Pottery Barn

Category:	Furniture Store
Address:	602 500 S Ste B102, Salt Lake City, UT 84102, USA
Phone:	+1 801-322-4050
Site:	potterybarn.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–5PM

Location

Photos 100

Reviews 11

Chris Green

I worked at RC Willey Corporate Customer Service for 7 years and I am shocked at the apathy of Pottery Barn. RC Willey were not saints but we adapted and did it fast. There is no consistency and proper regulation with Pottery Barn. Bought a sofa in desert. Loved it, so I ordered the love seat, chair and ottoman. All three pieces came at separate times. Why? They said some are mass produced others are special orders. OK. The ottoman came, right fabric, wrong color, too dark -even for being mass produced? Declined the ottoman. Chair came as camel(?), refused that. The love seat came and it was green! I have pictures below of all three together The sofa on the right in desert, the chair on the left in camel(?) and the love seat cushion in green. Theres even a fabric sample of the ecru color just to show the sofa is not ecru. Big difference. At this point I had already spent three different times on the phone for a total of about 4 hours, never getting the same damn person and having to explain everything over and over again. Luckily, I was able to get money back for the ottoman and chair but the love seat was a surprise credit. Why? Because they are incompetent and didnt want to do their job. The people at the delivery company said this "happens ALL THE TIME. That the fabrics are dyed naturally and each bolt of cloth is a slightly different color, but green is very unusual and thats why I got my money back. I should take an extra piece of fabric from the inside of the sofa and bring it into the store to get a proper sample match. " Ugh, I got more information from the delivery company! Pottery Barn is supposed to pride itself on natural eco friendly techniques and products yet will burn a bunch of fuel for their trucks to get orders wrong. I dont even know what to do at this point. There isnt a loose piece of fabric anywhere on the sofa. Customer Service is a futile effort. Im a busy person I have enough to do! I have five kids, one has a disability, Im going to school for my bachelors and I own a business. Give me a freaking break.

Kari Bitter

Went in with the intention of getting all new bedding. Could not get the girl to help me for more than LITERALLY 20 seconds. She was more concerned with working on something on the computer. I feel like a customer who is there should take priority. I tried asking her several questions and it was obvious she didnt wasnt 100% sure so instead of asking her manager, her answer was no to everything. "Can I use my 20% off coupon on these?" Didnt even look at the coupon "no". Maybe she thought because Im young that I wasnt going to buy anything so I wasnt worth her time?? Who knows. I finally decided to just get all my stuff online and pay for the shipping. Went home and bought it all that night. According to her it would have been about $200 more. Go to this store to get ideas and see what things look like in person but dont expect any help. Terrible customer service. If youre the manager and reading this--you may want to discuss customer service with your employees. Especially the short haired girl who was working 5.18.17. After all, you lost a huge sale to your store today because of it.

Amy Fox

I will NEVER shop here again. I bought a set of dishes and the guy packed it up and it was missing 2 mugs and 2 bowls that were part of the set. I called them and let them know, they said no problem just come in. I come in and the lady acts like Im robbing her and gives me attitude about it! Then they are out of the bowls so she takes down my information and says she will have them shipped. No word for a week, I call back, no answer after letting it ring 20 times. Call again, finally get an answer after at least 10 rings. This lady has no idea what Im talking about, puts me on hold for 10 minutes, still has no idea what Im talking about and questions me like she doesnt believe me. Tells me they are totally out of the bowls. Finally gave up and now I have to go all the back there AGAIN to return the rest of the set. Worst customer service I have ever experienced!!! I shop at Crate and Barrel too and have never had a problem, I recommend going to them instead.

Evelyn Schmidt

Horrid service. Returned bar stools we ordered online due to color. Husband ordered replacements to be shipped to store; was told it would take 3-5 days. A week later, called, told it would take 2-4 weeks. Called twice more. Today, after a month, we are told the stools have been there at the store since 3 weeks ago! One of the times I called and was told they had not arrived, they had arrived two days prior. Each time we called, they had difficulty using their own computer system and tracking the order. They never called, never texted or e-mailed about the arrival of our order.

Timothy Gerber

This a large pottery, which is nice because associates do not bother you repeatedly. The help is very good though when you ask for it and seek it out. They have tons of floor items so ask if you can buy a floor model for less. They are rarely very marred or damaged to a great extent.

Laura melkumyan

I really love this store, the stuff was so great, especially the employee by name Maddie, she was so helpful and kind, I appreciate her patience cause Im with my sister are always so picky... Highly recommended!!!

Lance Partridge

Ordered custom upholstery sofa and chair. Was told order would be delivered in 6 to 10 weeks. It took 16 weeks for delivery.

Adrea Anderson

They were extremely patient and helpful with a large return I was making.

Rachel Geerlings

Helpful staff, huge well appointed PB store in a beautiful building.

DM Habib

Great collection but price tag is at the higher end

S M

Very nice furniture and accessories for your home.