Sprint Store
| Category: | Cell Phone Store |
| Address: | 4416 Portsmouth Blvd E, Chesapeake, VA 23321, USA |
| Phone: | +1 757-465-3165 |
| Site: | storelocator.sprint.com |
| Rating: | 3.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 25
MU
Murkiddy Merc
Poor attitude. When I went into the store, it felt like I was inconveniencing the woman who was sitting slouched like she was at home watching tv. She had a fleece over top of her name tag or else I would call her out in this review and to Sprint. I had a phone that stopped working and already talked to an online service rep who referred me to go to a sprint store for replacement. When I got to this lovely place of "business", I stated that my phone wasnt working. She cut me off saying, "What do you want me to do about it?" I mentioned that it was still under warranty and she immediately said, "we dont do warranty work" and handed me a piece of paper with other store locations...so I guess she at least did that for me!? I suggest driving the extra 10 miles to a different store.
JI
Jina Morello
Well, actually I loved the Sprint store manager Chuck. It had been a week of frustrations, exasperation, irritation, aggravation and all the rest of those unhappy synonyms! Until we walked into the Sprint Corporate store on Portsmouth Blvd in Chesapeake and was rescued by Chuck. He solved my Sprint nightmare late Sunday afternoon and Monday morning still conscientious of my problem made a phone call to the store where my trouble all began. The week I had a Sprint phone, I was plagued by dropped calls and horrible customer service, I did love the iPhone 5c and Chuck.
ER
Erica Jones
This store is normally always busy, but recently purchased a new phone and the sales associate was very helpful. I admit I was a bit undecided when trying to figure out device I actually wanted and I just wanted to make sure I was making the right choice. Jason was very helpful with helping me make that right choice and very friendly also. He was very patient and courteous and wasnt just trying to make a sale he was very informational about the product that I purchased. Hopefully this experience will helpful to other who criticize their customer service.
CH
CHRISTINA JENNINGS
Terrible Experience. Sprint as a company is great! however this store isnt very good, in-fact they are awful. Went there to get my service changed from one phone to another and the customer service was terrible. Basically told me they couldnt do it if the phone wasnt bought from Sprint. Which isnt true went online and they did it for me in 5 minutes. I highly recommend going online first before wasting a trip to this store. The sales associate I worked with was lazy, unhelpful, and had a major attitude.
DA
Dale Matlock
If you visit this store please ask for Sherry. I cannot express the gratitude I have for this woman helping my family out in need. Long story short, she stayed at the store one hour past closing and even called us later that night, (at least 2 hours after closing) to let us know our accounts were straightened out. She needs a huge raise in my option, as she went ABOVE and BEYOND the realm of her working hours! Thank you Sherry. It is hard to find workers like you in this day and age.
A
A Private User
This store, hands down, lacks any form of customer service. Their service representatives are slow and very poorly trained. Their assistant manager cant remember his left hand from his right. We purchased an EVO from this store and have had nothing but problems since. To get anything done, we have had to call 611 to have a mysterious voice on the other line dictate what kind of service we should receive. Dont waste your time going to this store. Youve been warned.
JE
Jennifer Jennings
Greg (sales associate) had the worst customer service ever!! He needs to mind his own business and help the customer!! The management needs to retrain these staff on how to deal with customer and their needs!! The lady I normally deal with (Sherry) wasnt there! But if you need to go to this store please ask for Sherry and if you ever have to get help by Greg, I feel sorry for you!! I gave 1 bc I cant give a 0.
A
A Private User
If I could give this place no stars I would. The WORST customer service possible. I have visited and I have called this store and I would drive across the state to get to another sprint store. This place should be shut down. The rudest most ignorant people you would ever want to deal with.
JA
James Saringer
Called them twice and they put me in hold for 15 minutes then it hung up on me the second time I called they didnt put me on hold the guy straight hung up on me... could of been an accident but then I came in and the service was slow and bad like they didnt want to deal with customers
ER
Erica Brown
I came in to get my discount through my employer and the staff was very friendly and helpful. They took their time to set up other things on my phone for me as well. I believe the managers name is Chuck. He was super helpful...as were all of the employees.
LA
LADY TREASURES
Worst customer service ever! Im sorry their the closest store to my home. They suck terribly the sales associates live on their own the whole time no assistance unless force them into assisting you otherwise youre on your own
LE
Lemetris J Curry
POOR customer service! The worst part about having to ask for assistance with an expensive item (like a cell phone) is to have to deal with an associate who is apathetic, sarcastic and ignorant.
SC
scott hitt
Customer no service ... Sprint HORRIBLE ALL THE WAY AROUND. They offer unlimited data because they know it hardly ever works. Constantly drops data and phone calls
JO
John Lesko
Helpfull staff, knowledgeable and familiar with all new products and plans. Wait times are usually less then 5 minuets.
RO
Robert Hand
They are the best store in the area with Sprint. They will give you the straight answer.
DE
Desmond Biggs
I didnt feel welcome. People working inside didnt even greet me or tired to help me out.
DA
Damien Desormeaux
Assitant manager misinformed me about information having to do with my account.
RE
Reginald Felton
Been taking excellent care of me and phones for 6 years.
ST
Steven Byrd
Salesman tried to sale me a $179 J7 for nearly 700
A
A Curvin
Very friendly and the wait was not too long
RY
Ryan Wimberley
Friendly and courteous employees
SH
Shyft Lightfoot
Super helpful!!!!
WE
Wesley McClung
Great people
AL
Always Yours1
Helpful
DA
Dallas Stevens
Fast