Category: | Cosmetics Store |
Address: | 1 Towne Centre Blvd #2800, Fredericksburg, VA 22407, USA |
Phone: | +1 540-548-3366 |
Rating: | 2.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Kamilla Gunzinger
Not surprised to come here and find other reviews of crappy service. Ive been to multiple Sephora stores where you can expect the staff to be helpful, professional, and generally congenial--excited to talk about products and help you try/test/find something that works. Ive always appreciated this about Sephora. Not at this store. Disaffected, seem poorly educated on products and Sephora programs in general--just really bottom-barrel associates with clearly poor training. Never going back to this location because I shouldnt have to work hard to get good service. Or service period. And their attitudes suck--I dont know if theyre even aware of it, but all the associates I encountered talked like rude, snotty teenagers (a stereotype, but apt). Dont talk to me like Im such a bore and an inconvenience and you cant wait for me to leave. Ive worked retail, too, and I know it gets busy--but when a customer is like, "Im here and I would like your help looking for things to buy" pretty directly, you usually at least feign enthusiasm about that kind of thing. In short= my enthusiasm + their complete apathy = dissapointment and NOPE
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Moeko Armellino
I dont usually like to go into Sephora or stores like that because I dont really do makeup nor my hair, from being short. Dispite how uncomfortable and nervous I get when I go in, I went for a specific product at which Sephora being one of the only stores that carries the brand. It took a few seconds to catch an employee but soon as I did she was so helpful! I was looking for a smaller size of a bottle; I only saw the big one. She checked in 3 different location to look for the smaller size and when she couldnt find it, she even asked another employee to triple check! After the second lady confirmed that they didnt carry the smaller size, she even offered to order it for me. She even took the time to understand that it was my first time using the product and that I wanted the smaller one just to try it out before completely committing! She also let me know that if the product doesnt work out after trying it a couple of times, that I can return the item! One of the best customer service Ive received! Definitely going back to this one!
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A Private User
I absolutely love Sephora from my hometown in Calgary. They seem to carry more of a selection, at better prices. I was elated to find a Sephora close to my new home in Fred, but was quickly dissapointed. While most of the staff was friendly, the other half was completely obnoxious. I hated the fact that my husband and I were the only people in the store other than another shopper, and every 4 seconds someone came up to me asking if I needed help and then proceeded to "fix things" near by. I was trained in loss prevention, I know they were making sure we werent stealing - and Im fine with that. What Im not okay with is when Im in the middle of talking to my husband (he was there buying me a birthday gift) I was repeatedly badgered by the girls wearing their earpieces and taking care of their "secctions". Most people complain of staff not helping them, but I am complaining of staff being obnoxious and pushy. Its really overpriced for what you are getting, and you cant just browse in peace.
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Alex H
The reviews for this store are very accurate. I love the Sephora in my hometown. The employees are are so eager to help and nice there. At this store? Forget it. Customer service is nonexistent. They will profile you and follow you relentlessly, especially black females. Theres nothing wrong with practicing loss prevention. But its pretty weird and creepy to to keep seeing the same employee appear in the mirrors behind you as you test an item out. At one point, one of the employees Pam even appeared in my selfie as I tested the photo exposure of a foundation, geesh! I think is a great company, with a great selection of cosmetics, skincare, and perfumes. They have the widest selection of products available from more affordable brands to higher end prestigious brands. My advice is to skip the poor customer service and anti-theft stalking at this location. Just buy your products online and get the free samples! :) Or visit another Sephora store, or Macys or Nordstrom!
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Mary R
I found myself needing a lot of makeup items 2 months ago and was worried about buying brands I had never tried before. This issue was completely resolved by the makeup bar. I had no idea that you could have your makeup done by an artist who would use all of the products you wanted to try first. I showed up only 30 minutes before closing...I know, shame on me but the lady that helped me was so patient and sweet. I ended up leaving with a bunch of stuff, but I was confident that I had items that I would like and knew how to use. They also let me leave with 3 different types of samples that I could try at home and come back for.
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A Private User
I went to Sephora for the first time, after hearing that it was comparable to Ulta. It is only similar in that they sell cosmetics. Their prices are MUCH higher, with even the store brands being overpriced. While I do occasionally enjoy "high end" cosmetics, I dont like them to be my only option. The Sephora brand roll-up eyeliner (cheapest in the store) was $12-14. Their single, small eyeshadows.... $12. You get much more for your money at Ulta, as well as 4X the selection. I will not be back. If you go here, prepare to drain the bank!
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Leslie Smith
Love Sephora as a whole...only place that seems to have brands that dont irritate my skin or make my face swell. I was happy to find something that I enjoyed so much from home but this store and its employees are just plain disrespectful and rude. I went there twice just to make sure it wasnt an off day and I was wrong. No one helped me and I could plainly hear them talk about and ridicule not only me but other customers. Id personally rather order online instead of going there.
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Rae Ammerman
Ive been in this store about 5 times in the last month trying to get help with a few products! I waited and waited and every time, even after someone said they were coming nobody would help! We arent taking waiting 5 min, we are taking waiting 30+ min!!!This store has quite possibly the WORST. Customer service ever! Nothing like the sephoria I usually go to when Im back home in Wisconsin, that one is wonderful!
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A Private User
Unlike the previous reviews, I find this to be a very good, well staffed store. The sales team was very friendly, knowledgeable and helpful. It may be a little expensive, but you get what you pay for and if you want to look cheap, or are cheap. Then by all means, shop at Ulta. I, however, will stick with Sephora.
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Ellis Richards
The staff were very rude and reluctant to help. The first person asked what I needed help with I said concealer and amended to add foundation. She rolled her eyes at me, looked aggravated, and told me I should have told her that originally. This store is close to my home but I will not be returning.
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Crazy Gamer
By far the worst customer service. Ive been a customer for years and today was my first bad experience. Maybe the location or employee lack of training. Definitely will not visit this location, Im better of at Ulta.