Category: | Electronics Store |
Address: | 26 Cypress St, Williston, VT 05495, USA |
Phone: | +1 802-872-0992 |
Site: | stores.bestbuy.com |
Rating: | 3.3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Elizabeth Houtsma
...HORRIBLE! I had recently made the decision to purchase a $450 tablet from this Best Buy after a lot of consideration and debate. Theyre ~$100 less on Amazon, I have a friend who works for apple and offered me his friends discount, and yet after a lot of thought, I had decided to spend the extra money in order to stay local in case i had customer service issues. Well, i had forgotten to get a screen protector, so went back (unfortunatly in the mean time, i had wrist surgery), asked the greeter if after purchasing the screen if Id be able to get help putting it on (now, im alone, with a huge cast on my arm up to my finger tips), he very nicely said "of course" and told me to see Customer Service after picking out which screen protector I wanted. Picked out a $35 screen protector and proceeded over to Customer Service. I explained the whole situation, where the employee quickly said, "sure, we charge $15 for that". EXCUSE ME!!!???? I just made a huge purchase from you so I could stay local for Customer Service and this is the service that Best Buy provides?! Does Starbucks charge for the cup after you buy the coffee??? The guy at customer service just continued to repeat that its a standard fee to apply the screen protector. So... aside from myself who obviously has no use of my right arm... you guys charge people who, perhaps are not of the technology generation, who are just trying to protect their purchases?! So I called to speak to a manager (Ian) about this customer service that they offer, actually more to have him educate the greeter that they should inform people of these hidden charges and he continued to reiterate their policy that is standard accross all Best Buys about this charge for assistance. After much "re-itterating" about their policy for charge customers for this service he finally said if i came back in, he"d waive the fee. THATS NOT THE POINT... this wasnt a customer looking for something free, I was looking for help protecting a very large purchase i had bought from you, and you try to nickle and time everything you can out of a customer. So, thank you for my last purchase, Ill never be back, Ill certainly be sure sure to share my experience with anyone debating making a purchase from you, and Im sorry to have already given you so much business when you obviously dont give a .... about your customers.
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A Private User
WORST BUY...The Worst Service You Can Dream Up. Is there a school that all Best Buy employees go to become experts and being rude or is it just the corporate culture? This is without a doubt one of the worse managed stores I have ever been in. Folks are rude and obviously hate working there. Upper management is no doubt part of the problem to let this go on. The people they hire are so disinterested and outright rude. I had one person look at me and huff when I asked for help. I all wanted to know is if they had a printer in stock, since the shelf was bare. I was ready to buy. He then disappeared to, I think look for it, to only return to say: You can have that one. I asked: The one on display? When I turned my back he was gone and I spent 10 minutes hunting for another person. I gave up on that printer moved on to another printer, thinking I could solve my own dilemna. I was wrong the next printer was missing from the shelf. By the time, I moved to the third one I completely gave up. I had been there for 40 minutes and when I looked around no one was around. I went to the front check in clerk to tell him about my experience and he was so disinterested, he just looked at me. He didnt say one word and never asked me if he could get me help. The girl leaning on the counter talking to him also worked there. She was also put off by the fact I had interupted there personal conversation. I will pay triple the price for the rest of my life or any electronic gadget to never set foot in that god forsaken hole in my life. Will I tell 10 people of my bad experience. Try 100 word of mouth and anyone who is lucky enough to read this. They should rename the store WORSE BUY...or...OUT of STOCK. I agree with every other negative comment about this store. The positve ones are fake, written by Best Buy marketing employees trying to create impression of professionalism. Save yourself....and avoid this store. ...or See for Yourself.
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A Private User
I have never encountered customer service reps so inept and unhelpful. I had received a gift for xmas and did not have an opportunity to try it out within the 30 day return limit. When I did try it (about 90 days later) it didnt work (nor would a replacement work, it is just garbage they are selling) and I wanted to return it and ultimately buy something more expensive. They still carry the original item, so what skin would it have been off their back to allow me to exchange my still like new product, with original packaging and receipt, for something more expensive. I would have left happy and thinking, now there is a company I want to support. Now I have made a pledge NEVER TO SHOP AT BEST BUY AGAIN. The customer service supervisor I ultimately talked to was so rude he should be embarrassed. His name is JEREMY, and if you are in the Williston Best Buy and happen to be so unfortunate as to get him to "assist" you, my suggestion is you come back another time when he isnt there. Or better yet, dont give them your business to begin with. I am just mad I bought a laptop and two Iphones from them last year. Wont be taking my business to them again!! Thanks Jeremy.
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Alex Wirts
I went to Best Buy with money in hand trying to buy a washing machine and dryer for my father, a $1,000+ purchase. I spoke with 3 different employees over the course of 25 minutes trying to get someone to let me buy the appliances. I would have left long before 25 minutes but like I said, I was doing this as a favor for my father. The problem is that the employee that runs the appliance department also runs the camera department. He was tied up with a confused customer having issues with his credit card. Long story short is that it wasnt the employees fault, it was managements fault for having one employee running two separate departments. After 25 minutes I said **** it! and left. I called the sales manager and he offered up a weak "sorry". This was his opportunity to make the situation right, to win back my business. He did nothing. My business wasnt important to him. Youd think you could go into a store and give them $1,000. Not so. I went to an appliance store in Essex and bought the washer/dryer there for the same price.
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chaduski
Had my I phone there for repair. Was told it was all set, after trying to pick it up the first time the screen was loose and there was clearly a gap where light was coming thru the side of the case. Left the phone there for another week. Was called back by Evan from the Geek Squad and told that the phone was just like that and it was fine and it wasnt loose and there wasnt a gap. Apple wont do anything for your phone so just come pick it up. Thats the way it is. Another staffer after seeing the light coming out the side of the phone said na things wont get in there. Just buy a case. That will hold it together. Thanks Best Buy. After bringing it home I contacted Apple. They were more than polite and offered to replace the phone. If Evan had just had a tiny tiny bit of concern for the customer he may have created good will and a good review for your store. However I will avoid shopping at Best Buy in the future if this is how service issues are taken care of.