Boost Mobile Premier Store

Reviews 11

AM

Amber Gutierrez

On 6-26-15 I visited location 4701 Blanco Rd., San Antonio TX. Where I purchased 2 LG Volts and my mother did as well per my recommendation. I had made very clear I needed extensive coverage in my area because I have two disabled daughters who have life threatening heart issues. Sales Rep. Abby reassured the service and VOLT she had personally gone to FL. with no interruption. Approx 2 week later right before 14day return expired I brought phones back and explained I was not getting reception in my area. Store mangr AINNIZ TORREZ mocked me saying impossible because she had reception in Puerto Rico and reset both phones reassuring me I would not have issues. I went on with the phones still not properly working and the store refuses to help or even allow me to speak w store owner. I drove my children to Colorado last week and lost all service for over 8 hours no GPS or Cell reception. As a parent with 2 disabled children my worst fear was for one of then to have a heart attack and I have no way to get help, not even 911. I returned and again called the store asking for exchange or reimbursement Ainniz refused assistance and said she would not provide me store owner information and stated "Ill be there" when I asked if this needed to escalate to legal matters. I am very frustrated that I attempted to return the phones properly within thw time frame and was mocked and told phones were fixed and now the safety of my children is jeopardized and I have no compassion, respect, or assistance from the local retailer. Please help fix a situation that is life threatening.

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Ashli Tippins

Seriously like the best service. I was in and out in less than 15 minutes with a brand new iPhone 5s. The rep greeted me and the man behind me as soon as we walked through the door, was very knowledgeable on the phone and made sure my new phone was working perfect before I left the store.

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John Cavazos

Awful!!! Reviews are right on spot! Abby is a complete b@$!#. Do yourself a favor and stay away from this store, completely RUDE!!!!!

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Regino Salazar

Jose is the best rep there! Always really friendly and great with people. Helps me out alot with eveything!!

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Rene Rangel

Muy bien servico de cliente

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Leobardo Villegas

Mucho mejor que metro.

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Jose A. Sandoval

Muy bueno

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Chris Carter

John Cavazos makes fraud reviews!!!

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Craig Hutchinson

Rude customer service experience

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Mari Cortez

Great customer service

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Jose Alcantara

Great customer service!

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