Walmart Vision & Glasses

Category:	Optician
Address:	949 W Grasslands Dr, American Fork, UT 84003, USA
Phone:	+1 801-492-1123
Site:	walmart.com
Rating:	2.1

Location

Photos 3

Reviews 8

Edgar Ruiz

My wife is a Walmart Employee at the South Jordan store and we have our Vision Plan through our Walmart Health Insurance. For the last year my family and I have had our glasses made at the American Fork Walmart (we used to use the Midvale or South Jordan WM Vision Centers), so I was surprised when I went in today to have a real simple fix on my drill mount frame and a couple of the employees came up with a few brilliant excuses to not fix my frame. First they explained the risk of doing anything to a drill mount frame (I said I understood, Id take the risk), then the other employee said they could not do it. (Cant force them if they dont want to). I asked if they would sell or give me a couple of drill mount plugs (these are needed to do the fix, they are the plastic pressure plugs that grasp the temple pins and keep them in place in the lenses), I would do the repair myself (my first job was in an optic shop). They said they did not have any at the shop because they did not work with them. I asked to buy a new frame, using my insurance, which covers 130.00 on frames, they said they had to charge me full price... 99.00, unless I did the whole job. Then just to top things off, they charged my son 2.00 just to put new nose pads on a frame we got at their store. I was so pissed off I had enough dark energy in me to drive all the way to the dang South Jordan Walmart! And there, they did an excellent job of cooling me down! Walked out in no time with my glasses in perfect condition and gave me three pairs of drill mount plugs FOR FREE in case of emergency. To overdo themselves, they even told us sons frame was a bit bent, they fixed it, and reminded us that we can still get a new frame since his was still under guarantee. Employee adding THEY NEVER CHARGE FOR NOSE PADS... ITS A FREE SERVICE TO CLIENTS. FIVE STARS FOR CRUDDY CUSTOMER SERVICE!

A Private User

Horrible experience. Beware. Staff is very unfriendly. Especially one of their employees named Katharina. I have been to this location on a couple different occasions and she has been very rude every time. I went in today to buy more contacts and another pair of glasses. I just ended up getting my prescriptions for both an taking my business elsewhere. I can't believe they act this way and are still in business. The doctor here is the only positive aspect of this business. He was very friendly and helpful and made the experience enjoyable. If I were him I would clear house and get all new people upfront. Until then I will not step foot in here again.

Ricardo Ixta

The eye doctor is the only good thing about this place. He is very nice and knows what he is doing. The associates are clueless and very rude. My warranty CLEARLY said I could get my money back with in 60 days and receipt for a pair of sunglasses. They said no! Only if there was an error on the prescription. But my warranty said something else. I talked to the store manager and he agreed with me but the vision center manager still did not want to give me a refund. After I finally convinced them they were even more rude. They told me I could not buy sunglasses with prescription with them again because I made them lose money. How horrible!

Austin Mabry

Very easy, fast, friendly service. Called at 3:20, got an appointment for 4:00, was out by 4:45 with a pair of my favorite brand of contacts and a sample of another brand to try. Other places Ive gone in the past have aggressively pushed brands on me I didnt like, and would make me try those brands before they would let me change the prescription to the ones that I already know work for me. Very frustrating. This was a much better experience. Ill definitely come here in the future.

Sarah Thorne

Have to put 1 star so you can write a review, wish I could put NO STARS. Customer service is horrible. Employees are always rude. The eye doctor himself is very nice but thats the only good thing about it. Check everthing on you reciept because they will mess it up and then make you feel like its your fault they didnt listen to you.

Kim Eggett

I love this vision center. They got me right in and I was a walk in. The doctor is so friendly and I have full trust in him. His staff listened to my needs and helped me find cute glasses. They never tried to sell me more than what I needed. I will always go here in the future

A Private User

This was a great experience. Quick, Easy, no fuss. Really short exam and they stock my contacts, so I can just pick them up when I am at the store. And really inexpensive glasses as well. By far my best experience with an eye doctor.

t bates

The quality of the glasses were horrible. Big gaps between lenses and frames, uneven bottom edge of lenses. Gap between plastic string holding lenses in. Employees said nothing wrong and refused to remake.