Mega Furniture Universal City

Category:	Furniture Store
Address:	3150 Pat Booker Rd, Universal City, TX 78148, USA
Phone:	+1 210-999-5630
Site:	megafurnituretx.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 100

Reviews 7

Laura A. Mendoza

I purchased a living room and dining room set as well as a mattress on 6/3 and delivery was scheduled for 6/23. Even though delivery wouldnt be until 3 weeks later, it was fine because I KNEW how long I would need to wait upfront. However, as the date approached, there was no call confirming the delivery date. So when the 23rd came around, there was also no call and no furniture. I had to be the one to call the distribution center, only to find out I had been rescheduled because they didnt have all of my order in and wanted to deliver it all at once. Wait? Isnt this is why they said it would take 3 weeks in the first place when I made the purchase? When the delivery actual delivery date finally rolled around, imagine my surprise when the delivery driver told me, they still only had half my order. They said the rest of the would take another week to be delivered and so now I was irritated. Well, that week has turned into a month. Yet, even though part 2 of my delivery date has finally come (today), still more problems. I get a call that the warehouse that the drivers would be here in 30 minutes to an hour and 3 hours have gone by. When I call the distribution center, I was told the time frame is 4 hours. I said I know the time frame shouldve been 4 hours, but I got a call stating the drivers would be here in 30 minutes to an hour, so which is it? Sorry, so long, but had to give a play-by-play to illustrate the headache Ive experienced. Basically, if you buy furniture from here, the delivery date they give you can always change and since there are no refunds or cancellations, your taking a risk.

Angela Sills

This has been the worst experience ever buying furniture I bought a new living room set and I have had more problems than ever I have bought the extended warranty Ive had them come out multiple times and they have still not fixed it. They actually had to take my recliner for a week to the shop to fix it and when they brought it back I said okay did you fix it and they said oh I hope so and then when they left it was not fixed. I have scheduled with him and they have cancelled many times on me I did cancel once on them because I had the flu and then they turned around and said they would charge me to come out I even going up to the store requested a refund they said they could not do that so once you buy the furniture you better be ready just to keep it even if you have problems this is been the worst Furniture Company ever that Ive ever dealt with please do not buy furniture with them or even go by their store and do not recommend them to anyone. I have bought furniture at many places before and this is by far the worst I will be complaining to the Better Business Bureau and file a civil suit since they will not be helping us getting our money back the furniture is cheap and a piece of crap all around

Valerie Hoyt

My husband and I went and bought a sectional here about a month ago. the day of delivery I called to see if they can bring it still in our time frame but I needed more of a set time cuz we own a business and if we werent there they would charge us another redelivery fee... I asked to speak to a manager her name Michelle she was no help I asked for her supervisor name and number she would not give it to me... and hung up.. I called back a lady named Brenda answered again proceeded to be rude wouldnt give me any info on the chain of command and also hung up on me... they delivered the furniture and what do you know its broken.. the delivery men took pics and sd they would bring the pieces the next day... well we are now going on a month and still we have broken furniture... all they are doing is giving us the run around they never know when they will be receiving the merchandise they have already taken payment.. so we are paying for broken furniture Im pissed! They suck at customer service.. we will be returning the furniture and getting our money back

Melanie Blacksmith

I had a very bad experience with another furniture store and I was looking for a specific u-shaped sectional. I had gone to several furniture stores and was not pleased with the selection. My husband convinced me to go into Mega just to look, I have to admit we were both skeptical because I wasnt familiar with Mega and I didnt think they would have quality Furniture that would last. We were greeted by Todd who was very pleasant to work with. He showed us a sectional that is USA made the manufacturer is Richardson. We were able to customize the sectional to our specifications and select our Fabrics and make pillows bigger without any additional cost. We ordered the last week of May and we received it August 8th I knew that it would be six to eight weeks before we received it. It was worth the wait! It is a very good sturdy quality piece and Im certain that I will have it until I get tired of it. Thank you Mega Im a Happy customer.

J Rudloff

Avoid avoid avoid! 0 stars! At all cost, most of the stuff they sell can be found for the same price or less (because they mark up their prices) elsewhere or online. Their delivery dates are all over the place and never on time, they sell you broken/refurbished furniture at a premium, they dont work with you to remedy the situation; bonus, youre always talking to another person "whos in charge" and/or waiting for a manager to get back to you about the broken furniture they sold you. Im still attempting to resolve an issue from 8+ months ago, and thought Id go local for my furniture needs - never these people. By the way they operate out of San Antonio as well.

Melanie Blacksmith

I am so pleased with my custom sectional. I was reluctant at first because I was not familiar with Mega and thought it was a knock off store, but when I went in i was greeted by the salesman Todd who showed us a sectional that we could get made to our specifications. I had a very bad experience with another furniture store and had to send my previous sectional back. When Todd explained that this would be made in Arizona and I could get the fabric and dimensions for no extra cost, I was sold. I am so pleased with how everything came out. It is a very quality piece of furniture that I will have until Im tired of it.

Anthony Truesdale

My wife and I were looking for a recliner. We thought we would try Mega Furniture and were met by Gabriel our salesman who was very good, we picked out a recliner, when we brought the chair home we noticed that the seat was narrow. We went back next day and talked to Nick the sales manager. He was very helpful and arranged to exchange the chair, when we brought the new chair home it was very comfortable. We appreciate the fact that Nick understood and took care of the problem right away, without even seeing the first chair. We were completly satsfied and will shop there again!