Category: | Used Car Dealer |
Address: | 2023 S 625 W, Woods Cross, UT 84087, USA |
Phone: | +1 801-292-8949 |
Site: | myautosource.com |
Rating: | 4.4 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–8PM Closed |
GA
Gary Hawkins
If I could return my car, I WOULD! As soon as my wife and I confirmed which car we wanted to buy it was a HORRIBLE EXPERIENCE! When we told them which car we wanted, they had us go and sit in the waiting room, we were waiting there for honestly 4 hours!!! They did detail clean the car, but as soon as I drove of the lot, I noticed they didnt care to fill up our gas! A couple days later, our check engine light came on, and our tire pressure light came on also. We took it to an auto Mechanic and they said there was a special tire pressure gauge that was removed from our tires. I asked the mechanic why they remove them and he said they probably didnt want to repair/replace them at the time. We also had a bent tire rim, we told auto source about it they said to bring the car down and they would fix it. When we picked up our "fixed car" they put completely different rims on from what we bought the car with. It made our nice car look like a ghetto import! The most frustrating thing is they didnt tell us that they put different rims on our car, if I didnt take my own picture of the car on the purchase day I wouldnt have been able to prove it. I called the dealership and they admitted to it, they told me they didnt have a replacement rim for our car in stock, they said they had these ones on hand, they said we could have those or they could order a new rim if we wanted. Remember this is AFTER they had already replaced them for us. So the next problem we had was our check engine light came on again, they were probably just resetting it everytime hoping it would stay off. Our temporary license expired and we couldnt get the car to pass because the check engine light was on because the catalytic converter needed to be replaced. Instead of them replacing it, they told us to go to an official Honda store and have THEM fix it. We called Honda and they said they wouldnt touch it with a 10 foot pole, it wasnt covered under warranty because it was a rebuilt restored title. We called the dealership and told them we need this fixed cause we cant drive the car with a expired temp license. They told us on the phone that we had to set up an appointment which they said there next availability was 5 DAYS AWAY!!! So on the day of the appointment we show up and give them the keys, they told us to go sit in the waiting room and they would come out soon, we parked our car right outside the waiting room window and it sat there for almost an hour and NOBODY HAD EVEN WALKED BY THE CAR, OR HAD EVEN COME OUT TO FOLLOW UP WITH US! I went in the back and told them we are in a hurry and had to go to work, they said they would give me a call back on an update. We left, and we werent even offered a loaner car in the meantime so my wife and I had to figure out how to share a car with our work schedules. Im sure you wont be surprised when I tell you THEY NEVER CALLED ME BACK! I CALLED BACK 24 HOURS LATER AND I KID YOU NOT THEY STILL DIDNT HAVE ANY STATUS UPDATE FOR ME! Anyways, to make it short, they FINALLY replaced it, maybe we will see if the check engine light comes back on, my parents went down to pick up the car after work yesterday and the had physical license plate for the car and just handed it to my parents without any screws and they didnt put it on for them. I am not happy with their "service" between all our problems I didnt even mention all the calls and voicemails we left to try to get any answers. HORRIBLE SERVICE, they had many opportunities to fix this situation and they didnt!!!!! Youre welcome for saving yourself a major headache.
