NAPA Auto Parts - Genuine Parts Company

Reviews 7

TO

Tony Butterfield

I absolutely dread dealing with NAPA. But sometimes the other guys are out of the part and I have to go to NAPA to get it. I have went to several locations and all of them are horrible to deal with. I recently bought a new car and had two cases of motor oil that wasnt the right weight for my new truck and they wouldnt swap out the oil because I didnt have my receipt. Who keeps their receipt for oil? What a joke! I wasnt trying to get my money back for it so it wasnt a loss to them...I only wanted to swap my new unused oil of a different weight with a new weight of oil for my truck. I will never shop at NAPA for their return policy. What do I do with two cases of oil which I cant use?

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BR

Brigham Hansen

Returned a battery under warranty and employee incorrectly punched the date on the new battery I purchased pro rata. When I returned to have the mistake fixed all employees were defensive, I had to ask them to print the warranty agreement, then show them in the warranty how the battery was to be dated with the current purchase date. Employees obliged, but were very disgruntled.

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DR

Drew McCarty

The gentleman that helped me was very cordial and interested in my needs. The staff were generally very nice otherwise as well.

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BE

Ben Smith

I use NAPA because I care about the parts I put in my car. NAPA uses parts that are just better than the other parts stores.

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KR

Kris Kruckenberg

The man with the beard is my one armed man! Almost as good as McDonalds szeschaun dipping sauce!

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CA

carrie whytock

Its ok They could be a little friendly

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TR

Troy Sample

Very helpful!!!

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