Ourisman Kia

Reviews 3

CH

Christopher Hinson

We were very interested in an AWD SUV, so paid a visit to Ourisman Kia to trade in my cherished 2007 Corvette Z06 for a Sorrento. I was instructed to leave my Vette with them for appraisal and take their Sorrento home to show my wife. Fast forward approximately 6 hours and we unfortunately could not come to terms on the price they were willing to give me for my trade-in (I was working with Purcell Johnson). I then walked out to my Vette and discovered that it would not start. Even worse, after the car was jump started by Kia personnel, a "Service Engine" light registered on the dash indicating a low voltage problem. Evidently when the vehicle was brought to the service dept for inspection/appraisal, someone left a door ajar, the hatch open, or similar. When I brought this to the attention of the Service Manager, he told me that I would have to take the vehicle to a Chevy dealership to reset the code to remove the "Service Engine" light. Disappointed in the level of service provided thus far, I had no choice but to take the car to the Chevy dealership to both reset the code and recharge the battery, resulting in two hours of my time and a cost of $63. I returned to the Kia dealership two days later and requested that they do the honorable thing by reimbursing me the $63. This is where Mr. Billy Brown, General Manager, informed me that he would not reimburse me. In fact, in the middle of our conversation, he actually turned around and walked away from me in mid-sentence. What a Professional! What a Manager! Additionally, Mr. Purcell Johnson, a Sales Manager, literally stood by and watched and allowed this to happen. Based on both Managers lack of accountability for correcting a problem that occurred while my vehicle was in their care and possession, coupled with the unprofessional manner in the way Mr. Brown dealt with this issue, I would not recommend bringing your business to this dealership. If such a small issue as this cannot be rectified, what might happen if assistance for larger, more complex problems is needed? It clearly appears that business ethics takes a back seat to profit margin. I reported this incident to Kia Customer Support with no success, with the reason given that each dealership is privately owned, so all Kia Corp can do is strongly recommend corrective action. Again, if the corporation will not support their customers in matters of dealership negligence, what level of support do you think you will get if you feel that you have been wronged by one of their dealerships? Kia has lost a customer for life. I strongly encourage folks interested in Kias to exercise extreme caution when Billy Brown enters the negotiating room. Lets be clear here: This complaint is not just about a mere $63 reimbursement request. This is purely about principle and ensuring the public is aware of Kia Managements poor business ethics.

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Terry Stevens

My wife and I saw an ad online at the Ourisman Chantilly Kia page for a Kia Soul. The add specified the OURISMAN PRICE 13,000. I read the disclaimers on the page an knew we would not qualify for all the incentives. Therefore, I told the sales man what monthly payments we were looking for and my wife was a CPA, so I needed to know what would the bottom price be after the taxes tags and the incentives. He told me no problem and the cost would only go up about 1200 dollars plus the two incentives we did not qualify for which was the military and college student which was only 800. My wife said great we would be able to stay in our budget. I told the salesman exactly what I expected once we got there and he said yes all would be just as he said. Long story the 13,000 OURISMAN PRICE was now 18,800. After telling the salesman how upset I was he lied the sales manager came over and basically tried to show us how "WE" did not read the disclaimer on their site. I tried to inform him that his salesman new I asked about the disclaimers and the incentives so we did understand, we also asked why did the site on the ad say estimated monthly payment on this car for 0% and 60 months was 194 dollars and their price was 279 a month? he stated again we should have read the disclaimers on the site. I told him I asked the sales guy exactly what the cost would be and the cost is not 1200 more but almost 6,000 dollars more. He said that was because of sales tax and fees; again something I asked the sales guy about. Anyway we left and the supposed manger calls me three days later to tell me to give him personally a chance to sell me the car. I told him as I did his sales manager we put out feeler to several dealers and we found one which was honest about what they could do and we bought from them. He said ok, well I mainly wanted to apologize for how I was misled by the information on the website and they were looking into it. No you were not, what you were doing was to still sell me a car. OURISMAN will never get my business as they still have not admitted it was not so much there site as it was the fact the salesmen absolutely lie to get customers in the door. I would rather a dealer, like the one we bought from, just be honest on what they can do so my limited time is not wasted. Beware if you are looking to buy from Ourisman as I have now heard several bad experiences about their dealings. I wanted to post to make other aware. Wish we knew before wasting our time. Oh last great example of their sales philosophy... when I told the sales manager the salesmen told us he could get us in the car no problem for that monthly payment, he said "well technically he told you the truth; if you put 8,000 down then you would be in your monthly payment range" Really??

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Dana S.

I’m writing this review as a humble note of appreciation for the outstanding service I receive at Ourisman KIA, Chantilly, VA in December 2014. I was looking to trade my Cadillac SRX and to lease a newer vehicle. I was dreading going into a dealership from previous bad experiences. When, I 1st walked into the KIA dealership, I was greeted by a friendly staff. I was also greeted by Ken Meade in Sales. Ken had such a genuine warm smile and he was a pleasure to work with. He listened to what my wants were and never seemed pushy or desperate for a sale. His main goal was to find me something that would accommodate my needs and keep me looking stylish too. KIA has so many different options and beautiful vehicles it can be rather hard to decide which vehicle you really want. However, Ken was very knowledgeable of all the vehicles and he himself was excited about the changes KIA has made within the past years. He was patient, professional and just an overall genuine person (I can be a bit picky, so he was great). I was completely sold on the beauty, safety and warranty on the cars. I decided to go with a KIA Optima and after a day or so; I realized the Sorento would have been a better fit for me and my family. Ourisman KIA has 3 day money back (no questions asked) deal- I’m unsure how long the deal last so, please ask. Ken had mentioned this deal to me, but I thought if I returned the car there would be a problem. Total opposite!!! I returned the car and still received the same friendly service! I was in pure shock! Seemed too good to be true, but it wasn’t. I got the KIA Sorento and I love it!! Chris Bell was awesome he really made it work for me. Chris and Ken went above and beyond to make me happy. I can’t tell you how happy I was when I left. I would recommend this dealership to anyone who feels pressured walking into a dealership… This dealership has an excellent staff and everyone is so nice- just see the changes KIA has made and they have the best warranty hands down!!!... Ask for Ken Meade he is awesome!!! Sincerely, Dana S. New KIA Customer