Sprint Store

Reviews 4

MO

Monaé Buford

I just recently joined the sprint team this year by switching to my husbands plan with Sprint from VERIZON. I must say today was the first time I have had to deal with horrible customer service from the sprint store in Hampton, Va. I dropped my phone off to be looked at because I had an issue with some of my messages not sending to certain contacts in my phone. I have an iPhone 7 plus 128 GB and no matter if the person I was trying to text had an android or an iPhone the messages would come back as a 10 digit error. Besides the point, as my husband and I arrived in the store we were greeted and asked what could be done for us. I explained why I had arrived in the store and I was told that a “tech” would be able to look at my phone today. I was then presented with an agreement form which stated, not word for word, Sprint is not liable for any information that was lost due to a restart or hard restart of my phone which would include contacts, photos, messages, etc. Also Sprint is not liable for any damages to any accessories that came with the phone such as a screen protector, charger, case, etc. HOWEVER I did not agree to dropping my phone off and NOT being able to pick it up the same day. I was told when I dropped my phone off that I needed to return in 2 hours to pick it up, I was not aware that in 2 hours it would be close to closing time. Nor was i informed that if I arrived around closing, that I would have to wait until the next morning to pick up my phone. Had i known that I would have either stayed in the store or dropped my phone off the next day to where I would have time wait around for my phone. Before I left the store I was asked to sign a receipt and provide my password for the “techs" to have access to my phone. I was also asked to provide them with an alternate number so I can be reached. I wonder why I had to give an alternate number if they were not even going to use it. I arrived back to the store, they were closing, I explained that I just wanted my phone. WHY DID I WANT MY PHONE BACK, well because EMERGENCIES happen, but, how am I to be contacted if one should arise. Well I was told “well this is what comes with getting your phone fixed” that comment did not help me calm down from the thought of not being able to have my phone. Say that to say I had to leave the store with out my phone, to some this may seem like a petty situation. Also to others it may seem like my fault for arriving as they were closing, with customers still on the inside by the way, but coming from VERIZON I have never had to be without my phone. When I needed my phone to be repaired at verizon they either repaired it while i was still in the store or gave me a back up phone until my phone was ready. The lady who handled my case was very uncaring. I may be expecting to much but as a nurse I am used to going above and beyond for others, I did not think it was unreasonable to expect superb customer service. HMMMMM CUSTOMER SERVICE WAS WAY BETTER AT VERIZON,,, I THINK I SHALL RETURN BACK HOME (TO VERIZON)

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A

A Private User

The customer service leaves a lot to be desired. It is really unfortunate that during these tough economic times of businesses being bought or just closed completely that a company would allow the kind of service provided in this store. My son took his phone for repair and he had to leave it for approximately 3 hours. He provided an unlock code and a alternate phone number if there was a problem, 3 hours passed we returned and was told they didnt even work on the phone because they could not unlock it. The purpose of the alternate phone number being left was in case there was a problem. Fast forward to the day we come to pick it up, there was a 45 min wait, as I waited with my son who has a shattered ankle, I had to walk out to my car and to my suprise as they let customers out, I was told that I couldnt get back in because it was 8oclock pm, and once you leave they cant let you back in. I explained that I am not even a Sprint customer, I was assisting my son who is a customer and was on crutches. I left and when I returned he had been given a new phone that was not activated so he couldnt call me, he went outside and found that I was not there and he was unable to call me because the phone was not acitvitated, and it would be a while before it was. They would not let him back in to wait and they would not let him call me or call me for him. In fact they told him there was nothing they could do. I found him sitting on the curb after he had to get the attention of a customer inside and have them call me. I am not a Sprint customer and I never will be, but please understand this kind of service for people who are is substandard. Its sad, but its a clear example of why businesses are failing and jobs are being loss. People have options, and the same people that are employees will be someones customer, and they will understand why the customer service strategy used in this establishment should be rethought.

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CH

Christopher H McCalley

This is the worst sprint store in hampton roads. It took me 3 hours to get a new phone. I was not told it would take this long for the phone to update. Told to leave and come back. This store constantly has the worst customer service every-time I have been to it. The person selling the phone was more concerned about selling me a stupid iphone cover than getting the situation resolved. She did not tell me I need the passcode to erase the old phone and that started an even bigger situation. They told me they would still send the phone without even contacting someone for a better answer. Hence, sending my phone off with information still on it. The girl wanted to leave since they were closing and I the customer had already been waiting for 3 hours. The seller was a short red hair woman. Then I called sprint for customer service and they are even worst for customer service. Luckily, the technical team was able to give me the answers needed to resolve the situation. It is so frustrating going to this store every time. As soon as you walk in it takes quite awhile before someone even says anything. On top of that there is never a manager there to do anything. I do not recommend going there.

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MI

Mike Oliver

Tried calling for an appointment to fix cell ph, for over 1/2 hr, still yet to get someone to answer. Hampton store only store who have technicians now in the entire N.News/Hampton area!!!! Live in Gloucester & refuse to drive the distance before I know I can get ph fixed?! Been a happy customer since 2004, but now... Sprints Cust.Svc. is tha pits!!!!! Even considering going with a non-carrier!? Even takes forever to get Sprints right Dept. calling their main # !!!!! Ridiculous!!! Giving me a bad taste of their way-of-doing business!!!!!! Hope Sprint Corporate office MONITORS these web sites? They continue like this, they will loose MANY CUSTOMERS in the future!!! Keep on, they wont be able to afford sponsoring NASCAR SPRINT CUP!!!!!!!!!! Really disappointed in Sprint! NEED TO "FIRE" the CEO!!!!!

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