Express

Category:	Clothing Store
Address:	6191 Murray Blvd, Murray, UT 84107, USA
Phone:	+1 801-263-0391
Site:	stores.express.com
Rating:	4.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 29

Reviews 6

Sabrina Pickering

Disclaimer: I buy 90% of my work clothes from Express and typically have a good experience, just not at this location. Im a bargain shopper and typically go to Express when theyre having great sales. I have a credit card with them and spend way too much money there so they send me cash rewards. You can use cash rewards on discounted items as Ive done in the past and I just verified with their customer service line. They were doing 40% off everything so I stock piled but the cashier applied my cash rewards before the discount. I mentioned my concern when he was ringing me up but he assured me that the discount applied first then the cash... False There were too many items to do the math quick so I did it at home to prove to myself what I already knew... Id paid full price for all my cash rewards. I was irritated that even after explaining it he moved forward without double checking but sure I could get it corrected. I went back into the store today and asked the cashier who called over Im assuming a manger. Were now at three people that Ive told the same story to. Instead of getting a clear picture of the situation the manager barley listened to my complaint and immediately started giving excuses. I was very stern that this hasnt been my experience in the past, if they did the math theyd see what I was talking about and no where on the cash rewards does it say it doesnt apply to discounted items. She told me that no matter how they rang it up the total would be the same... false. Even if they were wrong, which they werent... false... Id have had to come in within two weeks to do anything about it... false and rude. Good news, Express staffs its customer service call center better. I called reported the issue at this store and they immediately caught the issue and fixed it. All without treating me like I was an idiot, giving me excuses and without the noticeable incompetence of this location. Notes to Express Fashion Place Management: Knowing how coupons, cash rewards and store discounts work should be a staple for all employees, especially cashiers. When someone tells you youve made a mistake, getting defensive and giving excuses is never a solution, especially in a management position. Youre not protecting employees only hurting their success when you brush over mistakes like that. Being a dick to someone with a complaint is the fastest way to get a negative review on Google and your corporate line.

felipe reyes

Jamal was a great help to me when I stopped by. I dont like express cuz of past experiences but after this time I actually got great customer service and I really do like the clothes! Keep it up

Chris Gilson

I go to Express at least once a week, even if its just to look. What usually ends up happening is they have a sale, and I end up with a shirt or two. Great deals

mm mats

Cute clothes, staff are so helpful and friendly. I can pick up something casual for play or dressy for work.

BOB Peck

Highly fashionable neck ties and wacky business socks.

Hera Barton

A bit pricey but the clothes are gorgeous.