west elm

Category:	Furniture Store
Address:	51 Main St, Salt Lake City, UT 84111, USA
Phone:	+1 801-363-1918
Site:	westelm.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed

Location

Photos 78

Reviews 14

Brittney Mcintyre

Awful experience. I purchased a chandelier and had it shipped to the Salt Lake store. When I picked it up, I assumed I had all the parts. Got all the way home and found they had only given me the shade/drum. They shipped the missing item and I received it a week later, then found I was missing the light bulbs that came with it. I called the store and they said they would ship them immediately. I still have not received the light bulbs. This was six weeks ago. I have called on three occasions and they keep apologizing and saying they will send them out, but I have not received them. My chandelier was also damaged during shipping and they said they would replace it. It has been six weeks, they told me they would call when they got another one in and I have not heard from them. The chandelier I received is marked with red tape on the damaged areas, so clearly it was damaged before they sent it to the store. I dont know what to do from this point on.

Trevor Hemsley

My girlfriend ordered a bed from West Elm. First of all, its a good bed! It is going to look very nice IF we could ever get it! We took a trailer up to salt lake to pick it up. First of all, the pick up space is under city creek mall and almost impossible to get a tailor in that parking garage. THEN, they loaded up the bed and we barely made it out of there... Upon getting it home, we find that they gave us the wrong parts to the bed and that we have to drive all the way back up there to get the right one. So, thinking that maybe they could accommodate us because THEY gave us the wrong one, we called them to inform that we have the wrong pieces.. When we called they didnt even apologize and just told us to notify them once we are coming up again, nor did they offer to maybe have it brought to us... Anyways, hopefully their furniture isnt anything like their customer service, cause if it is then we got screwed.

Dallin Powell

Ive bought the majority of my decorations and furniture in my home from this store, Im constantly dealing with their staff. Let me just say that their customer service has been outstanding each time. Even when one of my orders got pushed back on "back order" 3 months, they handled it the best way they could. I was extremely impressed with Ruby who called me to tell me about the unfortunate news, later on that month I also received a hand written card in the mail from her. She filled it out completely, apologizing for the situation and expressing her gratitude for our understanding. Gestures like this lay the foundation for a successful business.

Wayne Bradshaw

I bought two items #: 7034577 September 18th. I received them October 13th. One set of legs were the wrong legs for the item bought. Multiple calls, emails and facebook messages to West Elm and I have had zero success in resolving the issue. My current understanding is that maybe in December when they get more chairs in they will ship me a new one. So anyone looking to buy furniture from them....you can expect long back order times, probably get the wrong item, and then no one is able to resolve the issue. Their stuff may look pretty but not really worth the effort.

Bob Swanson

Avoid buying your furniture from west elm. We purchased a couple chairs and a sofa to furnish our home. We were charged for one of thr chairs despite it not being delivered. After multiple hours on the phone the service representative admitted the chair wasnt ever delivered and said we needed to speak with the warehouse to see of its still there. Needless to say, after another hour on the phone with the warehouse the chair is still missing and people arent returning our calls. Our West Elm experience has been really bad.

Nadia Powell

I have absolutely loved every experience Ive had at West Elm. Ive been shopping here a lot this past year putting our home together and I love how often they have big sales and discounted items. Im so grateful for the incredible customer service Ive had coming in and having help put decorations together and picking out bigger items. Both of our bigger items had a little bit of time until they shipped and we were always notified of any change.They both actually came in sooner than expected, Which was awesome!

josie perez

Beautiful store!! I love shopping here. Its always clean and orderly. The staff are wonderful. I refurnished my house and the staff took the time to make sure I got everything I needed for my house. From bedding all the way to my rugs. I read the negative reviews and wondered if we all went to the same store? The prices are reasonable and the furniture is gorgeous! Thank you Heather, Liz, Megan, Julie and Tessa!!

Stephan Adelson

The store is cramped and the merchandise is way over priced for the quality offered. Whats even worse is the arrogant and less than helpful staff. Everytime I visited I was always made to feel as though the staff was doing me some great service in assisting me. Even the management is arrogant to the point of being rude. Ill never return. There are far too many other oppertunities to buy overpriced items.

Sharron Barnum

Well, I like West Elm. I have no idea why people who received damaged/incomplete items dont contest it on the charge card until West Elm makes it right. Its an easy way to resolve issues. You dont pay for it until the company fixes the problem. Ive really enjoyed the stuff Ive bought from them. I love the style, very modern. I havent had many issues at all.

Jama Featherstone

I went to the store today and the online prices did not match the store prices. When I asked the associate about it they had no idea what I was talking about and were very rude. I came in with a FULL list of items to buy willing to spend the money and left with nothing. The sales associates, were cold, rude, and ignored me. The most unprofessional store.

Carlie Adams

Great customer service. They take time with their customers. I called into the store to order a table and the sales rep took a ton of time helping me out! I didnt feel rushed and he answered all of my questions. Whenever I ask for design advice they are more than willing to help. Beautiful store. Clean and orderly. Even the stock associates are great!

Laura Heslop

Terrible customer service. Ordered something in the store and it was over a week later than they told me it would be in (total took about a month to come in) and then never called me when it finally did come in. I had to keep calling them to check the status and every time I called they were vey unhelpful and just sounded annoyed.

Elisabeth Leeflang

Great products (some fair trade and many not made in China) and generally great customer service, called about online items and the associate placed the order for me with a discount! Four stars only because a different associate when I was in the store the night before didnt offer to do this.

Brandon Leia

Horrible experience! We went into their store to buy bedding. The lady at the front was suppose to help us check for a king size wedding. 30 minutes later we were still waiting with no help. We walked out and got far better assistance elsewhere. I would not recommend going here!