Parkway Chevrolet

Reviews 3

MI

Michael Sigmund

I purchased a Silverado from Parkway on Tuesday, December 22, 2015. Fraraun is my sales associate. The truck is a 2015 dealer demo, so I understood there would be some “used” qualities. I was willing to accept the 5000+ miles already occurred along with some interior blemishes caused by the previous driver. I was NOT willing to accept two very small dents on the drivers side rear fender. Fraraun explained to me that small dents like these are common and that they will fixed. I made sure to get in writing that these dents would be fixed as this is very important to me. The truck was brought on the immediately following Tuesday, December 29, 2015 to have the dents repaired. Fraraun came and informed me my truck was finished and to go ahead a take a look at it. Both dents were still there. Over top of one of the dents that was worked on there is a series of hairline scratches created. Over top of the other dent that was worked on is a deep 1” scratch. I could see this from 15ft away as I was approaching the truck. I was very disappointed at the time because I came with two very minor dents and now the truck was scratched in two places. Fraraun said he thought I was over reacting and that this was normal, everything would be alright.The scratch concerned me so, that I asked to meet with Antone Burks (I believe this is his name), the sales manager on duty. I asked him to please to come look at the scratches so that there would be no confusion on what was to be fixed. Antone and Fraraun both laughed at my concern. The other people in the glass room were laughing at whatever Fraraun said to them. (could have been unrelated for all I know). Antone informed that these dents and scratches would fixed, shook my hand, and then refused to go look. Their confidence made me feel stupid for being concerned about these scratches. The following Tuesday, January 5, 2016 I brought the truck to get scratches repaired. The dents that the previous “dent fixing company” could not get out, came out and looked acceptable. The scratch was sanded and filled with a similar metallic color. You can still see this from 10 ft away. Fraraun informs me that again the company says their tool/ method could not have caused the scratch, so that the scratch must have already been there. I asked Fraraun, “but we looked at it before, no scratch, we get it back and now there’s a scratch!” He and I looked at it numerous time before the repair, from all angles. I asked to speak with Antone, who was not present, so manager Michael spoke with me. He informed that Parkway does not fix scratches, only dents. And that Parkways agreement was only for the dent. I explained that the scratch must’ve occurred under Parkways care, and he said I can’t prove that. And asked if I had original pictures! Unfortunately after discussing the situation over and over I could see we weren’t getting anywhere. They were calling me a liar and I was calling parkway a liar. Fraruan took it personally and I’m sorry he felt that way, It was not my intention. Finally I asked Michael if Parkway was going to make it right or if they were going to stick me with a scratched truck. He offered me floor mats. Floor mats. I informed him that I didn’t come to Parkway that day to get free stuff or money off the price of the truck, I came to get the scratches fixed. Then I watched them all go in the glass room and laugh with other employees. (maybe unrelated, or maybe at my situation, who knows) I have never been told I was a liar by a place of business. I understand some people pull stunts to try get something. But I’m not that person. My only recourse is word of mouth (this is common sense). I wrote an email directly to Forbes, Sharilyn, and Jean Durdin, and have not been acknowledged. Be careful when dealing with these folks.

KE

Keila Montelongo

Both my family and I have been loyal Parkway customer for several years and have always had a wonderful experience. I wish I could say the same about my most recent experience on 01/24/14 - 01/31/14. When I took it in on Friday, 01/24/14 I spoke to A.J Richnow and request a oil change, service for any recalls on the vehicle, and inspection as to why the vehicle was smoking and alerting me that the coolant temperature was too high. I received a call either Friday or Saturday from A.J who informed me that the oil had been changed, recalls addressed and cabin filter would need to be replaced at the price of 60$, but the coolant issue would not be address until Monday. I agreed to pay for the cabin filter, knowing there would be some mark up on for labor, though one would think the actual price of the filter would be lower than purchasing it from a third party such as Auto Zone, I never expected to see a more than 300% mark up. I would expect this type of mark up from a large corporation not a local business, which I prefer to support, not to mention far from competitive with whom you may compete. As a consumer I feel taken advantage of. A.J. called either Monday or Tuesday afternoon and informed me that I needed a new A/C condenser, and radiator at the cost of $1,150. I agreed to the charges and received a call the following day, I was told the work could not be done, and only a collision repair center would be able to fix the problem. I told him, I would be by later that afternoon to pick up the vehicle. He then told me the entire front end was taken apart, and it would not be ready for pickup until the next day, along with additional charges for putting the front end back on. On Friday I had my mechanic pick up the car around noon, to my surprise I received a call from him notifying me that there was no problem with my A/C condenser, and likely the radiator was operational as well (since radiator problems tend to overheat the car slowly not in a mater of seconds as I had told A.J) , There was a tear in the hose where coolant had been pouring out. He also mentioned the front end was not taken apart just the bar on the top which was put back on with very loose screws. The cabin filter had been replaced as A.J stated but the screws were not replaced and the glove box not reattached. What my mechanic found in five minutes and repaired in less than 20 minutes with less than $10, Parkway wanted to charge $1,150, which would not have even repaired the problem. Because of this I will never return to Parkway. I had recently shopped around and spoke to Spencer about purchasing a new vehicle and wanted to get it from your dealership, but have decided against it. I was not only taken advantage of, but lied to as well. It it truly unfortunate when a local business mistreats the local consumer( the ones who keep them in business). Thankfully some due diligence not only saved my pocketbook, but has taught me a valuable lesson about your "local, family-owned" business.

GR

Greg Kupferer

I am giving this experience 2 stars because while the work was completed the service was lacking. The first service representative made it feel like they were trying to get every last dollar out of me. The second representative(the first was off when I arrived to pick up my vehicle) didnt even look at me; he just faced his computer with his back to me speaking toward his computer. This felt very disrespectful. One item in particular that I disagreed with was related to fixing an air conditioning leak. I was told that it would require removing the dash and windshield and that it would cost $120 to remove the windshield and $330 to replace the windshield if they broke it. I do not think it is right at all for a dealership to even consider charging a customer to replace something they broke. When I brought this up with the second representative he stated that he didnt "see a problem with putting it on the customer" and that it was "more of a problem of bad design". I do not find this to be an acceptable answer at all. I would hate to think of my SS Camaro as "badly designed" and I think it reflects poorly on Chevrolet and GM. Additionally, I declined to repair the air conditioning leak as it was quoted at almost $2000 and I had previously had air conditioning work done by Parkway. I believe this leak was potentially caused by the previous work which involved dropping the transmission in order to re-align the air conditioning as it was not draining properly and causing an odor in the vehicle. I brought up the previous work done with the second representative and was simply ignored. When I asked about possible loyalty discounts as countless letters from Parkway have referenced the second representative told me he would take $25 off of my detail - a service that was not performed that the first representative had not removed from the invoice. When I informed the second representative of this he removed the detail but did not reapply the loyalty discount anywhere. Also, when my vehicle was to be brought out to me the second representative came back and handed me my keys, said "its five or six cars up", and walked away. I attempted to inquire which row but was again ignored. Overall, I feel that I had a very bad experience with the dealership and will not be returning. This dealership is 50 miles from my house and there are many closer dealerships. I only made the trip because it is where I purchased my vehicle, I had received good service before, and had received letters indicating loyalty discounts and a desire for my business. If this experience with Parkway, another negative experience with Strickland Chevrolet in Pearland, and vehicles that are "badly designed" are indications of how Chevrolet and GM operate then I will likely make my next vehicle purchase with Ford, Dodge, or another non-GM company.