Category: | Baby Store |
Address: | 5934 Broadway St #2, San Antonio, TX 78209, USA |
Phone: | +1 210-826-5402 |
Site: | sugarplumdreams.com |
Rating: | 3.6 |
Working: | 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM 10AM–5PM Closed |
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Jason Cahill
Horrible customer service! The company owner does not stand behind the products they sell! My wife purchased some items for our newborn son from Sugarplum Dreams approximately 2 weeks ago, one of the items was an infant drying towel. The towel disintegrated in the washing machine on the hand wash cycle and became unusable after the first wash. We believed that this may have been a one of a kind event and attempted to exchange the item for another or get store credit. My wife was told by the individual working at the store that they would not accept the item for return or exchange because it was "used". My wife further pressed the issue and the individual working did call the owner of the store to confirm. The store attendant was relaying the message from the owner that she would not honor a return and that we should call the manufacturer to get the issue resolved. I promptly called American Express, the card that the items were purchased with, and denied the transactions. The cost of the item was $32.99 which to us is an insignificant amount but the attitude and handling of a defective product that they sold is unacceptable! Thankfully American Express looks after their customers. Sugarplum Dreams did not want to properly take care of their customer so now they can deal with the credit card company. If you do take the risk and decide to purchase anything from this store I employ you to use a credit card that will allow you to have some type of recourse because this company did not show any interest to do the right thing for us. This is the first online review I have ever written, I have always felt that people deserve the benefit of the doubt. However this incident forced me to pass along my experience and concerns to every new parent in San Antonio and South Texas. Please pass this knowledge on to every parent you know. Thank you for reading. Jason Cahill
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Crissy A
I am expecting my first child in December and went to this store looking for options other than the typical big box stores. I am also still just beginning to sort through which products I really need and whats safe for my baby. From the moment I walked into this beautiful store I was greeted warmly and made to feel at home. Sarah was so helpful and informative from beginning to end. She walked me through the major products I will need to start with and thoroughly explained/demonstrated them. She gave me information on not only products that are sold in this store but things that I should consider when researching/purchasing products in general. Another very thoughtful thing she did was to give me brochures and write down all the information we talked about to help me keep track. I noticed some previous complaints about shipping wait time on products but that seems to be true everywhere. You cant really expect to wait until the last minute to purchase nice items and expect to get them overnight so the shipping time seems reasonable. I also really appreciated that this store has almost all the products (especially big items) that you would be looking to purchase. I will definitely be returning to this store!
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A Private User
I had procrastinated for a long time shopping for baby bedding and nursery furniture because my husband is out of the country - I thought it would be a huge decision to make by myself. I finally decided it was past time to shop and went to Sugarplum Dreams this morning. I was completely astounded by how well I was taken care of. When I couldnt find what I thought I wanted - Cindy pulled tons of fabric and walked me through customizing bedding to create exactly what I had in mind. She took time to walk me through the entire store and explain the ins and outs of the furniture and what were useful pieces and what were extra. The selection in the store is amazing and they can order what they do not have...even if they couldnt I would still go back for all of our nursery pieces. I was very impressed and will recommend this store to any of my pregnant girlfriends.
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Sarah Ponce
Sugarplum Dreams, in my opinion, is a local gem! It is so nice to have another option besides the big box stores. I have bought furniture from Ellen, for both of my little ones, and I have NEVER been disappointed! The furniture she sells is top-notch and gorgeous! Her store is family-owned and family-operated, and she and her daughter go out of their way to treat the customers like family. They have helped me complete my vision, and find the perfect furniture, glider, and other items to complete my babies nurseries. Sarah Ellen (daughter) even helped me calm my crazy toddler, so that I could shop for my baby girls room, and the store is very kid friendly. I absolutely love this store, and its owners!
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Ben Jackson
Ellen (owner) and Sarah Ellen (daughter) are great people!! They are both very knowledgeable, helpful, and honest. Its not that big of a deal to some people, but they remember names and faces. That makes me feel very welcome when I walk in. My wife and I live in Fort Worth, but shop here because of how great it is. We ordered 100% of our baby furniture from here, when we could have easily ordered it from right here in DFW. We only recommend Sugarplum Dreams for baby furniture and other things for little ones. We have had nothing but a very high quality experience every time weve been here. You will not regret shopping here!
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Jon Corkran
They charge you for delivery but it means only to their store. They dont tell you this when you set up the delivery. They sell other peoples items and end up charging you for delivery to San Antonio, but not your house. You might as well order it from the original company and save money, as they deliver it direct, unlike Sugar Plum Dreams. My wife was deceived. Luckily I have a truck and can move my own things, but this is poor business practice. If you say youre going to deliver something, you better, not charge two hundred dollars and tell me I have to pick it up further than the store is by myself.
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A Private User
The content of items at Sugar Plum Dreams is wonderful - from play clothes to the finest of dressy items. The selection of toys and books are both fun and educational. The strollers and furniture are of the highest quality and meet all the highest safety standards. I know from personal experience that the staff will do anything within their power to make things right for the customer - and the owner personally calls manufacturers and suppliers when there is a problem. I would recommend Sugar Plum Dreams to anyone who loves children and loves making children happy and safe.
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A Private User
Went into this store for the first and last time with my 2 year old girl who was looking at socks as they had them displayed on a low shelf. She sat on the floor and looked at the colors of socks and an older saleswoman (with a mans haircut) came over and said "we will not be doing that!" Made my child cry and I explained I could put the sox back when she was finished looking at them. (big deal!!!) No excuse for this. I could have understood if it was fine china, but socks? Rude and bad for business, since I wont be back and i have alot of money to spend and live nearby.