PetSmart

Reviews 9

AS

Ashley Marco

I always come to this Petsmart for my cat food, toys, supplies, etc. But I will never be back to the PetsHotel. My pets have reluctantly stayed there several times and on the last visit in particular I was upset for a few reasons. First, the staff couldnt care less about the pets staying there. Whenever we drop our dog off, we always get a feeling like the people working at the PetsHotel are counting the hours until their shift is over. When were away, we like to call to check up on our pets. When we called to ask how our dog is doing in day camp (because my husband likes to hear that shes having a good time) we always get a canned response - thats shes "Doing well in play group and eating all of her food." Yeah, we know. Shes a big smiley dog of course she loves play group and food. This last time when we picked her up, my husband saw her being taken out of a crate for a small dog - she weighs 50lbs! When we asked why she was not in a big dog kennel, the response was that she had still been marked as a puppy in their system, so she was assigned a small cage and they were all booked up in the big ones. We said what about 2 weeks ago when she stayed here? You didnt see that she was a 50 lb dog then? Was she in a small cage then too? To me, this is completely unacceptable. To think that my dog was stuck in the small dog cage the whole night made me sick. On top of that, when we left she peed longer than Ive ever seen her go in the over a year that weve had her. I will NOT be back.

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DA

David E Walker

I have taken my two dogs here for several years (from 2005 through 2014). The staff was kind and have treated them and us like royalty. Four years ago, one of my dogs died- the staff reacted as though they had themselves lost a family member. Within the week, they sent a beautiful condolences card signed by all the staff. You can tell that the staff at this pet hotel truly remember your pets, their personalities, and give them the love and attention necessary to make their stay as comfortable and stress free as possible. Unfortunately, I had to move to North Austin a little more than a year ago. The closest Petsmart Pet-hotel is in Round Rock, and the comments and ratings are less than satisfactory for the Round Rock store. I dont have enough experience with that location, but the reports make me hesitant to leave my dog there. This is unfortunate; service should be consistently good for every Petsmart.

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AN

Andrew Ortega

Above and Beyond. Those are the only words to preface my recent experience with Petsmart. I would like to especially thank AMANDA in the Dog Training area, I think. Either way she is awesome and helped me through a problem I was having that now that I have had more time to think about it, I probably shouldnt have been calling Petsmart for in the first place, but that is neither here nor there. I just wanted to express my thanks in a way that will hopefully get you, Amanda, some well-deserved recognition and let you know that you were right and my pup is okay. :) As a matter of fact not just right but spot on, chap-stick looks nasty on the way out for the record. I will definitely continue to bring all my pet care needs to this Petsmart for the friendly and accurate service and the commitment yall have to standing behind your products

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JO

John Maxwell

Horrible Customer service in the grooming department.My wife had talked to a stylist the day before to make a reservation. The stylist told my wife we did not need a reservation. So I went there with my dog and a very uptight lady with dark hair said that we did not have a reservation and very disgruntled about the situation. She kept asking me over and over what number did she call? I explained I was not sure so I called my wife. She told me that whom ever she spoke to told us we did not need a reservation. The Lady became even more irritated? She slammed the cover on the reservation book and I said,"dont worry I do not want to inconvenience anyone and we will take our business elsewhere. we have 3 dogs and a cat. I spend allot of money in Petsmart, well we used to until today. Needless to say we will not return.

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KA

Katie Vancil

I live less than 1/2 mile from another PetSmart location but drive out of my way to come to the Brodie location specifically for the grooming department. After a few not so great grooming experiences, I booked my first appointment with Casey. I have a VERY energetic 2 year old standard schnauzer that Casey does a wonderful job grooming. I am one of those obsessive dog owners...but I feel completely comfortable leaving my little guy at this location for a few hours to get groomed. Casey is always honest to me about how the grooming went, and incredibly kind do my little guy. There is absolutely no place else I would take my dog. Thank you guys for having such incredible employees! The picture attached is Sifu leaving his last grooming appointment without a worry in the world; happy as could be!

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SA

Sarah Pickard

I recently took my Yorkie to get groomed at the Grooming salon at this Petsmart. Amber was the groomer and I was very impressed with her customer service. I told them what I thought that I wanted, but I really didnt have a firm idea of what that was. When I returned to pick up my dog, she had done the cut like I asked her to, but she recommended I go shorter to blend the coat better, but she didnt want to do it without checking with me first. I agreed and she stopped what she was doing to do an on-site re-cut right there. It was an extra 15 min, but it was worth the wait; my dogs never looked so good!

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AU

Austin Melton

The store is okay, thought i wont leave my cat here. I will admit that my cat is spoiled and used to a place like Paradise4Paws, which is very high end pet accommodations, but I just wont do it. This is more like a vet type accommodation and while there is nothing wrong with that it was not what I expected. They did take care of him and nothing was wrong, and the staff did clearly love animals; I was just looking for more space for him. Take my review with a grain of salt as I do spoil my cat, and have very high expectations of the boarding facilities that I leave my animals with.

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JU

Juan Gonzalez

Very dissapointed with the services of the Pet Hospital located inside (Banfield Pet Hospital). I arrived 5 minutes late to an appointment. They made me wait for 10 minutes and then they told me "per Doctor Decision you will need to reschedule". They are perhaps an animal-centric business, but animals dont make the purchase decision. In a different event I got there on time and waited for almost 45 minutes and I didnt complain. Its sad to see bad brands hiding behind good brands like PetSmart. For an industry with so much competition this is a really bad approach to customer loyalty.

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JE

Jeremiah Brown

Their grooming department is more interested in being right than helping their customers. Came in to get my dog groomed and bathed and they told me he was only scheduled for a bath. I explained that he needed a haircut too and the lady proceeded to tell me that hes never gotten a haircut there and he only gets baths. I explained that wasnt true but she looked at her notes and told me thats what they had down. So instead of listening to the customer it was more important to tell me how I was wrong. Terrible customer service, Ive chosen to go elsewhere.

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