KI
Kimberly Sticht
My husband and I were looking for a reliable vehicle to replace a car with almost 200,000 miles on it. We searched and read many reviews on companies and finally settled with AutoSouce in Woods Cross. All their reviews were positive and emphasized how wonderful their customer service was. We looked and test drove many vehicles and ended up purchasing a Jeep Compass with 41000 miles on it in March of 2015. We also purchased an extended warranty through Auto Source. Shortly after purchasing, the transmission went out which was covered under the warranty we purchased from them. AutoSource suggested we take it to the local Tire Factory who in turn couldn’t do anything and sent the Jeep to CJ Auto. A rebuilt transmission was approved and 3 weeks later, the Jeep was back. In the meantime there was no contact from anyone at AutoSource, though several phone calls were made by us. The transmission acted up again, we took it back to CJ Auto. He suggested we try and trade the vehicle in as he could tell we would only have problems with it. If a mechanic is telling you to get rid of a vehicle, you want to do it. So we talked to AutoSouce and they said it just needed to go to a Jeep Dealership. It ended up in Salt Lake City at the Chrysler Jeep Dodge who informed us it was under original warranty. They were great to work with and more honest than AutoSource has ever been with us. At that point a new transmission was ordered, which did not solve the problems. There were two escalated calls to the engineers and a new intake valve installed unsuccessfully. In the meantime AutoSource never returned any of our numerous phone calls. The only way we could get anyone to contact us was when we went into the dealership. The finance guy even recognizes us every time we have come in. Finally I spoke to Rich (I hear now is the GM), who over the phone said we could do a fair trade. We went in that evening and test drove 2 vehicles. Rich then told us he couldn’t do an equal trade, but he may be able to swing a deal where we would only be out $2,000. He suggested we continue to work with the dealership to find a solution and agreed that we could borrow a loaner car. A month later after a total of 5 trips to the dealership, now they can’t find anything “wrong” and aren’t authorized to do anything else, yet I couldn’t drive safely home from work. We have contacted AutoSource multiple times since trying to get some kind of resolution as they were not honest in disclosing the damage that was done to the vehicle before purchase. We have received 2 calls from 2 different people in the last 2 weeks. We call back and then never hear anything back. Now 7 months after the original purchase, we have given AutoSource plenty of opportunities to provide the customer service we anticipated and expected. We are still waiting for a resolution. I would run far away from this company. I wish we had.
CO
Cora Monday
We purchased a 2006 Lexus 400RX in April 2012 and love our car. The customer service however was horrific! I asked them many times to call my cell phone # instead of our home # yet they still called that # for contact including when I was waiting for a pick up at the airport, I obviously could not be reached there. David Wilkinson was very helpful during the purchasing process but on the day I was flying into Salt Lake to pick up the car and my flight was delayed I tried to reach him and he could not be reached, I think it must have been his day off since I never did meet him, this would have been great to know before hand so I would have a person to call. I was told I would be picked up in the car we were purchasing but I was picked up in a different car. The driver was kind but cranked up the radio half way to the dealership. When I walked into the dealership I was not welcomed at all except a man that said "you can go sit over there" I then was welcomed by the dealership dog, he/she was the friendliest one there. Someone yelled across the room "did you want to test drive the car?" I said "that would be nice." Then the man that had driven me there walked though and said I have to go put gas in it. My flight had been delayed 3 hours so I think this could have been taken care of before that. A man walked by and asked where my husband was, I explained that I was by myself he questioned how we would do the paperwork? I would think when I had told them I was flying out and sent the flight info they would have had that figured out. I was then handed the key and a license plate that I was instructed to just put in the plate in the front window. I have never been to Utah and certainly have no idea where to go and would have appreciated a person coming with me. I get in the car and there is less than half a tank of gas. The interior of the car was a different color than on the ad. Once I found my way back I over heard a man on the phone say that the man that was to do my paperwork was out in an RV sick and that he should be fired for that. A man then came up and said I guess I will try to do your paper work. He was very kind but was obviously not the guy that was supposed to be doing this job. by this point I was just ready to leave. I had to call them and request the title and registration paperwork 3 weeks later so I could get the plates. Once I took the paperwork into the DMV the salvaged vehicle form require in our state had the wrong VIN # on it. There was a "u: instead of a "4" the man that David Wilkinson forwarded me to said that it was right that it was a 4 with a short leg....I had to tell him that it was a typed form and so I dont think it was bad hand writing. I know I have gone on and on but if a smooth experience with good customer service is what your looking for this is not the place I would recommend. Good luck