Category: | Coffee Shop |
Address: | 496 E State St, American Fork, UT 84003, USA |
Phone: | +1 801-380-7114 |
Site: | starbucks.com |
Rating: | 3.6 |
Working: | 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 6AM–10PM 6AM–9PM |
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JessicaAnne Nicholson
I use to work at this location, and it was absolutely great. If a drink was ever made wrong, we would ALWAYS compensate the customer, whenever a customer was sitting in the drivethru for more than 7 minutes we would give them a gift card of $4 for their next visit. Since I use to work there (November-May 2016) I know exactly how all the drinks are supposed to be made. Every single time I go there, my drink is made wrong. I always order a tall flats bite with vanilla. This drink is made with whole milk and 2 ristretto shots. I like it a little sweet so I have them add vanilla. Every single time the vanilla is missing, and they use 2% milk. I can tell that they use 2% because I hate it, its way too watered down. I usually do breve (steamed half and half) or whole milk. I let some of the employees know that my drink has been wrong every single time I go, and they dont compensate at all!! One of the employees told me that I should request more than three pumps of vanilla so that the amount of pumps will show on the sticker... NO!!! I WANT 3 PUMPS OF VANILLA IN MY TALL FLAT WHITE MADE WITH WHOLE MILK.... I absolutely loved working at Starbucks, but I am EXTREMELY upset that I am not treated like a customer... I never get any compensation. Its so obnoxious especially since the drinks are WAY expensive... This store is not consistent, I wouldnt recommend going here.
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Kairi Jay
I love them. Kendra is the sweetest human ever, and as for the other workers, they are sweet too. I understand mistakes happen, but they do their best to fix it for you and make it right. They have only messed up twice for my drink, but it was a very minor mistake. Im going to be a regular here from now on :) i definitely prefer this one over the one by walmart! Edit: had to move down to 3 stars because this is like the 3rd time they told me that cant make the drink i requested because they dont serve it anymore.... if thats the case then why is it being advertised?? And you have it on the menu??? Maybe you guys should fix that.
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alien
Last time I went there I ordered the biggest size drink and the people behind me ordered the same drink in the smallest size. Anyways the guy got mixed up and made mine with the smallest size. Anyways I let him know and he let me keep that one and made me another in the right size. Thats why Im giving it 5 stars. Because there are other times where I was made to feel stupid because I didnt know the menu and had questions. Although I feel like thats pretty common for most Starbucks and autozones. :)
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Kaine Indigo
I have never tried their coffee, (not a caffeine guy) but I get their Carmel frappes with milk instead of coffee often. They have a very large variety of coffee, pastries, and other drinks. Their service is fast and friendly. Ive never waited more than 10 minutes for my order, no matter how long the line is.
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Elisabeth Ginnett
This store kinda sucks. Employees are nice, but they make really bad drinks. They charge you for extras and give you barely anything. Also the breakfasts, I know are not fresh made but taste like they have been sitting out for days. If you are wanting a good Starbucks drink DO NOT go here.
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Shelby Cooper
Best Starbucks around! They always get my order right, every other location Ive been to it takes forever and it usually comes out wrong or theyve over charged me. I get the same thing everyday and the employees there have memorized my order. They go above and beyond at this Starbucks!!
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Fiona F.
Pretty sad. I asked for a half black half green ice tea with no sweetener. They just handed me a black tea with so much sweeter I could drink it. Very disappointed they clearly dont care. I have been to many Starbucks and order with no issues. But this one needs some major help.
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Tyler Whited
Typical Starbucks drive-thru. Low-quality mass produced coffee, corporate atmosphere, and no way to tip baristas. If you want a good cup of Joe, head east on state street 1/8 of a mile and go to Beanys To Go, whcihc is an excellent drive thru espresso shop with pleasant baristas.
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Caitlyn McKay
Everytime I have gone here my drinks do not taste good. I go to Starbucks 4-5 times a week and recently I have gone to this location, and I am 100% sure they water the drinks down or something. I would literally give this location 0 stars if that was an option.
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Sɥᴉuʇɐɹo Sɐsɐʞᴉ
Decent space, power and Free WiFi access. There are not too many customers staying at the location so if you want quiet environment its perfect. AC is a bit strong here so bring your jacket if you are planning to stay here for hours.
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Rosa Cortez
Sometimes things go a little slow when there are newbies - but even then this store will ALWAYS give you great service. Who ever is in charge of recruiting and hiring definitely found their calling because every barista is excellent!
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Mike B
Im tired of ordering, only to pick up the drink and find out theyve made it wrong, like adding the extra shot, or no foam. Then they look at you like your the crazy one when you tell them they made a mistake. Location is s l o w.
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Antonio Contreras
La amabilidad con la que te atienden es fantástica y la calidad es muy buena buen trabajo!!!
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Heather Berry
SLOOOOOOOOOOW! Zero sense of urgency from anyone working here. Also friendliness and customer service seem to be a foreign concept. 6 people working. No line and it still took 15 minutes to get my drinks.
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Trevor Moses
Just a typical Youve seen one youve seen them all Starbucks. Nothing special to write about. Absolutely nothing wrong with it though. Just the usual overly sweet drinks most the wimps of Utah can handle.
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Melissa Miller
The people were very nice but VERY slow. I waited in the drive thru for 45 minutes waiting! 45 minutes for a DRIVE THRU?? Not impressed. Ill be sticking with the Orem location from now on.
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Roger Williams
Black Rifle Coffee Company has better coffee, better prices and is not a radical, ultra left wing, socialist, communist, anti-American company ... You know ... Unlike Starblechs.
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Mike Misbach
Slightly limited parking when its busy here. Good wifi, and plenty of power outlets. There are outlets hidden on the bottom of the long table on the East side.
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Ryan Nielson
Wrong drink flavoring and didnt mix the flavoring Lol Maybe coming from seattle I shouldnt have high standards but definitely not coming back to this franchise
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earlygloomer
They didnt make my drink right. This is a new location and Im not sure why but I dont think the barristas know what theyre doing...
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Scott Leonard
Starbucks is Starbucks, right? Mostly I go there for the cream cheese danish and mint hot chocolate. This one has a drive-through
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Rebecca Forrette
Friendly staff, tasty coffee and non coffee drinks. Their cake pops are very good. Try the smoked butterscotch, its delightful
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Konnor Willison
Burrito was cold in the middle and the steak had a lot of fat to the point that it was inedible. Wont be going here again.
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Shane Baker
Would rather drink coffee from McDonalds I think the "baristas" here have had as much training as a McDonalds employee
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Stephanie Valeri
Its a typical Starbucks, but depending on your direction of travel it can be hard to get into/out of the parking lot
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Christa Hutchison
The cashier could not get our order right. Two drip coffees and a breakfast sandwich shouldnt be that difficult.