M & J Jewelers Inc

Reviews 7

AR

Art 007autoTrans

Beware, DO NOT USE this place if you want your watch unharmed. Do not reward incompetence, save your watch, go somewhere else. I visited M & J Jewelers, as it has excellent reviews and is right in Rosslyn Metro. I brought 2 watches with me, both just needed their batteries replaced. My Tissot Touch, an irreplaceable gift from my dad, and a Wittnauer, titanium watch with 20-year long-life battery. I called ahead and let the technician know what kind of watches I am bringing, “no problem sir” I heard. What followed is a total nightmare that resulted in a destruction of my Tissot closely followed by vitriol barrage from the owner, who try to hide his complete and utter incompetence by his aggressive verbal assault while laughing out my concerns and patronizing me along the way. He spent 15 minutes trying to open my Tissot with increasingly more forceful techniques and tools. This resulted in multiple scratches so deep that I can’t put the watch on without really irritating my skin. I tried to stop him, but only heard that he knows what he is doing and to let him work. I am attaching a picture, it may be difficult to see the scratches, but trust me, they are deep. After I told him to just give me the watch back, he popped the back of my Wittnauer and announced to me “there is no battery here.” This is the first time this watch with its long life 20-year battery has ever been opened, but he could not even find it inside. Yes this battery does look different form your ordinary watch battery, but instead of acknowledging that he’s never seen one before, he laughed his cackling, laud and toothless laughter at me for claiming that there is a battery there to be replaced. Unreal! I felt insulted and my watch (made precious by virtue of a special gift) damaged, I was literally pushed out the door. I would like to think that we are an open and inclusive society, and I practice it daily in my business and consumer choices. I try to judge people on their merit and not accents and appearance. This experience was a sobering one however, where someone from a culture of non-existent customer service and obvious patriarchal disdain for women, treated me in a way that is incompatible with the most basic rules of civil behavior and polite human interaction. I believe that such businesses should not be supported and we should demand better. Here is my attempt at doing just that.

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A

A Private User

Hani Moula, the owner of M & J Jewlers, irreparably damaged the band of my watch after I asked him to replace the battery and face crystal. Then, he wanted to charge me for the repairs, even though the damage he caused could not be fixed and essentially ruined my watch. Worse, he called the security guard of the complex, who is clearly his friend, after I told him I did not want to pay for this now-damaged watch. At Hanis insistence, the security guard told me to either pay for my watch or leave the premises. It was outrageous. I am now in the process of filing a consumer complaint against Hani and M&J Jewlers. His expectation that I would pay for repairs that actually caused significant damage to my property is beyond my comprehension. Even worse is the way he handles disputes with his customers.

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A Private User

Do NOT go here! I agree with the other reviewers. (I wish I read the other reviews before getting a watch battery replaced) The old man took 20+ minutes to replace a battery after talking on the phone for 5 minutes, watching TV, complaining that my watch was too tight to open, more phone calls, and more TV! Unbelievable. And the price was 50% more than my usual place (little watch kiosk/cart in front of entrance to BestBuy in Pentagon City).

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A Private User

Do not go there. He is too expensive, too slow, and too inconsiderate of his customers. Most important, he will probably damage your watch. It took him 25 minutes to replace my watchs battery because he was too busy talking to three of his friends who were crowding his already small store!!!!

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Lindsay Malgieri

Got a bracelet engraved here, they worked quickly and did a good job. Very friendly service. If there is no one in the open shop when you get there, check the coffee stand next door for nice old men chatting - one of them is probably the owner!

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David Ho

My wife took our Omega watches there to get few links added back in. They completely ruined both watches.Both watches are missing covers and pins in wifes watch looks bent.

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Regis Sheehan

Been there many times. Always quick, excellent service. No complaints.

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