Nordstrom Scottsdale Fashion Square

Reviews 5

RO

Robin Keenan

Excellent store, but I cannot recommend the mens suit department because the service there hasnt been what it should be for some time now. In fact, I consistently receive better service at Nordstrom Rack than from the mens suit department. The most extreme example I can recall was during the last Anniversary Sale this summer. The saleswoman that helped us encouraged us as I selected items for over an hour inside a special section that contained all the merchandise discounted for the Anniversary Sale. My husband tried on the pants we selected and had them measured for tailoring. Only when I was ready to check out did she divulge that only Nordstrom credit card holders could get the anniversary Sale discount that day. Had this come up anytime during the previous hour, we would have told her we do not have a Nordstrom credit card. In the meantime we had difficulty finding her, or any salesperson to help, because she kept taking off to parts unknown - once for over 15 minutes when she said she had to go to a different floor for some reason. She assumed we would just sign up for a Nordstrom credit card at the register and was very surprised when we wouldnt; truly an insult to our financial intelligence and frankly very pushy. We had been there a long time, had a fair amount of merchandise to purchase - I believe $800 - and thought that because this was Nordstrom and we were obviously in this situation because of their miscommunication, that they would simply give us the Anniversary Sale price this time but not anymore that day. No, we had to wait yet another hour for some very young man who clearly had zero authority to come down and assess the situation, then he had to get on his cell phone and find someone with authority to approve the transaction. All the time he complained about being there late (what about us?) and about the people he was trying to reach not taking his calls. The whole time were standing around the register feeling like detainees. This did not feel like Nordstrom at all. To add insult to injury, we received a phone call a few days later from the saleswoman. The Anniversary Sale shirt she "found in the right size at another store would not be coming after all. This shirt was the cornerstone of the ensemble we put together in the store. Without it the whole thing didnt work. I ended up having to go back to the store and returned the rest of the Anniversary Sale items we purchased. The whole ordeal was for nothing. Ive run across dismissive, arrogant attitudes when shopping for mens dress clothing for the past year or so and the above is just the worst example. No other area of the store has presented this issue, and they still seem to give the supreme, caring service I have always known Nordstrom for, so the store does deserve a 3-star rating overall.

---

JE

Jennifer Vargas

I recently bought a bridal dress for my elopement in September at the Nordstrom in Scottsdale Fashion Square Mall. I ended up getting a shorter dress which, while it is very classic and sophisticated, it aged me about 30 years. After a month, I decided to go with another dress and tried returning the dress from Nordstrom. However, I was told that I would be unable to return or even exchange the dress. Now, in Nordstroms defense, the dress was slightly altered at the top by a Nordstrom tailor, but I was still unsatisfied with my purchase. After being talked into scheduling more alterations and even opening a Nordstrom debit card, I called a Nordstrom customer service representative from their website and asked about the return policy. Apparently, stores have their own discretion when accepting returns on certain purchases. Fine. I wish the store would have mentioned that, but no big deal. I immediately called the store and asked them not to alter the dress further, and I picked the dress up the following day. When I went to the store, the saleswoman was extremely cold, took more than twenty minutes to retrieve my dress, and then asked for my original receipt. I handed it to her, not knowing what she needed it for, and she took it to the back room where she proceeded to stamp it with an ugly "ALL SALES FINAL: NO RETURNS/NO ALTERATIONS" stamp. In my opinion, this was incredibly unprofessional and unnecessary, as I had other items listed on the receipt and she didnt even make any additional changes to the dress. She then handed it to me, faked smiled, and basically told me not to come back. This is completely contradictory to every word ever spoken about Nordstroms customer service. I shop here frequently, and I have purchased several items for my wedding at this location, but after this experience, I will be shopping elsewhere. ...After that ordeal, I called the customer service line again, and they were beyond helpful and disappointed with the saleswoman. I am told I will still be able to make the return by mail.

---

AL

Allison Green

Extremely disappointed with this store. My mother and I came here after not finding the jeans we wanted at Neiman Marcus. We thought Nordstrom would have a decent selection. We received good service while trying on their jeans; we were pleased with that. However, after again not finding what we wanted, we were casually looking around at some dresses and blouses when a sales associate approaches us and asks if we need any help. We were sure we would leave very soon and werent really interested in trying things on, so we said "no thanks" and moved on. We then went looking for shoes, and saw them on the 1st floor, so we took the escalator down. We noticed immediately that the sales lady who talked to us had also taken the escalator. We joked and said "maybe shes following us!" Turns out she was. She wandered around the shoe section, completely away from her section on the 2nd floor so that she could keep an eye on us, no doubt to catch us shoplifting. We felt very uncomfortable and offended and left as soon as we realized what she was doing. Nordstrom is most certainly a step down from Neiman Marcus, and we did not receive such rude treatment while wandering that store. We will never bring our business here again.

---

FI

Fionn Downhill

I had a nightmare situation with an online order which is way too long to go into. I went into the store to ask for help resolving it and saw Christine Roberts she was amazing. She did everything in her power to get us the coat we needed for a trip to Europe. She called other stores and eventually found one in Pittsburg which she had sent overnight to Scottsdale. By the time the coat arrived the online order was cancelled and refunded due to the issues with delivery and to add icing on the cake the coat was now on sale so we got it for $50 less. Christine is the epitome of what Nordstrom stands for, quality and service above and beyond not only has her exceptional attention to detail and do what it takes to please the customer attitude made me a Nordstrom customer for life but my 15 year old daughter that the coat was for. Thank You Nordstrom for the quality of your staff because its only with people like Christine who believes in your service that you can deliver this extraordinary customer experience.

---

MA

Marisa Fallone

I have always thought Nordstroms customer service was fantastic; but a recent experience secured me as a lifetime customer! My fiance and I bought a pair of suit pants at the store for our wedding. We picked them up after being hemmed and left to stop at a few other stores. Somewhere along the way the pants slipped off the hanger and we lost them. After a "minor" bridal meltdown - who loses pants in the mall?! - we went back to Nordstrom to purchase a new pair. Evan and Ken both assisted us and could not have been nicer or more understanding. They ordered us a new pair of pants and when they came in had them hemmed for us on the spot. And, the best part of all - replaced them for free! These two are as good as it gets when it comes to customer service! If youre looking for a suit I highly recommend visiting either Evan or Ken in the suit department as they are both phenomenal. I cannot say enough positive things about them and Nordstrom will now earn much more of our business!!

---

---