BS because they were already added in. We cancelled the order and will purchase from Lazy-Boy since this is the company the sales associate was bashing when we were attempting to purchase our sectional. We are very disappointed with our experience.

Whitney Allen

Helpful sales associate (Sue Gibson-Keller). Really quick and efficient home delivery. Two gentlemen came to home even slightly before the appointment delivery window (which was fine, had planned to be home all AM, they called and confirmed as well as my using the online emailed confirmation to track the trucks location that morning). No complaints and really professional delivery guys. Especially for such a HEAVY solid-wood cabinet that came all in one piece. Also appreciated Sue contacting us directly herself to let us know when updates for delivery date would possibly occur after wed placed the furniture order. Cabinet is above average quality. Amazing quality for the price point. Turnaround from store to piece delivered into home was only 5 weeks.

JR BC

Furniture arrived before estimated time and delivery folks were 1 hour early (arrived at 3:30, but delivery time frame was 4:30 to 7:30). I was not home to receive it. When learning of the situation and how my husband and I had carefully created schedules to be home during the actual delivery time, the store manager (Tom) and warehouse manager (MIke), came out and delivered the furniture, themselves. Thank you!! Jackie, my sales consultant, was also a pleasure.

Jennifer Hilton

"The bed we purchased was put together for us. We were so pleased with the bed quality that we are re-doing out entire house with nothing but Bassett furniture. We had wonderful service when we visited the store. Our design consultant Susan McGeorge was absolutely wonderful to work with.. She was attentive, but not pushy. She helped us with the type of material we wanted and needed on our furniture based on our lifestyle."

Stephanie Harris

We had a great experience at Bassett! The couch is one of the most well made pieces of furniture Ive ever owned. Not to mention the comfort is out of this world. If you are looking for style and comfort in your home then Bassett furniture is the place to go. We also purchased beautiful bedding. The quality is unmatched anywhere else.

jlcook63

"I felt that the sales person was truly interested in helping me even though she mentioned she worked commission, it wasnt a hard sell. I didnt feel pressured but she genuinely wanted to help and wanted my business."

Ryan Crabtree

"My salesperson, Mark Simpson, is excellent. He is extremely knowledgable, friendly and has great decorative taste. We plan to buy furniture from him for years to come."

John Lloyd Jr

"Customer service was outstanding all around. Sales and Delivery. Awesome! Thank you."

K Davis

"Quality and unique furniture" Friendly and helpful in-store staff

Chuck Sanders

Great selection, service and quality!

Tim Kinney

Great American made furniture.