Bountiful Mazda

Reviews 3

K

K Lee

My experience with Bountiful Mazda in customer service is that they are superlative in their response and action. That type of service is difficult to find these days with businesses worried about their own profits and survival. I felt I really needed to write about my experience because it is so rare to be treated with such respect and care by a business after you have made the purchase. Bountiful Mazda attracts and keeps customers because of well-deserved, “nationally recognized” customer service reputation. As a customer I see it is because of 3 things: At first Contact, you are met by well-spoken and knowledgeable salesman. Exemplary follow-up customer service (and on-going customer service.) And a stellar piece of machinery in the form of a car. My experience as a customer is that they take the time to make sure that the customer is thought of even after the sale of the vehicle is complete. First things first, the person who won us over was Gary Hunter. He was our first contact. My husband found Bountiful Mazda online and called to speak with Gary, who has a very genuine personality and warm communication style putting us at ease. We realized it was not just the deal we wanted but to feel that our buying experience would be beneficial to our peace of mind and finances. On the off-chance I would be interested; Mazda sales personnel who happened to be working late when I was picking up a 2015 5-door to test drive decided to show me a pre-owned Mazda 3 that had come in 2 days before. Instead of taking the 5-door for a test drive I bought the pristine pre-owned 2013 5-door. I was using the Costco Car Buying Program which includes extras like deals on accessories I was very happy to purchase those extras at Bountiful Mazda.They did a beautiful job installing a clear bra on the car and taking extra time in perfecting the paint and detailing the car before delivering it to me to take home. I purchased the extended warranty. Knowing that if anything goes wrong I will be covered makes me feel protected from unexpected costs with my new certified pre-owned car. Within 2 months something did come up with my car and the issue was immediately taken care of; as my husband said “Bountiful Mazda did the right thing.” There was the “possibility” something could go wrong and they took care of addressing the issue “beforehand” at their expense. Other places decide not to take care of a customer’s concern because they focus on their financial bottom-line and would rather wait and hope the “possibility” of a problem becomes someone else’s headache. The decision to take care of the problem were done within the space of a day. The person who personally took responsibility is Chris Sylvester, Service Manager.Chris assured me everything would be done to make sure I would be satisfied with my car. He made sure the issue with the pre-owned was immediately addressed. He called the owner to authorize the work on my Mazda 3 and set up the service following up with me after the work was completed. I need to mention the entire Service Department. Sergio who gave me a vehicle to drive when they took extra time to install the new clear bra on my car and Scott in the accessories department. T.J. sold me my new car and I met Diane a new salesperson when I picked up my car. There are managers and financing people who stayed after hours and helped me complete my purchase and answer questions. What convinced me I’d chosen the right dealership is the service I know I will receive in maintaining the value of my Mazda 3. If you want to find out about how well you will be taken care at Bountiful Mazda call and visit. I have taken 3 friends to meet and talk with the sales people who helped me. I encourage you to call and get to know these people if you want to purchase a great car. Talk to T.J. or Diane on the sales floor, Gary is no longer there, however, I will always feel he was the one who made me believe in this dealership before I’d even driven a car.

A

A Private User

Nice looking dealership but horrible customer service. They didnt even want to bother to negotiate on a used car with high millage. Dallas the sales man was nice when we first met him but turned into a jerk. I would have bought a car that night if it wasnt for Dallas and his attitude. I never had a dealership push me out the door like they did. I wish they handled the situation better and we could have made a deal. **Response to response from owner: Actually we offered to purchase the car for $11,000 not under. It was a price that made sense for us because of the mileage and how long the car sat on your lot from the time of purchase. The bleach on the floor mats, peeling clear coat on bumper and tires that were listed as "new" but then restated by Dallas as "newer" upon inspection prompted us to offer a lower price. These things are common for used cars but when for $1500 more then your asking I can have half the mileage and more amenities. We were trying to find a price that helped to overlook the faults. When politely asked if you (Dallas) would be willing to negotiate the price you stated right off the bat with an attitude "If your going to low ball me a couple thousand then you can forget about it and we can part ways now." Thats when I explained we were thinking about $1000 off asking, not an outlandish number. Thats when you said that your manager would not go for that and you offered $500 off. After speaking to my wife we decided that for the price we would rather spend the extra to have lower mileage and better condition with more amenities. While on our way out Hunter (Who was very kind and great to work with! A+ service!) stopped us to ask what we decided. We stated that we didnt feel comfortable with the asking price and were going to go with a different Prius with lower mileage. He said "No, no, no, it doesnt hurt to ask. Let me see what we can do." He said it like it was no big deal. After many head shakes from in the office, He (Dallas) sped walked over to us and said loudly, "You know what we cant make a deal this just isnt going to work well just part ways here." The way you went about it came across as rude. Next time might I suggest that you politely offer to sit us down in private, not in the front entrance making a scene in front of your other customers, and go over the numbers and explain why $11,000 wont work for the dealership and why you had to have $11,500 for it. In all honesty we would have most likely closed the deal that night if you had not acted as though you were annoyed by customers. A large part in sales is selling yourself in addition to your product. Lastly I would appreciate if you did not leave messages on my wifes voicemail that we slandered the dealership by posting on a free public forum. This is what we experienced and our honest opinion of the dealership.

BR

Bryson Grondel

If I could give them zero stars, I would. My wife and I called in several days before visiting to schedule an appointment. We called in the day before AND again the day of to confirm. Upon arrival, we told the salesman- TIm May the car we were interested in (which we had called in about multiple times) and informed him that we had brought a car in to trade. When it came to the lease deal we were looking into, we explicitly told him: WE DO NOT WANT A CO-SIGNER, we dont want to put anyone in that position. The car he brought up for the test drive was the wrong model, he couldnt answer a lot of the questions we had about the car, and he didnt have anyone come out to appraise our trade-in. Further more, he kept trying to up-sell us to another model we were not interested in. We asked him to run the numbers, and then we spent two hours waiting for him to tell us if we qualified. He left to run the numbers and during this time, he went on test drives and consulted with **3 other customers** before telling us that we did not qualify to lease . He did not want to work with us at all. Instead of encouraging us to increase our downpayment or agree to a higher monthly, he just kept saying: "They want a co-signer, is there anyone that could co-sign for you?" When we said no, he literally replied: "Okay, well well go out this way." So to any of you prospective buyers or leasers of a new mazda that youve meticulously thought about, researched, and budgeted for, DONT GO HERE! If the service isnt enough to deter you just know that, if you do get offered something, it will be a rip off for you. Dear Tim, We are probably two of the only customers that were actually ready to move on a car yesterday. Basically, you wasted 3 hours, dashed our hopes, and treated us like garbage. So, we went to another Mazda dealership directly after and set up a lease deal WITHOUT a co-signer for much less than you had quoted us at. Oh, and they actually sent out someone to appraise our trade-in, which we got a fair deal on. In the future, please dont write off a young college couple out to buy their very first car together... or to put in in laymens terms: dont be an a-hole. Sincerely, -The proud owners of a 2016.5 Mazda CX-5 Touring from D. Dahle Mazda of Murray