Toys"R"Us
| Category: | Toy Store |
| Address: | 400 N Military Hwy, Norfolk, VA 23502, USA |
| Phone: | +1 757-461-0440 |
| Site: | stores.toysrus.com |
| Rating: | 3.6 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
Location
Photos 100
Reviews 36
CA
Cassandra Trinidad
Absolutely horrible customer service! First off, let me say, we have always had a positive experience at Toys R Us, until this store. The manager and staff will not do price matches. After telling us they would price match, and even tracking me down in the aisle TWICE to confirm the price, when we got to the register they wouldnt honor the it. It was a $9 price difference! It was about 10 minutes until closing and it was like they just wanted us to leave. I would not reccomend this store. I would like to updated my initial review. I spoke to store manager, Mike, and he apologized for our experience and price matched our item. Which is all I wanted. Mike was very nice. Our initial experience had been with an Assistant Manager. However, we have been using the Virginia Beach location since this incident. The staff at that location is just friendlier and more accommodating of the price matching policy.
BE
Bee Jay
I recently placed a layaway. Went to pull layaway out. After an hour of waiting. Clerk came to tell me, my layaway was misplaced that they had to go and manually pull each toy I had on layaway per the receipt back from the floor. So I asked what if my product is sold out then what. The manager made a sarcastic comment saying well then we will have to reorder online and have it shipped home. That is not acceptable, because 1. We left that next day for Christmas to head out of town. Its not my problem that my package was misplaced by your employees. Its Christmas. So the guy saw my frustration and went and searched harder for my product that was sold out and luckily he found it. I will not be purchasing from that toys R Us ever again
RA
Rachelle A
Toys r Us ruined my sons christmas...he was given a powerwheel for christmas by his great grandmother who has deceased since purchasing it....it stopped working within an hour and had to be returned...they would only give me the lowest selling price for the last 30 days w/o the receipt which was only 100 due to black friday...now I cant afford to replace it and his brothers is still working...the return policy is ridiculous.... I have been told since that the manager could have printed the receipt it just takes time, which I guess she didnt have...thanks a lot
JO
Joelle Garren
The toy selection is expansive much larger than the lynnhaven Pkwy store, because half of that store is dedicated to the Babies R Us. They were open really late, I believe after midnight on the 23rd of December which was helpful when I was scrambling to find a gift I couldnt find elsewhere. I do find many items to be a higher price at toys r us vs target or walmart but I have also found a few items cheaper here than the previously mentioned chains or even amazon. Its hit and miss on prices but the selection and amount of in stock cannot be beat.
RA
Ralph Kirby
This made the fourth time trying to shop at this store, after seeing a T/V commercial and the items I was looking for were not in stock... I can understand once, maybe even twice, but the third and fourth time is unacceptable. I will try the other store at Lynnhaven Mall, they usually stock up and have what Im looking for, Im not stupid, I know after four times I should just go there first he the Military Hwy store is a lot closer and less traffic, I guess thats why their never to busy... everyone else knows to just go to Lynnhaven.
KA
KATELYN STRAWHAND
I called the store to ask whether or not they had a toy in stock, and was put on hold for a while. After growing impatient, I hung up and called back again. The phone rang for a while, and then I heard an employee say something then hang up the phone. I figured that maybe this was a mistake, so I called back yet another time only to be hung up on again! Extremely rude. They could have at least answered and asked me to please wait, then put me on hold. Very poor customer service.
AN
Ann Marie Bucchino
Fairly decent selection of baby/toddler Developmental Toys. I really wish they had out of box display items available for Developmental Toys so that you could get a good idea of what exactly you are getting in a boxed item before you buy it. Its really important, especially when purchasing for a special needs child.
SH
Shawn Lockard
Well stocked if lightly staffed. Clean, brightly lit with ample parking and a large store space. Most expensive place to buy toys, but the depth of stock and lines is usually extensive, including exclusives.
JE
Jeffrey Costello
The way they set up the store is to herd your children around a maze so they can grab every toy in sight.The shelves are kid eye level so parents have to kneel to get toys. Also, over priced.
CA
Candice Ramos
Love that they price match!!! Didnt even know they did that. Got a nerf tactical vest for sons birthday for Amazons price of 17.50 (they charged 37.50). Can we say AHHHH-MAZING?
DA
Danielle Taylor
normal BIG toy store...hard to locate staff...nice price check machines...managers like to let it known they are managers...wish they had more stock for popular toys
FR
francisco Damian
The old manager was Completly rude I have never been more disrespected than I have been here.....NEVER BRING YOUR CHILD HERE! I DO NOT RECOMMEND IT AT ALL.
LE
Lena H
Lots of toys for every kid. The kids could stay here all day and try out all the toys. The staff is very friendly and patient with the kids.
SH
Shane Harger
Convenient location but access is poor. Looks dingy on the outside but nice store. Large toys r us with all the good merch youre looking for.
JA
Jason Thurston
Excellent customer service and a well maintained store. I have been here several times and have been happy with each visit.
JO
Joseph Tucker
its hard to get into the parking lot because its right next to an interstate ramp but still i like going there
AL
Alvia Johnson
Toys are very pricey compared to other stores that sell toys. And there is little to non staff assistance!
GA
Gaige Nichol
Typical kids toy center. Clean and tidy. Smiling faces of staff members each time Ive gone. No complaints.
JO
John Marr
Just off the interstate, not always well staffed but they have just about everything youre looking for.
L
L Miller
Store clean. Organized. No one says hi or asks if they can help u find something. Expensive.
AP
April Washington
The cashier was very helpful. She assisted me in making the right purchase for my daughter.
EB
Ebony Nicole
We like to go here to look at toys then go across to walmart and get them wayyy cheaper.
KE
Kelin Lovick
The staff is always so helpful and friendly. They have an amazing selection of toys.
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heather proctor
When asking questions, staff doesnt know and rarely offers to help figure out answer
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Renor Williams
Great customer service, returned a gift and got a new one without any problems...
SA
Sarrah Malone
A little off the road ... Great selection of toys. Plenty of in stock items.
BE
Ben Dunlap
While the outside can use a makeover, the staff and selection are great.
RY
Ryan Bradley
Great place to shop during the day, but the aisles are a little tight...
CA
Caridad Martinez
I Love toys R us because I just passed it Today!!!!!!!!!!!!!!!!!!!!!!!
AU
Autumn Earnest
Go there quite often. Everyones friendly. And manager even greets you.
CH
Chambrea Goodman
Great toys...the guy who works there is really nice and helpful
NO
No Name
Usually have a good stock of everything youre looking for.
RI
Richard Simons
Great place to shop staff is friendly and very helpful.
JO
Joshua Podesta
Expensive, kinda dirty. Employees are helpful though.
LE
Lee Elia
Fast and easy gift card redemption. Friendly people!
PH
Phillip Haynes
Always a good selection of toys to choise from.
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