OfficeMax

Category:	Office Supply Store
Address:	5900 E Virginia Beach Blvd, Norfolk, VA 23502, USA
Phone:	+1 757-459-2235
Site:	officedepot.com
Rating:	3.2
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 17

Reviews 28

Chris Gregoire

Horrible customer service. I submitted a small print order online this morning. I did not hear anything from them (as I requested on their website) regarding the completion status. I called to ask, sat on hold for 18 minutes, was transferred to three different people and did not get an answer. In the meantime, got in my car and drove down to the store (still on hold). The order was not ready (only four sheets of paper that needed to be printed) . I was told to wait five minutes while they changed the fuses on the printer. While I was waiting, I couldnt help bunch notice a half dozen employees wandering around aimlessly, twirling their keys. Apparently it would have been too much trouble to pick up the phone and help a customer. Ive now waited in store for thirty minutes, its still not ready and now the employees are reading the manual on how to operate their own equipment. You cant make this stuff up. I will not be a repeat customer.

Hannah Harvey

I ordered same day printing business cards on 2/17/2017 at 3PM. After I placed the order my confirmation email said they wouldnt be done until 7PM 2/18/2017. At 5:30PM on 2/18 I checked my online order status and found out my cards were delayed. I called the store multiple times being put on hold for 7+ minutes each time. At 8PM (2/18) I finally reached an employee in the printing department only to find out my same day prints wouldnt be available until the next business day (2/19) after 12PM. When I picked up the cards on 2/19 there were no apologies from the manager or an explanation on why the same day printing took 48 hours. The cards came out exactly like I ordered them and are good quality.. But the printing times are not accurate.

D. Andrew McKibben

Typical Office Max. Impossible to find anyone willing to help you and the only reason why it deserves three stars is because of the customer service at the checkout. I checked the inventory of the store online before I drove to the store location where they told me they were out of the product I was looking for. After two employees and then a shift manager checked, I was informed they did have the folders I needed, but later recanted their statement stating they couldnt find them because they were still packed on the pallet from the delivery earlier that morning. This is the second time this has happened with this location.

Tavi Villa

I called yesterday at 8:30 pm Dec 20 2016. and ask for the Printing Department. After 11 minutes waiting on the phone, they hung up. I called again today, asked for the Printing Department, they put me on hold, 1:05 pm. After 16 minutes, I am still waiting so I decided to post a review here so I do not feel like it is a complete waist of time. :) I hope somebody from corporate will review it...19 minutes and counting...21 minutes... by the way,...is there a Printing Department?

Robert Peck

Painfully horrible. I called at 8am to get the email address to send a pdf file for wide format printing. Called at 3pm to verify it was ready, it was not. Stopped in at 630pm and waited too long for help. No one ever acknowledged me waiting. I had to flag down a staff member to help me. Turns out my job was never printed and had to wait for it to print then cash out. I didnt leave until 710pm

Allison Davis

Store looks old compared to the other locations, a face lift would not be the worse thing. Service was great every one was friendly and ready to share a laugh. Ask for Claude, fun and exciting rep. New to the store but very friendly personality. Would not stop helping me until I got everything I needed and things I did not know I needed.

Nathan Klein

Straightforward in and out looking for a calculator. Cashier was very nice, polite and conversational, but no one else acknowledged us. Only other complaint is the price, though I fear I had no or not much choice in the matter. No other store had what I needed for class.

Liyah Renee

Every single employee was rude for no reason whatsoever. Even the manager. Acted as if we ruined their whole entire day when we asked for help (if assisting you for 10 seconds without speaking to you is considered helping). Terrible service and attitudes. Not going back.

Jacob Saxton

Very clean store and has all of you office supply needs. Cashier was new (not her fault). If you dont know what to expect from an office max then crawl out of the cave youve been living in for the last 25+ years and stop by one.

Kevin Neberman

Came in to buy a new laser printer toner cartridge, the 27X was almost $200! A quick search on amazon found the same model for $67, the manager was happy to price match it. Thank goodness!

michelle presutto

I went in with my boss... who can definitely be sort of rude and overbearing, but everyone just took a deep breathe and smiled and was still more than willing to help out

sichen liu

Good services. When I got there, theres not enough employees working to speed up the process but good service.

Crystal Komar

Google location is wrong. Office Max is in the Janiff shopping center not across the street from it.

James Lane

Clean store, currently under renovation. Great and helpful staff, quick service.

Maria Walston

Apparently there is a code word to use when you want service or even a greeting

Martha Martin

Terrible customer service. Had to come back twice and still wait 45 mins.

Christopher Kroll

Friendly and helpful staff; but not always the most efficient place to go.